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From the CEO: A Lesson to Remember

By Anthony Anton, president and CEO of the Washington Hospitality Association My father, Basil Anton, wasn’t the only one in my family who owned restaurants. In fact, many of my

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Ask the Expert: Strategic Planning to Win

By Rick Braa, CHAE   Q: The business landscape is changing rapidly and I’m struggling to keep up. I have a little time to figure out how to move forward

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You Can Automate That: Using HR technology to work smarter, not harder

By Morgan Huether, Andy Cook and Alina Day   Scheduling — HotSchedules A technology solution can streamline scheduling, shift swapping and help you stay in compliance with secure scheduling if

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Third Party Delivery: What You Need to Know

By Andy Cook & Paul Schlienz   If you’re in the hospitality business, chances are that third-party delivery services are very much on your mind. And they should be. You’ve

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Ask the Expert: Freshen Your Technology to Gain Competitive Advantage

By Rick Braa, CHAE   Q: The technology world is moving quickly. I’m fearful we will be irrelevant in the future. What are some of the pieces of tech I

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Technology Forward: McDonald’s embrace of new tech keeps up with the changing times

By Lisa Leinberger   McDonald’s has been changing the very nature of quick-service since it got its start in 1948. In its earliest days, the company streamlined and revolutionized cooking

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Tech-savvy guests seek online information, ordering options

Smart operators can leverage technology to attract guests About six in 10 consumers say they’re likely to choose one restaurant over another based on whether they can look at menus

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Tech Watch: Far-reaching Trends You Should Know About

Digital Waitlists Thanks to a variety of apps and services, your waitlist no longer has to be managed with pencil and eraser, and your guests no longer need to cram

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Eye on Hospitality: Resources to Help Remain Compliant with Current Immigration Laws

By Paul Schlienz   As the hospitality industry faces a labor shortage, and the U.S. is embattled in fierce debates over immigration, the Washington Hospitality Association spoke with Davis Bae,

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Menu Labeling Deadline (May 7)

By Paul Schlienz Menu labeling is here, and the FDA is firm that there will be no more delays. In general, the rule covers restaurants and similar retail food establishments

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How does your company measure success?

The old adage that says “You can’t manage what you don’t measure,” still holds true today. Without some sort of measurement, your decisions are based on anecdotal information and can

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EYE ON HOSPITALITY: Educators (of Excellence)

Eye on Hospitality: ProStart Teacher and Mentor of the Year – Touching Lives, Building the Industry’s Future By Paul Schlienz ProStart is many things. It is a nationwide, two-year high

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Eye on Hospitality: Hotels and Restaurants Hopeful About Tax Reform

By Paul Schlienz Congress just passed the most far reaching tax reform package since 1986, and restaurants and hotels are generally optimistic about its effects on their ability to do

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Giving a Foster Child Hope

by Taneshia Provence Foster care is a program most everyone is aware of, but do those of us who are not fully involved truly understand how the program works? Do

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Home Town Community All Star

by Taneshia Provence Anyone that has visited Annie’s Pizza Station in Concrete and met the owner Annie Bussiere has gained an understanding of a true home town woman who truly