Whether it’s filling open positions or keeping good employees once you have them, you need a way to encourage workers to establish a long-term career—with your business.
ServSuccess—a new career development platform for the restaurant industry—can help you attract and retain talent with three professional certifications that validate each level of a restaurant professional’s career. Providing these certifications shows your employees that you respect the hustle and drive they bring to the table every day.
ServSuccess certifications provide restaurant employers with a way to gauge the skills, competencies and knowledge required for jobs in the industry, enhance existing manager training programs, and provide employees with a solid credential that tells employers they are the rock stars of the restaurant world.
Certified Restaurant Professional
Mastering Skills
Who would benefit from this training? Baker, Bar Captain, Bartender, Cashier, Catering Coordinator, Cook, Counter Helper, Dishwasher, Grill Cook, Head Cook, Head Wait Staff, Host, Pantry, Saute Cook, Server, Station Cook, Trainer.
- Front-of-the-house knowledge
- Service and communication
- Back-of-the-house and restaurant kitchen knowledge
- Basic business operations
Prerequisites
Work Experience
- 400 hours of industry experience in both front of the house and back of the house, with a minimum of 100 hours in each across at least two positions
Previous Learning
- Valid ServSafe Food Handler Certificate or equivalent
Character Reference
- Reference confirming competencies listed on Character Reference Form
Get employees certified
Special pricing available for a limited time. If members wish to purchase more than 25 trainings, contact us.
Learning Suite
$90 | 5 hours
Study Guide
$40 | 3-4 hours
Study Guide & Exam
$118 | 3-4 hours | 100 questions
Exam
$99 | 100 questions
Certified Restaurant Supervisor
Who would benefit from this training? Assistant Kitchen Manager, Assistant Manager, Cafeteria Manager, Closer, Food Service Supervisor, Key Hourly Associate, Kitchen Lead, Opener, Shift Leader, Shift Manager, Shift Supervisor, Supervisor.
Mastering Skills
- Leadership and communication
- Managing daily operations
- Meeting customer service and quality assurance goals
- Cost control
- Safety and regulations
Prerequisites
Work Experience
- Certified Restaurant Professional plus 400 hours of industry experience in a supervisory role
OR
- 800 hours of industry experience in a supervisory role
Previous Learning
- Valid ServSafe Food Protection Manager Certificate or equivalent
Character Reference
- Reference confirming competencies listed on Character Reference Form
Get employees certified
Special pricing available for a limited time. If members wish to purchase more than 25 trainings, contact us.
Learning Suite
$180 | 5 hours
Study Guide
$60 | 3-4 hours
Study Guide & Exam
$178 | 3-4 hours | 100 questions
Exam
$149 | 100 questions
Certified Restaurant Manager
Who would benefit from this training? Banquet Chef, Banquet Manager, Catering Manager, Food & Beverage Manager, Food Service Manager, General Manager, Kitchen Manager, Restaurant Manager.
Mastering Skills
- Financial management and performance
- Purchasing and controlling operation costs
- Managing compensation, time, and legal requirements
- Marketing the operation
- Recruiting, hiring and retaining employees
Prerequisites
Work Experience
- Certified Restaurant Supervisor plus 1,000 hours of industry experience in a management role
OR
- 2,000 hours of industry experience in a management role
Previous Learning
- Valid ServSafe Food Protection Manager Certificate or equivalent
Character Reference
- Reference confirming competencies listed on Character Reference Form
Get employees certified
Special pricing available for a limited time. If members wish to purchase more than 25 trainings, contact us.
Study Guide & Exam
$319 | 6-8 hours | 100 questions
Study Guide
$125 | 6-8 hours
Exam
$249 | 100 questions
Courses
Not ready to take the full certification or want to learn a la carte? Each course is available separately as listed below.
Customer Service Learning Suite
This online learning suite focuses on skills necessary for providing quality customer service, salesmanship, guest recovery, and operational activities to customers. Additionally, students will learn to monitor performance standards, service quality, and guide their team to success.
$75 | 4 hours
Financial Management Learning Suite
Learn everything from fundamentals such as labor and production costs to cash management for budgeting for profit and how to apply proper financial planning and analysis principles.
$250 | 6.5 hours
Back-of-the-House Pre-Production
This online course builds students’ knowledge and skills pertaining to back-of-the-house (BOH) activities and positions, focusing on equipment and pre-production tasks.
$20 | 60 minutes
Back-of-the-House Production
This online course gives students a better understanding of back-of-the-house (BOH) roles and responsibilities with a focus on various aspects of food service.
$20 | 45 minutes
Basic Business Operations
This online course reinforces students’ understanding of the business fundamentals of restaurant operations.
$20 | 45 minutes
Controlling Costs
This online course enhances students’ skills and knowledge related to revenue protection, cash management and forecasting.
$40 | 60 minutes
Controlling Operational Costs
This online course helps students master all aspects of operational cost control.
$75 | 90-120 minutes
Cost Control Fundamentals
This online course helps students better understand the basics of cost control, from purchasing and receiving to inventory.
$40 | 60 minutes
Front-of-the-House Basic Operations
This teaches students customer service and how to handle operational activities involving reservations, payment and more.
$20 | 45 minutes
Front-of-the-House Service & Communication
This online course enhances students’ knowledge and skills pertaining to quality customer service, communication and salesmanship.
$20 | 60 minutes
Fundamentals of Financial Management
This online course helps students review all the accounting and finance principles every restaurant manager should understand, from business plans to income statements.
$75 | 90-120 minutes
Managing Daily Operations
This online course supports students’ expertise on the fundamentals of day-to-day restaurant operations such as work scheduling, gauging quality of product and service, and selling effectively.
$40 | 60 minutes
Managing Compensation, Time, and Legal Requirements
This online course will walk you through the legalities of and the best practices for managing your staff.
$75 | 90-120 minutes
Managing the Employment Process
Learn how to most effectively manage the process of finding, onboarding and training employees with the help of this online course.
$75 | 90-120 minutes
Understanding Financial Performance
Building on students’ knowledge of financial management principles, this online course enhances expertise on forecasting, budgeting and profitability.
$75 | 90-120 minutes
Contact
Shelby Pemberton
Training Solutions Manager
Hours of operation:
M-Th: 7 a.m.-4 p.m.
F: 8 a.m.-2 p.m.