February CEO Newsletter: Changing our message and creating space to change the model
If you saw me on TV a lot in the first part of this year, you heard me giving a very different kind of message about the state of our industry than I had in the past. Many of you have contacted me — some appreciated the new direction and others were frustrated.
At the end of the day, we work for you, so it’s important we’re transparent about the message we are trying to deliver.
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