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We are a member driven organization and are committed to success of the industry. Our team members have a passion for helping small business owners thrive and become great business owners.

Our core values are:


We live the highest level of ethics and behavior – professionally and personally – in everything we do, everyday.


We all take responsibility for our successes, challenges and reputation. And for growing our membership and revenues.


We work as one to serve the industry, engaging with our colleagues across the Enterprise and with our stakeholders treating everyone with dignity and respect.


We continually strive for the best in our people, products, information and processes.


We are cordial, caring, inclusive, responsive and generous.

Available Positions

POSITION: Retro Key Accounts Manager

The Washington Hospitality Association is seeking a customer focused, results oriented team player to join their department.  This position’s primary objective will be servicing assigned hospitality members in all areas of our Retro (worker’s comp) Program.

We work in a fast paced, dynamic and changing industry which requires a self-confident individual with excellent critical thinking skills who loves the hospitality business and has a passion for helping businesses succeed.


  • Provide excellent customer service
  • Provide timely responses to customer/member requests
  • Collaborate and assist outside sales team members
  • Respond to email and written correspondence
  • Prepare data for reporting, conduct member meetings and presentations
  • Function as L&I and third-party administrator liaison
  • Analyze data from various sources for quality and accuracy
  • Participate in team meetings and brainstorming/planning sessions


Proven interpersonal skills, good communicator – both verbal and written, adaptable, strong organizational skills, attention to detail and accuracy, ability to work under pressure, ability to manage multiple projects and meet deadlines, ability to discretely handle confidential information, database experience, proven ability to effectively prioritize duties and collaborate with diverse team well.


  • Minimum 5 years’ experience working in a customer service position
  • Minimum 3 years Database, Excel, Word

Experience in retail, banking or other service industry a plus.

Position is full-time and includes a competitive market-based salary along with a very generous benefits package.

Interested parties should email their resumes to teranh@wahospitality.org