We are a member-driven organization and are committed to success of the industry. Our team members have a passion for helping small business owners thrive and become great business owners. Please read more on our About Us page.
Our core values
- Passion to serve others: We have a passion to serve the hospitality industry, our team and our communities.
- Desire for greatness: We commit to constant, never-ending improvement and strive for excellence in all areas of our association. This includes embracing diversity in thoughts, opinions, cultures and backgrounds.
- Attention to results: We understand our goals define our success and work diligently to achieve them, with honesty and integrity.
- Accountability: We take responsibility for our successes, challenges and reputation and honor our commitments to each other and to our members.
- Commitment: We reach SMART (Specific, Measurable, Attainable, Relevant, Time-Bound) decisions that have clarity, complete team buy-in, timely follow up and follow through.
- Healthy and constructive conflict: We believe in constructive conflict as a tool for strengthening our shared vision of greatness.
- Trust: We trust and are open with our team members, honoring each other as individuals working toward a greater good, every day, both professionally and personally.
Available Positions
Business Insurance Program Manager
General Information
- Job Title: Business Insurance Program Manager
- Location: 510 Plum Street SE, Olympia, WA, 98501
- Base Pay: $71205.00 – $104172.00 / Year
- Employee Type: Regular Full Time
Position Description
The Business Insurance Program Manager is responsible for program sales and retention of product and services. This position assists with the development of revenue goals, as well as tracking results and communicating outcomes to staff and the Board of Directors.
Essential duties and responsibilities that include but are not limited to:
Primary
- Generate sales through staff leads, cold calls and member requests.
- Prepare accurate revenue projections and develop goals to achieve the forecasts.
- Ensure retention by member satisfaction with after-sales support, timely response and resolution.
- Manage the CRM interface.
- Present goal status bi-monthly and provide quarterly reporting to supervisor and Board of Directors.
- Ensure creative collateral is current, accurate and supply is adequate.
- Track usage benchmarks and tasks to goal.
- Manage and oversee member enrollment into programs.
- Schedule and complete weekly check-in calls to manage service providers and business insurance policy quotes.
- Collaborate on member outreach plan.
- Support and partner with Director of Business Development to ensure program success.
- Attend events that promote programs and services.
Skills and Requirements
General
- Demonstrates excellent communication skills, both written and oral.
- Strong analytical skills, able to work under pressure and meet deadlines.
- Ability to close sales by building rapport, communicating products/services and overcoming objections.
- Ability to communicate and present information effectively with groups and individuals.
- Ability to build positive relationships with the staff and teams.
- Works well with a variety of management styles and individuals.
- Ability to work cooperatively and collaboratively with all levels of employees.
- Ability to analyze problems and provide resolution.
- Is self-driven, detail oriented, organized and efficient.
- Has excellent follow-through and is results focused.
- Displays a commitment to quality in all work.
- Maintains confidentiality when required.
Technical Qualifications
- Strong knowledge of working with a CRM and Microsoft Office, including Word, Excel and Outlook.
- Proficient with social media and web site platforms and interfaces.
- Ability to work with a variety of electronics including laptop, smart phone and tablet.
- Experience with database management.
Minimum Requirements
- Minimum of 2 -4 years of Business Insurance sales experience.
- Bachelor’s degree in a relevant field or equivalent work experience.
- A proven track record of professional excellence.
Physical/Mental Environment
- Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state and local standards
- Regularly required to stand, walk and sit; use hands to handle objects and feel controls; reach; climb stairs; stoop; crouch; talk; listen; and vision capabilities that enable reading and viewing a computer screen. Ability to lift up to 20 lbs.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
This is a summary of the essential job functions and level of work performance for this position. This is not a complete list of all job duties and management reserves the right to modify, add or remove duties as business needs require and shall not be construed as a promise or contract of employment or of any specific duties.
Compensation
- The range for this position is $71,205 to $104,172 annually, plus commission pay based on performance metrics.
Outstanding benefits include:
- Medical, dental, and vision plans
- Term life and long-term disability insurance
- 401k retirement plan
- Up to 120 hours of paid time off accrued per year
- 14 paid holidays
- Paid sick leave in accordance with WA state law
Washington Hospitality Association is committed to the success of the industry. Our core values include:
- Passion to Serve
- Accountability to Each Other and to Our Members
- Healthy and Constructive Conflict
- Desire for Greatness
- Attention to Results
- Commitment to Excellence
- Trust in Our Team
Washington Hospitality Association is an equal opportunity employer.
