We are a member driven organization and are committed to success of the industry. Our team members have a passion for helping small business owners thrive and become great business owners.

Our core values are:

Passion to Serve

We have a passion to serve the hospitality industry and our communities.

Attention to Results

We understand our goals and work diligently towards achieving them, with honesty and integrity.

Accountability to Each Other and to our Members

We take responsibility for our successes, challenges and reputation and honor our commitments to each other and to our members.

Commitment to Excellence

We commit to constant and never-ending improvement and strive for excellence in all areas of our association.

Healthy and Constructive Conflict

We believe in healthy and constructive conflict as a tool for strengthening our shared vision of greatness.

Trust in our Team

We trust and are open with our team members, honoring each other as individuals working towards a greater good, every day, both professionally and personally.

Desire for Greatness

We desire to be part of something great, and continually work toward making greatness a reality. We value and embrace diversity in thoughts, opinions, cultures and backgrounds

 


Available Positions

Member Specialist

Membership Specialist

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General Information

Job Title:                     Membership Specialist
Location:                     Olympia, WA
Base Pay:                    $21.45 – $24.25 / hour, DOE
FLSA Status:                Hourly, Non-Exempt
Employee Type:           Regular Full Time
Manage Others:           No

Washington Hospitality Association is the leading hospitality trade group in the state, representing more than 6,000 members of the hotel, restaurant, and hospitality industry. Collectively, these businesses are the largest private sector employer in Washington. The Association is committed to our core values which include a passion to serve, attention to results, accountability to each other and our members, commitment to excellence, healthy and constructive conflict, and trust.

 

Job Summary

The Membership Specialist is responsible for promoting the Association among its members by facilitating the member experience and overall satisfaction. This position supports the Membership Department and Territory Manager team by delivering services, advocating cost-saving programs and processing inquiries, concerns, requests and complaints from hospitality members.

 

Essential duties and responsibilities include, but are not limited to:

  • Support and assist Territory Manager team as needed for all membership-related questions, requests and concerns.
  • Actively listening to members and identifying their needs
  • Ensure the best possible service and experience while helping our members succeed
  • Provide high level of customer service to the association’s hospitality members including, but not limited to, providing information on membership, benefits, products, services and other needs and concerns associated with membership.
  • Ensure ongoing member satisfaction by communicating with members via phone, in person contact or other appropriate communication methods.
  • Prepare and distribute membership invoices, process membership payments and manage past due payment collections
  • Maintain accurate call and visitor records in CRM
  • Review new member applications and remit new membership materials including welcome letter and membership packet
  • Prepare member correspondence
  • Assist in developing and implementing strategies for membership retention
  • Assist Membership Administrator and Director of Membership, as needed
  • Attend quarterly department training meetings
  • Active participation in all team events, activities, and meetings
  • Provide collaboration for legislative grassroots activities

 

Qualifications

  • Demonstrates excellent communication skills, both written and oral.
  • Strong analytical skills, able to work under pressure, manage multiple projects, and meet deadlines.
  • Demonstrates adaptability and flexibility when performing a variety of duties, often changing from one task to another
  • Ability to communicate effectively with groups and individuals
  • Ability to build and maintain positive relationships with the members, staff, and teams
  • Works well with a variety of individual and management styles
  • Ability to work cooperatively and collaboratively with all levels of employees
  • Is self-driven, detail-oriented, organized, and efficient
  • Has excellent follow-through and is results-focused
  • Displays a commitment to quality in all work
  • Maintains confidentiality when required
  • Good listening and interpersonal skills
  • Pleasant and outgoing personality

 

Education and Experience

  • High school diploma/GED
  • Proven customer service skills
  • Collections experience
  • Sales experience beneficial
  • Proven track record of professional excellence

 

Technical Qualifications

  • Intermediate knowledge of Microsoft Office including Word, Excel, and Outlook
  • Knowledge of and experience with database management
  • Knowledge of an experience with PowerPoint and Teams desired, but not required

 

Physical/Mental Environment

  • Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state, and local standards.
  • Regularly required to stand, walk, and sit; use hands to handle objects and feel controls; reach; climb stairs; stoop; crouch; talk; listen; and vision capabilities that enable reading and viewing a computer screen. Ability to lift up to 20 lbs.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

 

We offer competitive compensation and benefits packages, along with a supportive work environment that values employee growth and development.

Washington Hospitality Association is an equal opportunity employer.

 

Apply Here