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We are a member driven organization and are committed to success of the industry. Our team members have a passion for helping small business owners thrive and become great business owners.

Our core values are:

Passion to Serve

We have a passion to serve the hospitality industry and our communities.

Attention to Results

We understand our goals and work diligently towards achieving them, with honesty and integrity.

Accountability to Each Other and to our Members

We take responsibility for our successes, challenges and reputation and honor our commitments to each other and to our members.

Commitment to Excellence

We commit to constant and never-ending improvement and strive for excellence in all areas of our association.

Healthy and Constructive Conflict

We believe in healthy and constructive conflict as a tool for strengthening our shared vision of greatness.

Trust in our Team

We trust and are open with our team members, honoring each other as individuals working towards a greater good, every day, both professionally and personally.

Desire for Greatness

We desire to be part of something great, and continually work toward making greatness a reality. We value and embrace diversity in thoughts, opinions, cultures and backgrounds

Available Positions

Local Government Affairs Communication Manager

Position Description: The Local Government Affairs Communication Manager leads the communications advocacy activities representing the interests of the hospitality industry at the city and county levels of government. These activities are focused in Seattle/King County but may include other areas.

Essential duties and responsibilities that include but are not limited to:

Primary

  • Develop, create, and implement complete communications plans for Seattle Local Government Affairs team.
  • Compose statements and talking points for communications in coordination with team and assist in developing messaging strategy for top LGA issues.
  • Develop relationships and work with members of the media to respond to inquiries, provide information, propose stories, and identify corrections.
  • Monitor media coverage.
  • Manage communications projects.
  • Use public relations to promote the positive contributions of the hospitality industry.
  • Collaborate with other staff members on communications campaign objectives, strategies, and tactics.
  • Cultivate and train members for media interviews.
  • Partner with the Seattle Restaurant Alliance and Seattle Hotel Association members.

Technical Qualifications

  • Strong knowledge of Microsoft Office including Word, Excel, and Outlook.
  • Knowledge of and experience with AP Style, InboxGuru, Word Press, Zoom and all major social media platforms including Facebook, Twitter, and Instagram.

Minimum Requirements

  • Bachelor’s degree in public relations, communications, journalism, advertising, or related field; or equivalent experience working in legislative or campaign communications or public relations field, in addition to three years of writing/editing or equivalent experience.
  • Five years of progressively responsible experience in advocacy communications and public relations with strong focus on message development and measurable results.
  • A proven track record of professional excellence.

Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

We offer an attractive compensation package and benefits including, medical, dental, life, LTD, paid vacation, EAP and 401k. We are an Equal Opportunity Employer.

Click Here to Apply

Membership Specialist

Click Here to Apply

Are you searching for a job opportunity where you can use your excellent relationship/communication skills and become part of a collaborative team?  We are seeking an outgoing, detail-oriented person in this position to service and retain our members, support the sales team, and provide general administrative assistance.  The Membership Specialist position is a foot in the door to a fantastic organization for the right person.

Required skills:

  • High school diploma/GED
  • Proven customer service skills.
  • Ability to build and maintain strong relationships
  • Ability to manage multiple projects and meet deadlines
  • Collections
  • Soft Sales skills preferred
  • Intermediate skills in Excel, Word, & Outlook

Desired skills:

  • Self-starter – ability to work independently
  • Strong documentation/administrative skills
  • Dependable
  • Outgoing personality
  • Database experience

This is a temporary position, with a possibility of a permanent role. This position will be open until filled.

The Washington Hospitality Association represents the interests of more than 6,200 businesses across the state of Washington. Our main priority is providing the best possible service and experience while providing wins for our members.  We are an Equal Opportunity Employer.

Click Here to Apply

WorkSafe Coordinator

Click Here to Apply

Position Description: The WorkSafe Coordinator supports and assists the WorkSafe Program Director by coordinating the member re-enrollment process to ensure all data, process and reporting for the WorkSafe program is accurate and timely. This position provides a high level of service by delivering information and support to program participants and all other parties involved in the WorkSafe program. The WorkSafe Coordinator is the main point of contact for the WorkSafe Program enrollment process.

Essential duties and responsibilities that include but are not limited to:

Primary

  • Execute re-enrollment process for the WorkSafe Program including, but not limited to, timely processing of contracts and resolving enrollment issues.
  • Ensure member satisfaction by communicating, responding and resolving program questions in a thorough and appropriate manner.
  • Facilitate underwriting of all new accounts.
  • Manage enrollment periods.
  • Update and maintain process and procedures for enrollment.
  • Input and audit program data in database.
  • Document in designated systems and provide reporting to Program Director on an established schedule of current program status, benchmarks, progress and other information as requested.
  • Produce monthly, quarterly and annual reports.
  • Audit L&I Notices of Decision and resolve or escalate all issues.
  • Distribute appeal decision letters.
  • Produce reports as scheduled including, but not limited to, new enrollees TPA quarterly reportsand other enrollment reports as needed.
  • Manage WorkSafe releases as directed.
  • Prepare WorkSafe newsletter draft and develop a perpetual procedure.
  • Update Retro 101 manual and distribute as needed.
  • Develop a positive relationship with all parties involved in the WorkSafe program.
  • Develop or update the SOP for the position and cross train as needed to ensure continued program success.

Department and Other Support

  • Active participation in all-team activities
  • Provide collaboration for other Association teams as needed
  • Attend progress report and department meetings as required
  • Complete department progress reports and keep Outlook calendar up-to-date

Skills and Requirements:

General

  • Demonstrates excellent communication skills, both written and oral.
  • Ability to write reports, business correspondence and procedure manuals
  • Able to work under pressure and meet deadlines
  • Ability to communicate and present information effectively with groups and individuals
  • Ability to build positive relationships with the staff and teams
  • Works well with a variety of management styles and individuals
  • Ability to work cooperatively and collaboratively with all levels of employees
  • Ability to analyze problems and provide resolution
  • Is self-driven, detail oriented, organized and efficient
  • Has excellent follow-through and is results focused
  • Displays a commitment to quality in all work
  • Maintains confidentiality when required Technical Qualifications
  • Strong knowledge of Microsoft Office including Word, Excel and Outlook
  • Database experience preferred.
  • Ability to work with a variety of electronics including laptop, smart phone and tablet.

Minimum Requirements

  • 1 to 3 years of customer service experience.
  • High school diploma or GED.
  • A proven track record of professional excellence.

Physical/Mental Environment

  • In-person office attendance required.
  • Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state and local standards.
  • Regularly required to stand, walk and sit; use hands to handle objects and feel controls; reach; climb stairs; stoop; crouch; talk; listen; and vision capabilities that enable reading and viewing a computer screen. Ability to lift up to 20 lbs.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
We offer an attractive compensation package and benefits including, medical, dental, life, LTD, paid vacation, EAP and 401k. We are an Equal Opportunity Employer.
This is a summary of the essential job functions and level of work performance for this position. This is not a complete list of all job duties and management reserves the right to modify, add or remove duties as business needs require and shall not be construed as a promise or contract of employment or of any specific duties.