Employment

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General Information

• Job Title: Credit Card Processing Program Manager (Hybrid)
• Location: 510 Plum Street SE, Olympia, WA, 98501-1587
• Base Pay: $67,152.00 – $98,947.00 / Year
• Employee Type: Regular Full Time

Position Description: The Credit Card Processing Program Manager is responsible for the program’s sales and retention. This position assists with developing revenue goals, tracking results and communicating the outcome to staff and Board of Directors.

Essential duties and responsibilities that include but are not limited to:

Primary

• Generate sales through leads, cold calls and member requests.
• Prepare accurate revenue projections and develop goals to achieve the forecasts.
• Ensure retention by member satisfaction with after-sales support, timely response and resolution.
• Manage the CRM interface.
• Ensure creative collateral is current, accurate and supply is adequate.
• Track usage benchmarks and tasks to goal.
• Manage and oversee member enrollment into programs.
• Collaborate on member outreach plan.
• Support and partner with Director of Business Development to ensure program success.
• Attend events that promote programs and services.

 Skills and Requirements

General

• Demonstrates excellent communication skills, both written and oral.
• Strong analytical skills, able to work under pressure and meet deadlines.
• Ability to close sales by building rapport, communicating products/services and overcoming objections.
• Ability to communicate and present information effectively with groups and individuals.
• Ability to build positive relationships with the staff and teams.
• Works well with a variety of management styles and individuals.
• Ability to work cooperatively and collaboratively with all levels of employees.
• Ability to analyze problems and provide resolution.
• Is self-driven, detail oriented, organized and efficient.
• Has excellent follow-through and is results focused.
• Displays a commitment to quality in all work.
• Maintains confidentiality when required.

Technical Qualifications

• Strong knowledge of CRM and Microsoft Office including Word, Excel and Outlook
• Ability to work with a variety of electronics including laptop, smart phone and tablet
• Knowledge of and experience with database management.

Minimum Requirements

• Minimum of 2 -4 years of payment processing or merchant processing sales experience
• Bachelor’s degree or equivalent experience
• A proven track record of professional excellence

Physical/Mental Environment

• Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state and local standards
• Regularly required to stand, walk and sit; use hands to handle objects and feel controls; reach; climb stairs; stoop; crouch; talk; listen; and vision capabilities that enable reading and viewing a computer screen. Ability to lift up to 20 lbs.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

This is a summary of the essential job functions and level of work performance for this position. This is not a complete list of all job duties and management reserves the right to modify, add or remove duties as business needs require and shall not be construed as a promise or contract of employment or of any specific duties.

Compensation

• Starting range is $67,152 to $75,679, annually, with opportunities for bonus pay based on performance metrics. (Range for the position depending on qualifications and experience factors is $67,152 to $98,947 per year)

Outstanding benefits include:

• Medical, dental, and vision plans
• Term life and long-term disability insurance
• 401k retirement plan
• Up to 120 hours of paid time off accrued per year
• 14 paid holidays
• Paid sick leave in accordance with WA state law

Washington Hospitality Association is committed to the success of the industry. Our core values include:

• Passion to Serve
• Accountability to Each Other and to Our Members
• Healthy and Constructive Conflict
• Desire for Greatness
• Attention to Results
• Commitment to Excellence
• Trust in Our Team

Washington Hospitality Association is an equal opportunity employer.

Apply here

Apply here

General Information

• Job Title: WorkSafe Coordinator
• Location: 510 Plum Street SE, Olympia, WA, 98501-1587
• Base Pay: $48893.00 – $54415.00 / Year
• Employee Type: Regular Full Time

Position Description: The WorkSafe Coordinator supports and assists the WorkSafe Program Director by coordinating the member re-enrollment process to ensure all data, process and reporting for the WorkSafe program is accurate and timely. This position provides a high level of service by delivering information and support to program participants and all other parties involved in the WorkSafe program.  The WorkSafe Coordinator is the main point of contact for the WorkSafe Program enrollment process.

Essential duties and responsibilities that include but are not limited to:

Primary

• Execute re-enrollment process for the WorkSafe Program including, but not limited to, timely processing of contracts and resolving enrollment issues.
• Ensure member satisfaction by communicating, responding and resolving program questions in a thorough and appropriate manner.
• Facilitate underwriting of all new accounts.
• Manage enrollment periods.
• Update and maintain process and procedures for enrollment.
• Input and audit program data in database.
• Document in designated systems and provide reporting to Program Director on an established schedule of current program status, benchmarks, progress and other information as requested.
• Produce monthly, quarterly and annual reports.
• Send new enrollee welcome emails via association email platform.
• Audit L&I Notices of Decision and resolve or escalate all issues.
• Distribute appeal decision letters.
• Produce reports as scheduled including, but not limited to, new enrollees TPA quarterly reports and other enrollment reports as needed.
• Manage WorkSafe releases as directed.
• Develop a positive relationship with all parties involved in the WorkSafe program.
• Develop or update the SOP for the position and cross train as needed to ensure continued program success.

Department and Other Support

• Active participation in all-team activities
• Provide collaboration for other Association teams as needed
• Attend progress report and department meetings as required

Skills and Requirements:

General

• Demonstrates excellent communication skills, both written and oral.
• Ability to write reports, business correspondence and procedure manuals
• Able to work under pressure and meet deadlines
• Ability to communicate and present information effectively with groups and individuals
• Ability to build positive relationships with the staff and teams
• Works well with a variety of management styles and individuals
• Ability to work cooperatively and collaboratively with all levels of employees
• Ability to analyze problems and provide resolution
• Is self-driven, detail oriented, organized and efficient
• Has excellent follow-through and is results focused
• Displays a commitment to quality in all work
• Maintains confidentiality when required

Technical Qualifications

• Basic knowledge of Microsoft Office including Word, Excel and Outlook
• Database experience preferred.
• Accurate data input.
• Knowledge of virtual meeting platforms.

Minimum Requirements

• High school diploma or General Education Degree (GED).
• One to three years of customer service experience.
• A proven track record of professional excellence.

Physical/Mental Environment

• In-person office attendance required.
• Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA, and other federal, state and local standards.
• Regularly required to stand, walk and sit; use hands to handle objects and feel controls; reach; climb stairs; stoop; crouch; talk; listen; and vision capabilities that enable reading and viewing a computer screen. Ability to lift up to 20 lbs.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

We offer an attractive compensation package and benefits including, medical, dental, life, LTD, paid vacation, EAP and 401k. We are an Equal Opportunity Employer.

This is a summary of the essential job functions and level of work performance for this position. This is not a complete list of all job duties and management reserves the right to modify, add or remove duties as business needs require and shall not be construed as a promise or contract of employment or of any specific duties. 

Compensation

• Starting rangeis $48,893 to $50,273.50 per year, depending on experience. (Range for the position depending on qualifications and experience factors is $48,893 to 54,415 per year)

Outstanding benefits include:

• Medical, dental, and vision plans
• Term life and long-term disability insurance
• 401k retirement plan
• Up to 120 hours of paid time off accrued per year
• 14 paid holidays
• Paid sick leave in accordance with WA state law

Washington Hospitality Association is committed to the success of the industry. Our core values include:

• Passion to Serve
• Accountability to Each Other and to Our Members
• Healthy and Constructive Conflict
• Desire for Greatness
• Attention to Results
• Commitment to Excellence
• Trust in Our Team

Washington Hospitality Association is an equal opportunity employer.

Apply here