ServSafe Manager is an advanced food safety certification developed by the National Restaurant Association for foodservice and hospitality personnel. The ServSafe brand allows you to offer the highest standard of training to your staff. It also keeps customers safe with advanced food safety knowledge and complies with the Demonstration of Knowledge (DOK) and Person in Charge (PIC) requirements within the Washington State Food Code.
ServSafe brings together current best practices in advanced food safety, as well as current best practices for instruction to meet our industry’s changing needs. Students stay engaged in current state health code regulations and learn how to demonstrate knowledge of foodborne disease prevention, application of HACCP principles, and the requirements of the Washington State Food Code to the regulatory authority.
In-person classes
How our classes work
Our ServSafe Manager classes are offered in a one-day review format. Upon registration, attendees will be mailed a ServSafe Manager book to study prior to attending the class. The WHAEF closes registration for classes two weeks in advance of the class date to ensure each attendee has ample time to study.
The day of the class the attendee will receive approximately four hours of review of the ServSafe Manager materials. Review is followed by the ServSafe Manager exam, proctored by the class instructor. Attendees are allowed two hours to complete the exam.
Books are available in English, Spanish, Korean and Chinese.
Exams are available in English, Spanish, Korean, Chinese, Japanese & French Canadian.
Instructor exams are only available in English.
Accommodations can be made for other languages, such as hiring an interpreter for your employee. Prior arrangements must be made for these options as specific requirements exist for each situation.
Proctored Exams
We do offer exam proctoring services for those have completed the online ServSafe Manager Course and can provide proof of completion. We cannot proctor an exam without proof of completion of the online course. To take advantage of our proctoring services, contact us with a class date from our class schedule and confirmation the attendee wants a proctored exam. From there, the attendee will be registered for an exam.
We can also proctor exams for large groups anywhere in Washington. Please contact us to set this up.
Class schedule
All classes are from 8:30 a.m. – 2:30 p.m. unless specified otherwise. Walk-ins are not accepted and will be turned away. Register by the deadline to get a seat. Register here.
Pricing
Members: $160
Non-members: $230
Everett
Oct. 13, Evergreen Lanes
Registration closes Sept. 29.
Nov. 17, Evergreen Lanes
Registration closes Nov. 3.
Seattle
Nov. 3, Bargreen Ellingson
Registration closes Oct. 20
Dec. 8, Bargreen Ellingson
Registration closes Nov. 20
Spokane
Nov. 4, Mt. Spokane High School
Registration closes Oct. 20
Dec. 2, Mt. Spokane High School
Registration closes Oct. 20
Tacoma
Oct. 9, Bargreen Ellingson
Registration closes Sept. 25
Nov. 13, Bargreen Ellingson
Registration closes Oct. 30
Vancouver
Oct. 9, Bleu Door Bakery
Registration closes Sept. 25
Dec. 11, Bleu Door Bakery
Registration closes Nov. 27
Register employees for in-person classes here
A credit card is needed to complete the registration purchase. You can register up to five employees for classes at once. Upon completion of the form, you will receive a receipt in your email. If you need any assistance at all, contact us.
Online course & proctored exam
About the online bundle
ServSafe Manager Online package: $179
Purchase here.
This bundle includes the ServSafe Manager online course and the 90-question online Food Protection Manager Certification Exam and online proctoring through ProctorU. The purchase of this bundle also includes administration, processing and a ServSafe Food Protection Manager Certification (valid for 5 years) upon successful completion of the exam.
Things you should know before you purchase this product:
- To use the online proctoring service through ProctorU, you must have access to a computer (PC or Mac). Mobile and tablets are not supported. You must also have a working webcam/mic and a private location. Click here to do a basic system test.
- Proctors give directions in English.
- After your purchase is complete, you will receive an email with a ServSafe Manager Exam Access Code and directions for scheduling your exam through ProctorU.
- This product is not refundable.
Failed exams: If you do not pass your exam, you may schedule another exam following our Retesting policy. You must purchase another exam access code here.
Retesting policy: Our retesting policy states an examinee may take the exam the first two times within a 30-day period, if necessary. If three or more attempts are required, the examinee must wait at least 60 days from their last attempt. No more than four attempts are allowed in a 12-month period.
Exam Languages: English, Spanish, simplified Chinese
Private Classes
Do you meet these requirements?
Group classes can be scheduled for a company’s employees at any facility in Washington state that has the following criteria:
- Minimum of 10 students (you will be charged for at least 10 even if less than 10 attend).
- Classroom type setting that will accommodate the group.
- The class must be scheduled at least six weeks in advance to allow for books and study time prior to the class date.
Under 10 attendees?
A class can be hosted even if there aren’t 10 attendees under these conditions:
- The hosting company can provide a classroom-type setting that will accommodate at least 25 people, free of charge.
- We will open the class to the public and the hosting company’s employees.
- This type of class must be set up at least six weeks in advance to allow for marketing efforts in order to fill the class.
We will provide the trainer and some equipment, as needed.
Become a trainer
- Need to pass the ServSafe Manager Instructor certification
- Have your application approved by the National Restaurant Association. This can take about 30 days if not already certified.
- Have a strong love for the industry and enjoy teaching others.
- Will be compensated.
Contact us to get started. You will hear from our Training Solutions Manager within 48 business hours.
Frequently asked questions
Do I still need my WA State Food Worker card if I already have my ServSafe Manager certification?
Yes, everyone still needs the WA State Food Worker’s card. Click here for more information.
Does ServSafe Manager meet the new Certified Food Protection Manager (CFPM) requirement in the WA state food code?
Active Managerial Control (AMC) is the purposeful use of policies and procedures in the food establishment to control foodborne illness risk factors. Every person in charge must have active managerial control and ensure food safety requirements are followed. Part of this program is the CFPM.
Certified Food Protection Manager (CFPM):
At least one employee must be a CFPM with national ANSI certification from one of six approved providers. The CFPM does not need to be on premises but must ensure all PICs are properly trained and able to ensure Active Managerial Control. There is an extension to meet CFPM requirement. The new date is 3/1/23.
February 11, 2022 Re: Food Safety, Chapter 246-215 WAC Dear Food Safety Interested Parties: The state retail food safety rule, Chapter 246-215 WAC, becomes effective March 1, 2022. The Washington State Department of Health (DOH) is requesting a statewide educational period from March 1, 2022 to August 31, 2022. This means if an inspector finds any of the new code provisions out of compliance before September 1, 2022, inspectors will not cite it as a violation. Instead, inspectors will provide education and technical assistance on the new rule requirements and request corrections be made. See the implementation explanatory document accompanying this letter for more details. This educational period will help the retail food industry and regulators, as they continue to deal with challenges related to the COVID-19 pandemic. As there are very few new provisions that require significant change for operators and many jurisdictions are still attempting to return to routine inspection practices, we believe education will effectively work to protect public health. We encourage the retail food industry and regulators to use this educational period to continue informing all those impacted of the changes to the rule. Please contact the DOH Food Safety Program with questions about this educational period at
When are the ServSafe Manager classes?
All classes are scheduled from 8:30 AM to 2:30 PM unless otherwise specified. Our class schedule is located above for specific dates.
What is the ServSafe Manager class and exam like?
All classes are 6 hours long; 4 hours of instruction/review and 2 hours to take the exam. The exam is 90 multiple choice questions and is available in multiple languages, large print, and an instructor version is available for those interested in becoming a ServSafe instructor for their own establishment. The instructor exam is only available in English.
A passing score is 70% and above regardless of the exam type.
How long is the certification valid?
ServSafe Manager Certifications are valid for 5 years.
How and when will I receive my certification?
ServSafe will email you directly when your exam scores and certifications are ready, usually within 7-10 business days of the exam. Your certification is always available to view and print on your ServSafe user account: https://www.servsafe.com/access/SS/UserProfile/UserLogin
If you are having issues logging into your account, please contact the ServSafe Service Center: https://www.servsafe.com/Contact-Us
Phone: 312.585.8275
What if I failed the exam?
The exam can be taken again at a discounted price: Members – $70 Non-members – $80
Please contact us to request a retake registration form.
You may take the ServSafe Manager exam twice within a thirty day period, if necessary. If a third attempt is required, you must wait at least sixty days from your last attempt. There are no more than four attempts in a 12 month period.
What if I can't make the class I registered for? Can I reschedule?
Yes! Please contact us to reschedule your class. For reschedules less than two weeks before the class date, there is a $50 fee.
Is the ServSafe Manager certification required?
The ServSafe Manager certification completes the Certified Food Protection Manager required by the Washington food code. Learn more here.
I already have the book, do I get a discount?
No. The price is bundled. Typically people either have an old book (we currently use 7th edition) or they are using someone else’s book and the answer blank that is included with the book has already been used.
My certification is expired. Do I need to take the class again?
Yes. Regardless of past certification, everyone must take the course and exam to receive a certification.
I'm having trouble with the ServSafe webiste, accessing my exam, getting my score or certification, or my name is misspelled on my certificate.
Please call ServSafe directly at 312.585.8275 or visit: https://www.servsafe.com/Contact-Us
Issues they can solve:
- Having issues with the course/exam
- Can’t access the course/exam or don’t have the access code
- Forgot your username/password
- Name is misspelled on your certificate
- Accessing your certificate
Can the ServSafe Manager Certification be earned online?
Yes, you can take the course and proctored exam online. You can also take the online course and take the exam in-person at one of our classes.
ServSafe Manager Online: I don't have my Course Access Code or Exam Access code, where can I get it?
You should receive your code within 24 business hours. Be sure to check your junk and spam folders.
If you still haven’t received it, please call ServSafe Service Center directly at 312.585.8275 or visit the ServSafe Service Center website: https://www.servsafe.com/Contact-Us
ServSafe Manager Online: How long is my course code and/or exam code good for?
After you purchase the online bundle, your course and exam codes are valid for one year. Once you input your course code into the ServSafe website, you have 90 days to complete your exam.
Contact
Shelby Pemberton
Training Solutions Manager
Hours of operation:
M-Th: 7 a.m.-4 p.m.
F: 8 a.m.-2 p.m.