Who are isolated workers?

As defined by L&I, an isolated worker is “janitor, security guard, hotel or motel housekeeper or room service attendant and spends a majority of their working hours alone without another coworker present.”

The Washington Hospitality Association helped to pass a bill in the 2019 legislative session and took effect in Jan. 2021 that now applies to a large portion of Washington’s hospitality businesses. The law requires all employers in hotel, motel, retail, property services or a security guard entity to have all the following:

• Adopt a sexual harassment policy. Visit our Sexual Harassment toolkit.

• Provide mandatory training to managers, supervisors, and employees to prevent sexual harassment, assault, and discrimination, and educate the workforce about protections for employees who report law violations.

• Provide a list of resources for employees to utilize. Resources must include contact information for:

i. The Equal Employment Opportunity Commission
ii. The Washington state Human Rights Commission
iii. Local advocacy groups focused on preventing sexual harassment and sexual assault

• Provide a panic button to employees who spend the majority of their working hours alone.

A panic button is defined in law as, “an emergency contact device carried by an employee by which the employee may summon immediate on-scene assistance from another worker, a security guard, or a representative of the employer.”

• There is no mention in the law about a specific brand or type of panic button you must use.
• Employers are free to make the choice that best fits for their employees, location and business.
• Examples of a panic button that could work under this definition are: a cell phone, walky-talky, or another device through a vendor.
• The Washington Hospitality Association has an allied member that offers panic buttons and systems, React Mobile.

L&I provides a guide for employers.

What should you do if you are called by a company that gives you a quote for a panic button system?
• This is likely a sales call and you do not have to go with this company or the quote you are given.
• All businesses have been required to be in compliance since January 2021, so a call from an agency enforcing this law is possible, but you have options under the law and do not have to go with one, specific type of system.

What are my training options for my employees?

The Washington Hospitality Association Education Foundation recommends the following training options for employees:

• For Restaurants: ServSafe Workplace harassment prevention products
• For Hotels: Sexual Harassment Prevention for Hospitality Industry Employees

The Washington Hospitality Association supports employee safety and supports this law.

Visit our Sexual Harassment toolkit and Public Safety toolkit.

If you have questions about any of the training requirements or how to develop any of the policies listed above, please contact your Territory Manager, or the main office at 360.956.7279 For additional resources, please log in to the HUB at access.wahospitality.org.

This information is current as of March 26, 2024.