Feeling overwhelmed by technology options?
While countless companies vie for your attention, claiming to have the perfect solution for your business, finding the right fit shouldn’t be another task on your busy schedule. That’s why we’ve done the legwork for you.
Our team has carefully assembled a selected group of trusted Allied Washington Hospitality Association members who understand your needs. In this toolkit you will find:
- Reliable technology partners
- Solutions matched to your specific challenges
- Tools to streamline your operations
Skip the endless research and connect directly with technology providers we trust to help your business thrive.
The following businesses are organized by the target user type (lodging or restaurant operators and employees or customers and guests.) Each tab is then organized by solution type within each section.
- Lodging operators and employees
- Restaurant operators and employees
- Restaurant customers
- Lodging guests
- Association resources
Discover tools to streamline your hotel operations and resources to enhance employee performance, from management solutions to training programs.
PROPERTY MANAGEMENT
Need a property management system that provides 24/7 support, streamlines multi-property management and delivers the mobile, automation and integration capabilities to meet guest expectations and empower your staff? Worried about staff shortages?
StayNTouch
Cloud Guest Centric PMS with Mobile and Kiosk check in
StayNTouch can increase a hotel’s revenue by up to 200% and improve guest check-in-time by up to 70%. Their PMS gives you the ability to train your staff in two days or less. They offer 24 hour assistance and provide mobile check in and kiosks to help with current staff shortages and up selling. Best of all, they connect with the Washington Hospitality Association’s credit card program!
StayNTouch offers many benefits including:
- Mobile and pre mobile check-in: Includes upselling that produces ancillary revenues with no app to download
- Kiosk: An intuitive, customizable check-in and check-out solution that really helps with staff shortages
- UpsellPRO: A cutting-edge hotel upsell solution, powered by ABS and dynamic pricing and uniquely native to StayNTouch PMS.
- A multi-property management system: Allows efficient management of your entire chain.
StayNTouch offers an innovative and comprehensive cloud PMS along with integrated technologies tailored for independent, inns, boutique and resort hotels, brands and chains and hotel management companies with diverse portfolios.
Special pricing and value for Washington Hospitality Association members:
- 10% off of monthly subscription and 50% discount on one time implementation fee
- Mobile check or pre-mobile check (part of the StayNTouch system with upselling opportunities)
- 3 Months FREE of StayNTouch Kiosk
- Automatic system updates, upgrades and 24/7/365 support
- All access to training materials at no additional cost
IT SERVICES AND SECURITY
Looking to decrease costs and increase revenue with IT and technology management?
Brigado
Hospitality IT services and POS provider
Brigado provides custom business platform solutions and technology-driven tools to help businesses overcome operational challenges. They provide expert consulting, hands-on implementation and long-term support for clients.
With over twenty years of hospitality management experience, coupled with deeply rooted expertise in technology, they provide custom business platform solutions to help businesses overcome operational challenges. By being fully invested in the success of their clients and leveraging deep industry expertise, they become an invaluable long-term partner.
Brigado services hospitality groups with multiple locations anywhere in the United States.
Contact Jennifer Stiffler at .
Are you looking for solutions that provide convenience and safety for your hotel at the same time?
dormakaba
Access management systems, mobile access solutions, electronic door locks and perimeter and facility access
dormakaba is one of the most trusted suppliers of electronic hotel locks and access management systems worldwide. dormakaba’s wide range of lodging solutions include:
- Access management systems
- Mobile access solutions
- Electronic door locks
- Perimeter and facility access
Their innovative hotel products feature mobile key and Near Field Communication (NFC) programming to provide seamless access to guest rooms and hotel amenities.
dormakaba is one of the top access and security companies in the world and enhances the guest experience with integrated access solutions for hotels.
Choose dormakaba for exceptional performance, scalability and superior operational efficiency.
Need security and compliance support, help with operational efficiency and enhance customer experience?
PC Techs and Parts
Financial solutions, marketing, POS system and cyber security
Their cybersecurity solutions are designed to protect your business against modern threats, ensuring your data and systems remain secure and resilient. They combine cutting-edge technology with tailored strategies to prevent breaches, reduce risk and maintain compliance. Trust them to safeguard what matters most, so you can focus on growing your business with confidence
What sets PC Techs and Parts apart is their deep understanding of the hospitality industry combined with a proactive approach to cybersecurity and IT solutions. Unlike competitors who offer one-size-fits-all services, they deliver tailored strategies designed specifically for the unique operational challenges of hotels, restaurants and event venues.
Their services are best suited for mid-sized to large hospitality businesses that value secure and efficient operations. This includes:
- Hotels and resorts: Single or multi-location properties with 50 or more rooms, requiring robust data protection, seamless integrations and 24/7 IT support.
- Restaurant chains: Multi-location businesses needing secure POS systems, compliance with payment standards and centralized IT management.
- Event venues and convention centers: Facilities that rely on secure, high-speed networks to support large-scale events and guest services.
Geographically, they cater to businesses in urban or high-traffic areas, including tourist destinations, with operations spread across multiple locations. They excel in delivering tailored solutions for businesses with growing IT needs, complex systems and a strong focus on customer experience.
They are proud to offer members of the Washington Hospitality Association exclusive value-added benefits, including:
- Discounted service rates: A 15% discount on their cybersecurity and IT solutions packages, tailored specifically for the hospitality industry.
- Free initial security assessment: Complimentary system vulnerability and compliance assessment to identify risks and improvement areas.
- Priority support: Exclusive access to their priority response team, ensuring faster resolution times for urgent matters.
Reach out to Ernest Harris at (253) 539.3403.
Looking for scalable, dependable, cost effective communications systems solutions?
TRI-TEC
Communications Integration Solution
As an Allied Member of the Washington Hospitality Association and leading Mitel Hospitality Specialized Partner, TRI-TEC has a genuine expertise in the demands and trends unique to the hospitality industry. They provide 24-hour support while housing the largest inventory of spare components readily available for client hotel phone systems. Having created and installed customized communications solutions for clients throughout the nation for over 30 years, they have a thorough understanding of how to develop and implement solutions that work for the hospitality marketplace. They will help you decrease training time with intuitive PMS interfaces, untether staff with mobile working and manage service requests with innovative applications.
TRI-TEC offers:
- Onsite and hosted cloud communications systems
- Guest smart phone integration
- Employee smart phone integration
- High-speed internet
- Guest wireless services
- Cost-effective carrier services
- Structured cabling
- State-of-the-art room phones
- Voice mail integration with email
- Omnichannel presence
- Robust hosted, cloud or on-premises call center capabilities
Tired of using out-of-date radios to communicate among your team? Need a precise and swift emergency alert solution? Want to save money?
Relay
Cloud-based platform that unifies your team’s communications
Relay allows you to get rid of your old radios. Relay allows for:
- Huge savings because their multi-purpose functionality allows properties to eliminate costly two-way radios and subsequent repeaters, licenses and maintenance.
- Best-in-class emergency alert system: Deploy a complete emergency alert system on your property in less than a day. No downtime, extra fees or changes to your infrastructure.
- Ability to locate your team indoors and outside: Relay gives you the power of indoor room-level location and outdoor GPS in one platform. View location in real-time with the Relay App or Dashboard.
- Fast and easy communication: Talk to anyone on smartphones, laptops, or relays – across your property or across the nation.
- Keeping track of important equipment: Utilize Asset Trackers to locate your equipment indoors in real-time through the Relay App or Dashboard.
FINANCIAL
Seeing that online travel agency (OTA) commissions are unconscionably high? Finding that hotel rooms booked through OTAs are consistently increasing because consumers are trending less brand loyal, and they prefer reservation sites that offer a broader selection of properties and (presumably) more objective property reviews? Learning your hotel cannot compete with the annual marketing and advertising spend of the OTA’s ($15B a year?)
Apogee travel
Financial solutions and reservations via online travel agency
Apogee Travel is a low-cost, easily implemented OTA that fills vacant rooms by empowering OTA guests to direct a portion of their stay to a charity of their choosing.
Hotels only pay an 8% commission, incentivize guests to abandon current expensive OTA platforms to a much cheaper distribution channel, and accrue both new guests and valuable tax credits for the portion of stays donated to charities.
Apogee offers an 8% fixed commission for 10 years with no tech setup via GDS. Hotels can keep full control over inventory, rates and policies and can cancel with 60 days notice. Apogee uniquely allows guests to use brand loyalty points, sharing key data with hotels. Its marketing reach includes over one million in U.S. charities, bringing new guests motivated by charitable giving. Apogee’s model combines reduced costs with social impact, boosting hotel revenue and attracting socially conscious travelers.
Apogee’s platform suits branded, independent and boutique hotels of any size, especially in urban, high-traffic or seasonal areas with fluctuating occupancy. Ideal partners want to reduce OTA reliance, enhance ESG performance and boost profit margins. Independent hotels and small chains can stand out with a social impact focus, paying lower commissions and connecting with socially conscious travelers. Best in North America’s leisure and business travel hubs, our model turns unsold rooms into charitable contributions and tax credits.
Special pricing and value for Washington Hospitality Association members:
Washington Hospitality Association members get an exclusive 8% commission rate—lower than typical OTA and IATA rates—allowing more revenue retention. With a $300 annual fee per hotel, members can easily join our platform. This benefit helps members increase occupancy, reduce OTA reliance and enhance community impact through charitable giving. Vacant rooms become valuable contributions, boosting revenue and supporting socially responsible practices.
Contact Chris Davis at 704-317-7048.
Frustrated with declining customer foot traffic, inconsistent profitability and high back-of-house costs? Struggling with optimizing labor expenses and converting digital engagement into real, paying customers?
Dyne Technologies Inc.
Scheduling software, financial solutions, app-based software, marketing, AI and predictive insights
DYNE helps restaurants tackle common challenges like declining foot traffic, inconsistent profits, unclear marketing ROI and high back-of-house costs. Many of their customers face difficulties in managing labor expenses and turning online interactions into loyal, paying customers.
DYNE solves these problems by automating marketing and forecasting customer demand to maximize marketing ROI, boost engagement and check sizes, and drive top-line revenue growth.
DYNE stands out with an all-in-one platform that combines:
- Marketing automation
- Demand forecasting
- Seasonal dynamic pricing
Unlike competitors focused on single features (e.g., POS, reservations or B2C ordering), DYNE takes in the data from all of these sources, analyzes the meaningful trends and provides actions that directly result in improved revenue. These actionable insights help managers save back-of-house time, increase marketing ROI, and drive customer foot traffic growth.
DYNE’s roots started with restaurants and hotels operating less than 10 locations, and have grown to working with clients from smaller, family owned establishments to national chains. Our platform can be used regardless of your level of technology experience and can help consolidate the several technology platforms that you may already be using. Our clients are situated across competitive urban and suburban markets, allowing for tailored use no matter your location. With direct actionable insights, DYNE supports restaurants and hotels seeking consistency in their growth and profitability, making it valuable for both individual operators and larger mid-market groups.
Any restaurant or hotel that signs up with DYNE and are a member of the Washington Hospitality Association receives a free month of DYNE as part of their initial subscription.
Losing money due to the painful gap caused by OTA billing discrepancies, from undercharged virtual cards to overpaid commissions?
rOTA
Expert team of reconciliation specialists with proprietary algorithms developed for rOTA’s platform for automatically monitoring reservation data and flag discrepancies.
Many properties are unaware of the extent of their unrecovered OTA revenue, and it’s difficult for property staff to address the problem effectively within their limited bandwidth.
This is where rOTA’s team of turnkey services save you time in addition to increasing cash recovery.
rOTA uses a combination of API-sourced data, algorithmic processing and niche industry expertise to resolve discrepancies and save our 1500+ clients both time and money.
Tired of piecemeal software, disconnected systems and time–consuming back-office processes which often rely on manual entry, complicated workflows and inefficient use of staff resources?
Hotel and Investor Apps
Financial solutions
Save time and reduce complexity with the only ERP designed for hospitality. Their advanced, all-in-one financial management platform has automations and workflows to reduce manual tasks and streamline management company accounting.
Their product is the only ERP designed specifically for hotels. Users say their consolidated platform offers greater efficiency and more actionable insight from data.
Hotel Investor Apps, ERP & Accounting Software serves hotel ownership and management companies with multiple hotels. Properties can range from single resort hotels to management company portfolios of 100 or more.
Frustrated by one-size-fits- all POS systems that burns through your budget, confuses your team and only offers minimal support?
POSitive Technologies Inc.
Point of Sales systems and business management tools
POSitive Technologies knows that customers have many choices when it comes to Point of Sale systems, so what sets them apart from the competition?
- Consultative sales approach to truly understand the needs of your business. They take the time to understand your business needs to provide you the best POS solution.
- Software and hardware options tailored to your type of business. POS is not “one size fits all” when it comes to hardware or software options.
- Your budget is top of mind: Flexible payment options when it comes to POS ownership with cap-ex, finance with payments over time or SaaS.
- Install, training and education for every client is paramount to you getting the most out of your Point of Sale System. They do not outsource to install your new POS. Their team of installers work onsite with you to install you hardware and set-up your software. Having full knowledge of your POS software will enable you to maximize your investment. You will learn about all the features and functions that directly help you manage your restaurant.
- On-going support plans to best support your business after install training and education: 24 hours a day, seven days a week, 365 days a year their help desk will give your operations support with your POS. Their technicians can remotely dial into your POS to resolve most opportunities that arise in your operations. Technicians can arrive onsite to asses and fix hardware and software opportunities.
MARKETING
Struggling to manage the digital marketing, technology, and revenue optimization needs of your hotel business?
Cyberweb Hotel
Digital brand building, SEO and social media
Cyberweb Hotel offers innovative website development, video commercial development, reviews management, social media monitoring, search engine optimization, hotel booking engine, and hospitality software development services. Other offerings include:
- Digital brand building
- Google travel listing
- Review management
- Asktery Chatbot
- Hotel success service
Cyberweb provides digital marketing, reputation management, revenue management, google travel listing, chatbot, pay-per-click (PPC), hotel-buying-selling and hotel loan-finance services to hoteliers in all 50 states. They work with independent hotels and also franchised hotels of all leading brands such as Hilton, Marriott, Choice, Wyndham, Best Western and Accor.
Discover tools to streamline your restaurant operations and resources to enhance employee performance, from management solutions to training programs.
MARKETING
Need help driving revenues, reducing costs, bringing more people into your restaurant and increasing your reach?
SpotHopper
Marketing, reservations, SEO, AI driven software that allows you to automate marketing, website, photography and more.
Avoid paying thousands to marketing companies and automate the following through their AI platform:
- socials
- website
- SEO and more
Join over 12,000 restaurants, bars, and cafes nationwide and Canada who are saving time and dollars. In the words of one local restaurant owner: “We made the mistake of leaving SpotHopper, after a year and half we spent thousands and thousands of dollars and never achieved anywhere near the same results!”
SpotHopper:
- Works with everyone from restaurant groups, large, small and in between.
- Is filled with people who genuinely care about the industry, their partners and more specifically how they can help their clients reach their goals.
Several discount options are available depending on multiple factors and a Washington Hospitality Association discount of $50 to $600 can be given at the time of consultation.
Reach out to Kelly Miller at .
Tired of wasting time and money on marketing that doesn’t drive revenue? Seeking smarter ways to boost paying customer traffic? Not sure how to connect better with your customers?
Check This Out
SMS marketing software
Check This Out mobile messaging fills seats for restaurants. Their advanced, SMS-based, sales engine is the fastest, most effective and cost efficient way to acquire new guests and get existing ones to return more often. Check This Out SMS campaigns enable you to announce specials, events, send updates about business hours and more to your diners.
Check This Out SMS campaigns offer:
-
- A 98% open rate within three minutes – a stark contrast to email’s 27% open rate and the reality that only 25% of social media posts are read.
- The opportunity to include beautiful photos of delicious food which on average, generate a 17 time return on investment.
- A software that is fully mobile enabled and specifically designed with ease of-use for busy restaurateurs.
Check This Out’s word of mouth engine is the only marketing tool for restaurants that harnesses and accelerates word of mouth. Their ideal customer is a full service restaurant that takes online reservations and has a weekly special, seasonal event or gift card giveaway.
Check This Out will waive their $299 onboarding fee for Washington Hospitality Association members. They also promise that if a Washington Hospitality Association member sends out 12 Check This Out SMS campaigns within their first six months and they don’t generate a three time return on investment, they will cover their campaign costs.
TRAINING AND EMPLOYEE SUCCESS
Struggling with high turnover inexperienced workforce, lack of product knowledge, slow sales and lower revenue than expected in your restaurant?
Knowbie
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- Tailored and specialized training content designed for hospitality workers, ensuring relevance for front-line staff.
- A platform that provides scalable and customizable training solutions to easily adapt to the needs of businesses of all sizes.
- Cost-effective high-quality training at a more affordable price.
- Consistent quality by providing uniform training to enhance service quality and guest satisfaction.
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Knowbie works with small to medium sized restaurants that serve alcohol.
Receive 20% off for a year subscription to our platform with unlimited staff per location.
Reach out to Crystal Hamilton at .
Frustrated with low engagement, high turnover, inconsistent service and struggling to effectively incentivize your staff?
Social Crowd
Employee incentive platform
SocialCrowd is an automated employee incentive platform that boosts engagement, productivity, and retention through real-time goal tracking and rewards. Seamlessly integrating with your POS, it motivates employees to exceed expectations.
SocialCrowd stands out with seamless POS integration, automated performance-based rewards, and tools for running dynamic employee incentives and sales competitions. Unlike traditional reward platforms, we ensure rewards are tied directly to performance.
Mid-to-large hospitality businesses and franchises tend to benefit most from Social Crowd. However, smaller operations have also seen significant success with SocialCrowd!
SocialCrowd is proud to offer members of the Washington Hospitality Association an exclusive value-added benefit: your first month free on their platform!
Contact Raphael Akinsipe at 281-896-5464.
Searching for a simple solution to make hiring, onboarding, training and retention a breeze?
Well Done
Automated solution for combining data, reporting and incentives to improve restaurant operations, employee satisfaction and guest experience
Well Done is the only automated solution to accelerate hiring, shorten onboarding, enhance training, optimize performance and improve retention for multi-unit restaurants in a single platform. Well Done integrates with your POS, training and scheduling tools.
Well Done helps you with:
- Hiring: Hire the best talent by offering incentives that motivate serious applicants and hard workers.
- Onboarding: Shorten training and help new hires hit the ground running by incentivizing them to submit paperwork and complete day one training ASAP.
- Training: Provide a better guest experience while spending less time training your team and making it stick.
- Performance: Motivate your team with goals that directly improve your bottom line and rewards that drive them to perform at their best every shift.
- Retention: Celebrate your teams’ milestones and achievements as they build their careers at your restaurant.
Are you a looking for great people to work at your restaurant, bar, brewery, coffee shop or more?
Grub Gigs
Online job posting
Grub Gigs makes posting jobs and hiring employees easy! Your listings get distributed to Google Jobs and other job boards. You can also search resumes, and reach out to potential candidates. Get unlimited yearly posting for just $59. Grub Gigs make it easy for potential employees to find and apply to service industry jobs in your area. They work with local businesses to help people find great jobs with great people.
Your Grub Gigs job postings will display on Google Jobs within 1-2 days. This allows users searching for “restaurant jobs near me” or “bartending jobs in ” to easily find and apply to your posting. 70% of job searches start on Google, so it is important to give job seekers an easy way to find and apply to your listings. They are the only food and beverage industry job board with direct integration into Google Jobs.
IT SERVICES
Looking to decrease costs and increase revenue with IT and technology management?
Brigado
Hospitality IT services and POS provider
Brigado provides custom business platform solutions and technology-driven tools to help businesses overcome operational challenges. They provide expert consulting, hands-on implementation and long-term support for clients.
With over twenty years of hospitality management experience, coupled with deeply rooted expertise in technology, they provide custom business platform solutions to help businesses overcome operational challenges. By being fully invested in the success of our clients and leveraging deep industry expertise, we become an invaluable long-term partner.
Brigado services hospitality groups with multiple locations anywhere in the United States.
Contact Jennifer Stiffler at .
Need security and compliance support, help with operational efficiency and enhance customer experience?
PC Techs and Parts
Financial solutions, marketing, POS system and cyber security
Their cybersecurity solutions are designed to protect your business against modern threats, ensuring your data and systems remain secure and resilient. They combine cutting-edge technology with tailored strategies to prevent breaches, reduce risk and maintain compliance. Trust them to safeguard what matters most, so you can focus on growing your business with confidence
What sets PC Techs and Parts apart is their deep understanding of the hospitality industry combined with a proactive approach to cybersecurity and IT solutions. Unlike competitors who offer one-size-fits-all services, they deliver tailored strategies designed specifically for the unique operational challenges of hotels, restaurants and event venues.
Their services are best suited for mid-sized to large hospitality businesses that value secure and efficient operations. This includes:
- Hotels and resorts: Single or multi-location properties with 50 or more rooms, requiring robust data protection, seamless integrations and 24/7 IT support.
- Restaurant chains: Multi-location businesses needing secure POS systems, compliance with payment standards and centralized IT management.
- Event venues and convention centers: Facilities that rely on secure, high-speed networks to support large-scale events and guest services.
Geographically, they cater to businesses in urban or high-traffic areas, including tourist destinations, with operations spread across multiple locations. They excel in delivering tailored solutions for businesses with growing IT needs, complex systems and a strong focus on customer experience.
They are proud to offer members of the Washington Hospitality Association exclusive value-added benefits, including:
- Discounted service rates: A 15% discount on their cybersecurity and IT solutions packages, tailored specifically for the hospitality industry.
- Free initial security assessment: Complimentary system vulnerability and compliance assessment to identify risks and improvement areas.
- Priority support: Exclusive access to their priority response team, ensuring faster resolution times for urgent matters.
Reach out to Ernest Harris at (253) 539.3403.
FINANCIAL
Frustrated with declining customer foot traffic, inconsistent profitability and high back-of-house costs? Struggling with optimizing labor expenses and converting digital engagement into real, paying customers?
Dyne Technologies Inc.
Scheduling software, financial solutions, app-based software, marketing, AI and predictive insights
DYNE helps restaurants tackle common challenges like declining foot traffic, inconsistent profits, unclear marketing ROI and high back-of-house costs. Many of their customers face difficulties in managing labor expenses and turning online interactions into loyal, paying customers.
DYNE solves these problems by automating marketing and forecasting customer demand to maximize marketing ROI, boost engagement and check sizes, and drive top-line revenue growth.
DYNE stands out with an all-in-one platform that combines:
- Marketing automation
- Demand forecasting
- Seasonal dynamic pricing
Unlike competitors focused on single features (e.g., POS, reservations or B2C ordering), DYNE takes in the data from all of these sources, analyzes the meaningful trends and provides actions that directly result in improved revenue. These actionable insights help managers save back-of-house time, increase marketing ROI, and drive customer foot traffic growth.
DYNE’s roots started with restaurants and hotels operating less than 10 locations, and have grown to working with clients from smaller, family owned establishments to national chains. Our platform can be used regardless of your level of technology experience and can help consolidate the several technology platforms that you may already be using. Our clients are situated across competitive urban and suburban markets, allowing for tailored use no matter your location. With direct actionable insights, DYNE supports restaurants and hotels seeking consistency in their growth and profitability, making it valuable for both individual operators and larger mid-market groups.
Any restaurant or hotel that signs up with DYNE and are a member of the Washington Hospitality Association receives a free month of DYNE as part of their initial subscription.
Need help with food and beverage costing, bookkeeping, accounting, labor reporting, operations consulting, sales and bank reconciliation and accounts payable services?
Back Office by Buyers Edge Platform
Financial solutions and food cost management and full restaurant accounting services
Their hospitality-specific accounting system is powered by accounting and bookkeeping professionals with restaurant backgrounds who educate operators to make smarter business decisions through industry-specific reporting and timely financial analysis. They transform your data into actionable insights that guide your decision-making. Their analytics help:
- Identify trends
- Optimize operations
- Improve overall performance
Back Office is more than just software—it’s a true partnership with a team of industry experts who’ve walked in your shoes. Many of them have owned or operated restaurants, so they understand the unique challenges you face. Their solutions combine cutting-edge technology with a personal touch, ensuring they fit seamlessly into your operations.
Their ideal customer is 1-10 restaurant units. Single independents and small to medium sized regional groups.
For Washington Hospitality Association members, implementation fees are returned to the customer in the form of service credits after the client has successfully onboarded the platform.
Contact: Jeff Paradise at (253) 229-3735.
Want to maximize your margins for your restaurant?
ChefTec Culinary Software Services
Foodservice management software
Decrease spending, increase profit with ChefTec Ultra Foodservice Management software.
Discover unparalleled efficiency with ChefTec Ultra, meticulously crafted for larger and intricate operations. ChefTec Ultra integrates cutting-edge chef technology, delivering top-tier production management, comprehensive inventory control, precise recipe and food costing, streamlined purchasing, ordering and meticulous waste and lot tracking. ChefTec Ultra is an advanced tool for inventory management and food costing. It allows seamless integration with POS systems, vendors’ ordering systems, and QuickBooks.
ChefTec Features:
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- Recipe & menu costing
- Inventory control
- Sales analysis
- Production management
- Nutritional analysis and more
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Ideal for restaurants, clubs, hotels, universities, conference centers, or catering halls handling numerous profit centers.
OPERATIONS
Want to escape pen and paper inventory nightmares? Sick of tracking stock levels manually with no real-time insights into your actual versus theoretical inventory?
Restaurant 365
HR platform, scheduling software, employee training, financial solutions, app-based software
Restaurant365 aims to simplify your software stack through automation of processes and integration of technology. They are built out of restaurant-specific accounting and help hospitality industry professionals identify their target margins, trim up their prime costs and make real-time, data-driven decisions.
What sets them apart? They are more robust. They are a scalable solution for restaurants and able to support multiple legal entities, franchise modules, commissary kitchens and more. They have a hand-holding implementation approach and boast a 95% retention rate due to scaling their customer service reps at the same rate as their sales team. They can sell in a bundle of accounting, operations, payroll, applicant tracking, employee training, guest-marketing, scheduling, forecasting, inventory or al la carte based on needs.
They serve everything from QSR, full service restaurants, fine-dining, coffee shops, hotels, zoos, catering or events. Their ideal customer profile would be at least one location open with goals to scale. They service the entire U.S. and Canada (however cannot offer their payroll solution to Canadian customers.)
Washington Hospitality Association members receive their first months cost of services purchases free. Range is $130-$690.
This page is for owners looking for help managing customers and improving customer experience.
MARKETING
Seeking to reduce no-shows, keep your seats filled, showcase your brand and control costs? Want to improve make your guests happy?
Tock
Reservation management platform
Tock’s customization and flexible features make it the most powerful table booking system for restaurants, bars, hotels and other types of hospitality businesses. They also take pride in providing best-in-class support when you need it from a team of passionate hospitality experts.
Tock helps your restaurant:
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- Drive revenue: Reservations, tasting menus, event ticketing, and takeout. Sell it all in one easy-to-use place
- Fill more seats: Utilize features that drive demand when you need to and turn tables when you want to.
- Manage service your way: Customizable table management and automation tools mean you can be as hands-on—or off—as you want.
- Turn guests into regulars: Easy-to-use guest tags and outreach create magical moments that keep guests coming back.
- Achieve more with high touch support: Manage and grow your business at every stage with data-driven insights and best-in-class support.
Tock’s reservation platform works for all types of food & beverage hospitality-focused businesses, including restaurants, wineries, bars, pop-ups, breweries, distilleries, hotels, and more. They are currently used by thousands of hospitality businesses in more than 30 countries around the world and integrate with Toast, WineDirect, Commerce7, Tripleseat, Upserve and more.
Want to connect better with your guests? Tired of wasting time and money on marketing that doesn’t drive revenue? Seeking smarter ways to boost paying customer traffic?
Check This Out
SMS marketing software
Check This Out mobile messaging fills seats for restaurants. Their advanced, SMS-based, sales engine is the fastest, most effective and cost efficient way to acquire new guests and get existing ones to return more often. Check This Out SMS campaigns enable you to announce specials, events, send updates about business hours and more to your diners.
Check This Out SMS campaigns offer:
-
- A 98% open rate within three minutes – a stark contrast to email’s 27% open rate and the reality that only 25% of social media posts are read.
- The opportunity to include beautiful photos of delicious food which on average, generate a 17 time return on investment.
- A software that is fully mobile enabled and specifically designed with ease of-use for busy restaurateurs.
Check This Out’s word of mouth engine is the only marketing tool for restaurants that harnesses and accelerates word of mouth. Their ideal customer is a full service restaurant that takes online reservations and has a weekly special, seasonal event or gift card giveaway.
Check This Out will waive their $299 onboarding fee for Washington Hospitality Association members. They also promise that if a Washington Hospitality Association member sends out 12 Check This Out SMS campaigns within their first six months and they don’t generate a three time return on investment, they will cover their campaign costs.
This page is for owners looking for help managing customers and improving customer experience.
GUEST EXPERIENCE/PROPERTY MANAGEMENT
Exhausted by the disjointed, frustrating guest experience created by property management systems that lack 23/7 support and smooth mobile check-in/out?
StayNTouch
Cloud Guest Centric PMS with Mobile and Kiosk check in
StayNTouch can increase a hotel’s revenue by up to 200% and improve guest check-in-time by up to 70%. Their PMS gives you the ability to train your staff in two days or less. They offer 24 hour assistance and provide mobile check in and kiosks to help with current staff shortages, up selling and to improve guest experience. Best of all, they connect with the Washington Hospitality Association’s credit card program!
StayNTouch offers many benefits including:
- Mobile and pre mobile check-in: Includes upselling that produces ancillary revenues with no app to download
- Kiosk: An intuitive, customizable check-in and check-out solution that really helps with staff shortages
- UpsellPRO: A cutting-edge hotel upsell solution, powered by ABS and dynamic pricing and uniquely native to StayNTouch PMS.
- A multi-property management system: Allows efficient management of your entire chain.
StayNTouch offers an innovative and comprehensive cloud PMS along with integrated technologies tailored for independent, inns, boutique and resort hotels, brands and chains and hotel management companies with diverse portfolios.
Special pricing and value for Washington Hospitality Association members:
- 10% off of monthly subscription and 50% discount on one time implementation fee
- Mobile check or pre-mobile check (part of the StayNTouch system with upselling opportunities)
- 3 Months FREE of StayNTouch Kiosk
- Automatic system updates, upgrades and 24/7/365 support
- All access to training materials at no additional cost
The association’s Advisory Network is full of experts who can help you better understand and innovate in the tech space. Additionally, the Washington Hospitality Association employs some tech of their own by ensuring that we communicate to you using the latest methods like webinars and podcasts. Learn about the ways you can get your information virtually and see some of the great programs our partners offer to help businesses that want to innovate.
Learn more about the Washington Hospitality Association Advisory Network.
How your communications team allows you to access vital news and information.
Members only programs:
Cyber insurance and security risk management program
Members only articles:
Streamlining solutions with cost-free technology
Mobile online ordering: Build sales and customer loyalty with one click
Third party delivery pitfalls
Info from our partners:
How contactless payments are good for your bottom line
Wearable payments
Elavon and 3D secure
Securing your front end
Safeguarding sales in the event of a disconnect
What to do about Chargebacks