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Grays Harbor (Customer Service Training)

Guest Service Gold training available in Grays Harbor! March 7th, 2018 Chateau Westport Resort 710 Hancock, Westport, WA 98595 Training: 1:00 Pm—5:00 pm Cost: $49 per person SCHOLARSHIPS AVAILABLE! Take

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(Top 10 Reasons) To Hire A Mystery Shopper

1. Improve the quality of service. Every business wants to be known for a high level of service, and many companies even spend considerable time and money training employees to

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Eye on Hospitality: Playing Music in Your Business (What You Need to Know)

For more detailed information on Hospitality Association music licencing programs – click here . By Paul Schlienz Protections for Businesses That Play Music In 2016, your State Government Affairs Team

Industry News

Roundtable: Midscale hotels surge back into the spotlight

A flurry of new brands has pushed the midscale space back into the spotlight, highlighting the segment’s strong return on investment potential for owners. Hotel Management’s Midscale Roundtable, sponsored by InterContinental Hotels Group, brought six industry insiders together to discuss the ins and outs of the midscale space and what it will take to become a leader there in 2018. The midscale space is attractive for a number of reasons, but Jen Gribble, VP of Avid Hotels and Holiday Inn Express at InterContinental Hotels Group, said her company has identified 14 million travelers that it describes as “underserved” by existing midscale supply—an untapped reservoir of customers representing $20 billion in annual revenue.

Industry News

McDonald’s Next Conquest: Taking Over the Chicken Game

For years, McDonald’s has ridden its iconic “I’m Lovin It,” slogan, all the way to the top of the fast food chain. Now, the brand is hoping fans of the Golden Arches have another thought as they gobble down their value meals—“tastes like chicken.” (QSR)

Industry News

Starbucks Says Empty Storefronts Are Leading to Lower Rents

Chairman Howard Schultz sees silver lining in retail downturn. Executive makes remarks ahead of opening first Reserve store. (Bloomberg)

Industry News

Papa John’s will no longer be the official pizza of the NFL

Papa John’s said Tuesday that it was cutting ties with the NFL and that its marketing will now focus on specific teams and players. The pizza chain has been the official pizza of the NFL since 2010. (CNBC)

Industry News

The Airbnb Effect: Cheaper Rooms For Travelers, Less Revenue For Hotels

Airbnb is revolutionizing the lodging market by keeping hotel rates in check and making additional rooms available in the country’s hottest travel spots during peak periods when hotel rooms often sell out and rates skyrocket, a new study shows. That’s bad news for hotels, which have traditionally earned their biggest margins when rooms were scarce and customers were forced to pay higher rates—such as in Midtown Manhattan on New Year’s Eve. (Forbes)

Industry News

With New Initiative, Grubhub Makes It Easier to Support Women-Led Restaurants

Grubhub is getting in on efforts to make the restaurant industry a little more balanced. On Tuesday, February 26, the delivery app launched RestaurantHER, an initiative designed to help support and promote women chefs and restaurateurs. (Food & Wine)

Industry News

Burger King, Unilever Tops For Effectiveness

Burger King is ranked the number one brand and Unilever is the number one advertiser in the 2018 WARC 100, an annual global index of the world’s top marketing campaigns and companies based on their business impact. Burger King improved its ranking by 30 places to reach the top brand for effectiveness, with the “McWhopper Proposal” campaign in the top 10 and “Backyard Burger King” in the top 100. (MediaPost)

Industry News

Starbucks opens first Reserve store, sees retail rents easing

LOS ANGELES (Reuters) – Starbucks Corp on Tuesday opened the first of 1,000 planned upscale Starbucks Reserve stores as part of a broad strategy to defend against high-end coffee rivals like Intelligentsia Coffee & Tea and Blue Bottle Coffee Co. Starbucks for the first time in 2017 had more U.S. outlets than McDonald’s Corp. (Reuters)

Industry News

Airbnb Squares Up To Fight Traditional Hotels On Their Own Turf

Having established itself over the last nine years as the leading platform for people to rent short-term lodging from apartment rooms to luxury homes, Airbnb has announced it is now adding hotels, some of them its own and others in partnership with other companies, in a move as part of its efforts to become a fully-fledged travel company and that will see it highlight its “Experiences” service. The idea is to reach a wider public by moving into the area occupied until now by traditional

Industry News

12 fast-casual Mediterranean concepts poised to grow

The fast-casual segment is dominated by Mexican, burger and pizza concepts. But coming into its own is the Mediterranean niche, with rapidly growing chains like Cava, Zoe’s Kitchen, Luna Grill and Garbanzo Mediterranean Fresh taking the lead. (Nation’s Restaurant News)

Industry News

Restaurants re-work the food-cost equation

First, the good news: Food prices, with a few exceptions, have stabilized over the past few years. Now, the bad news: The price of pretty much everything else has gone up. (Nation’s Restaurant News)

Industry News

7 shortcuts to higher profits via menu board optimization

Designing a menu that communicates critical menu elements to simplify the customer purchase process isn’t easy, but there is a tool that can help; the optimized menu board. Research shows that 56 percent of customers can be influenced by the menu board, about About 74 percent said than an easy-to-read menu board is their top priority. (Fast Casual)