Archive
Grays Harbor (Customer Service Training)
Guest Service Gold training available in Grays Harbor! March 7th, 2018 Chateau Westport Resort 710 Hancock, Westport, WA 98595 Training: 1:00 Pm—5:00 pm Cost: $49 per person SCHOLARSHIPS AVAILABLE! Take
(Top 10 Reasons) To Hire A Mystery Shopper
1. Improve the quality of service. Every business wants to be known for a high level of service, and many companies even spend considerable time and money training employees to
Eye on Hospitality: Playing Music in Your Business (What You Need to Know)
For more detailed information on Hospitality Association music licencing programs – click here . By Paul Schlienz Protections for Businesses That Play Music In 2016, your State Government Affairs Team
Roundtable: Midscale hotels surge back into the spotlight
A flurry of new brands has pushed the midscale space back into the spotlight, highlighting the segment’s strong return on investment potential for owners. Hotel Management’s Midscale Roundtable, sponsored by InterContinental Hotels Group, brought six industry insiders together to discuss the ins and outs of the midscale space and what it will take to become a leader there in 2018. The midscale space is attractive for a number of reasons, but Jen Gribble, VP of Avid Hotels and Holiday Inn Express at InterContinental Hotels Group, said her company has identified 14 million travelers that it describes as “underserved” by existing midscale supply—an untapped reservoir of customers representing $20 billion in annual revenue.
McDonald’s Next Conquest: Taking Over the Chicken Game
For years, McDonald’s has ridden its iconic “I’m Lovin It,” slogan, all the way to the top of the fast food chain. Now, the brand is hoping fans of the Golden Arches have another thought as they gobble down their value meals—“tastes like chicken.” (QSR)
Starbucks Says Empty Storefronts Are Leading to Lower Rents
Chairman Howard Schultz sees silver lining in retail downturn. Executive makes remarks ahead of opening first Reserve store. (Bloomberg)
The Airbnb Effect: Cheaper Rooms For Travelers, Less Revenue For Hotels
Airbnb is revolutionizing the lodging market by keeping hotel rates in check and making additional rooms available in the country’s hottest travel spots during peak periods when hotel rooms often sell out and rates skyrocket, a new study shows. That’s bad news for hotels, which have traditionally earned their biggest margins when rooms were scarce and customers were forced to pay higher rates—such as in Midtown Manhattan on New Year’s Eve. (Forbes)
With New Initiative, Grubhub Makes It Easier to Support Women-Led Restaurants
Grubhub is getting in on efforts to make the restaurant industry a little more balanced. On Tuesday, February 26, the delivery app launched RestaurantHER, an initiative designed to help support and promote women chefs and restaurateurs. (Food & Wine)
Burger King, Unilever Tops For Effectiveness
Burger King is ranked the number one brand and Unilever is the number one advertiser in the 2018 WARC 100, an annual global index of the world’s top marketing campaigns and companies based on their business impact. Burger King improved its ranking by 30 places to reach the top brand for effectiveness, with the “McWhopper Proposal” campaign in the top 10 and “Backyard Burger King” in the top 100. (MediaPost)
Starbucks opens first Reserve store, sees retail rents easing
LOS ANGELES (Reuters) – Starbucks Corp on Tuesday opened the first of 1,000 planned upscale Starbucks Reserve stores as part of a broad strategy to defend against high-end coffee rivals like Intelligentsia Coffee & Tea and Blue Bottle Coffee Co. Starbucks for the first time in 2017 had more U.S. outlets than McDonald’s Corp. (Reuters)
Airbnb Squares Up To Fight Traditional Hotels On Their Own Turf
Having established itself over the last nine years as the leading platform for people to rent short-term lodging from apartment rooms to luxury homes, Airbnb has announced it is now adding hotels, some of them its own and others in partnership with other companies, in a move as part of its efforts to become a fully-fledged travel company and that will see it highlight its “Experiences” service. The idea is to reach a wider public by moving into the area occupied until now by traditional
12 fast-casual Mediterranean concepts poised to grow
The fast-casual segment is dominated by Mexican, burger and pizza concepts. But coming into its own is the Mediterranean niche, with rapidly growing chains like Cava, Zoe’s Kitchen, Luna Grill and Garbanzo Mediterranean Fresh taking the lead. (Nation’s Restaurant News)
Restaurants re-work the food-cost equation
First, the good news: Food prices, with a few exceptions, have stabilized over the past few years. Now, the bad news: The price of pretty much everything else has gone up. (Nation’s Restaurant News)