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From the CEO: Your Brand and Your Mission

By Anthony Anton, president & CEO of the Washington Hospitality Association About 10 years ago, I found myself at a legislative reception in a bustling catering hall. I got introduced

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From the CEO: A Lesson to Remember

By Anthony Anton, president and CEO of the Washington Hospitality Association My father, Basil Anton, wasn’t the only one in my family who owned restaurants. In fact, many of my

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The Future of Telehealth Is Closer Than You Think

HIHIT now offers telehealth services as a creative and cost-effective way to connect your employees with the services they need in times of health crisis.

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Ask the Expert: Strategic Planning to Win

By Rick Braa, CHAE   Q: The business landscape is changing rapidly and I’m struggling to keep up. I have a little time to figure out how to move forward

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Restaurant Success: Our Talk with Tami Kennedy

By Morgan Huether and Lisa Leinberger   Our team caught up with Tami Kennedy, general manager of the Spokane branch of Bargreen Ellingson Restaurant Supply, to hear her perspective on

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You Can Automate That: Using HR technology to work smarter, not harder

By Morgan Huether, Andy Cook and Alina Day   Scheduling — HotSchedules A technology solution can streamline scheduling, shift swapping and help you stay in compliance with secure scheduling if

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Strategic Planning: Start with the End in Mind

by Anthony Anton, President & CEO Your business needs your strategic thought now more than ever. In May, I started encouraging members to move from being the firefighter of your

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Third Party Delivery: What You Need to Know

By Andy Cook & Paul Schlienz   If you’re in the hospitality business, chances are that third-party delivery services are very much on your mind. And they should be. You’ve

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Ask the Expert: Freshen Your Technology to Gain Competitive Advantage

By Rick Braa, CHAE   Q: The technology world is moving quickly. I’m fearful we will be irrelevant in the future. What are some of the pieces of tech I

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Technology Forward: McDonald’s embrace of new tech keeps up with the changing times

By Lisa Leinberger   McDonald’s has been changing the very nature of quick-service since it got its start in 1948. In its earliest days, the company streamlined and revolutionized cooking

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Tech-savvy guests seek online information, ordering options

Smart operators can leverage technology to attract guests About six in 10 consumers say they’re likely to choose one restaurant over another based on whether they can look at menus

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What Will New Technologies Bring to Hospitality?

Computer technology giant Oracle has been looking into consumer attitudes toward new technologies and recently announced the findings of two hospitality research initiatives: Oracle Hotel 2025 and Oracle Restaurant 2025.

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Tech Watch: Far-reaching Trends You Should Know About

Digital Waitlists Thanks to a variety of apps and services, your waitlist no longer has to be managed with pencil and eraser, and your guests no longer need to cram

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[From the CEO] Tech: OK—but how?

By Anthony Anton, president & CEO In May, I proclaimed 2018 the Age of Disrupters in my State of the Industry talk. Definition of a Disrupter: a: to be the

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Eye on Hospitality: Resources to Help Remain Compliant with Current Immigration Laws

By Paul Schlienz   As the hospitality industry faces a labor shortage, and the U.S. is embattled in fierce debates over immigration, the Washington Hospitality Association spoke with Davis Bae,