Magazine
From The CEO: Helping Our Employees Succeed
By Anthony Anton, president and CEO of the Washington Hospitality Association I find it fascinating that we’re in a time when we have regulatory change, technology change, trend change and
Operations Questions and Answers with the Washington Hospitality Association Advisory Network
We asked three of our advisory network members a few questions about operations. Here’s what they had to say. Richard Finafrock, CPA, Peterson Sullivan LLP Q: How do you
From The CEO: Do What You Love And Can Be The Best At
By Anthony Anton, president and CEO of the Washington Hospitality Association A few years ago at an industry social gathering, a local operator told me a customer had trashed his
From the CEO: Your Brand and Your Mission
By Anthony Anton, president & CEO of the Washington Hospitality Association About 10 years ago, I found myself at a legislative reception in a bustling catering hall. I got introduced
From the CEO: A Lesson to Remember
By Anthony Anton, president and CEO of the Washington Hospitality Association My father, Basil Anton, wasn’t the only one in my family who owned restaurants. In fact, many of my
The Future of Telehealth Is Closer Than You Think
HIHIT now offers telehealth services as a creative and cost-effective way to connect your employees with the services they need in times of health crisis.
Ask the Expert: Strategic Planning to Win
By Rick Braa, CHAE Q: The business landscape is changing rapidly and I’m struggling to keep up. I have a little time to figure out how to move forward
Restaurant Success: Our Talk with Tami Kennedy
By Morgan Huether and Lisa Leinberger Our team caught up with Tami Kennedy, general manager of the Spokane branch of Bargreen Ellingson Restaurant Supply, to hear her perspective on
You Can Automate That: Using HR technology to work smarter, not harder
By Morgan Huether, Andy Cook and Alina Day Scheduling — HotSchedules A technology solution can streamline scheduling, shift swapping and help you stay in compliance with secure scheduling if
Strategic Planning: Start with the End in Mind
by Anthony Anton, President & CEO Your business needs your strategic thought now more than ever. In May, I started encouraging members to move from being the firefighter of your
Third Party Delivery: What You Need to Know
By Andy Cook & Paul Schlienz If you’re in the hospitality business, chances are that third-party delivery services are very much on your mind. And they should be. You’ve
Ask the Expert: Freshen Your Technology to Gain Competitive Advantage
By Rick Braa, CHAE Q: The technology world is moving quickly. I’m fearful we will be irrelevant in the future. What are some of the pieces of tech I
Technology Forward: McDonald’s embrace of new tech keeps up with the changing times
By Lisa Leinberger McDonald’s has been changing the very nature of quick-service since it got its start in 1948. In its earliest days, the company streamlined and revolutionized cooking
Tech-savvy guests seek online information, ordering options
Smart operators can leverage technology to attract guests About six in 10 consumers say they’re likely to choose one restaurant over another based on whether they can look at menus
What Will New Technologies Bring to Hospitality?
Computer technology giant Oracle has been looking into consumer attitudes toward new technologies and recently announced the findings of two hospitality research initiatives: Oracle Hotel 2025 and Oracle Restaurant 2025.