Labor shortage: Weather the storm through trust and culture

Labor shortage: Weather the storm through trust and culture https://wahospitality.org/wp-content/uploads/2018/09/shutterstock_387274954.jpg

By Anthony Anton, president and CEO, Washington Hospitality Association

 

I turn 50 this month and have spent almost my entire professional life doing my best to serve an industry that supported my family from the moment each of my four grandparents stepped onto Ellis Island.

Along the way, I have gotten to know more than 1,000 operators and I have learned far more from you than I could possibly hope to pass on. Sometimes the weight of a repeated observation rises to the point of a conclusive truth and I feel compelled to pass it on.

When bad weather hits, the businesses that are doomed are the ones who spend most of their time blaming their struggles on the sky.

But the businesses that survive acknowledge the storm and spend their time instead strategically investing in waterproof gear and rain boots to weather the storm.

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