Eye on Hospitality: Embracing Diversity is Good for Your Business

Eye on Hospitality: Embracing Diversity is Good for Your Business https://wahospitality.org/wp-content/uploads/2019/03/diversity_AND_Inclusion.jpg

By Paul Schlienz

 

Experts in hospitality say diversity and inclusion help your business’ bottom line when you work both into your daily operations.

“Our workforce and our guests are multicultural,” said Gerry Fernandez, president and founder of the Multicultural Foodservice & Hospitality Alliance, a Rhode Island-based organization, that promotes diversity in the hospitality industry by helping operators develop their own diversity outreach.

The industry is as multicultural as it is because it is a relatively easy pathway into the economy with no need for degrees or certifications to get a foot in the door, said Taylor Hoang, executive director of Seattle’s Ethnic Business Coalition and a restaurateur who has received the National Restaurant Association Education Foundation’s Faces of Diversity American Dream Award in 2016.

“The food industry is the low-barrier entry that many cultural groups and immigrants use to establish themselves in the United States,” Hoang said. “It is an industry that is able to open doors for anybody.”

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