Tag "Eye on Hospitality"
Weekly Update: Convention keynote speaker will discuss diversity, equity and inclusion
Hospitality Convention keynote speaker will discuss diversity, equity and inclusion The Washington Hospitality Convention team is pleased to announce Marilyn Strickland will join the event as the keynote speaker. Strickland
Eye on Hospitality: Training – Key to quality, employee loyalty and retention
By Paul Schlienz You can’t have hospitality without customer service, and you can’t have customer service without training. “Our customers expect us to be top notch,” said Jerry Lynch,
Weekly Update: WIN! Governor signs bill to protect hospitality employees, requires panic buttons
WIN! Governor signs bill to protect hospitality employees, requires panic buttons On Monday Gov. Jay Inslee signed Engrossed Substitute Senate Bill 5258, preventing the sexual harassment and sexual assault of
Eye on Hospitality: How to find a vendor that fits your needs
By Paul Schlienz Choosing a vendor shouldn’t be rocket science, but you do need to take care and find a provider who fulfills your needs. “One of the most
Weekly Update: Reminder! Paid Family and Medical Leave reporting deadline moved to July 31
Reminder! Paid Family and Medical Leave reporting deadline moved to July 31 The Employment Security Department has delayed the Paid Family and Medical Leave Q1 reporting deadline from April 30
Eye on Hospitality: Making great customer service a reality
By Paul Schlienz You can’t have hospitality without customer service. Keeping the customer satisfied is much on the mind of every successful restaurateur or hotelier. “When I went through
Eye on Hospitality: How to Work Sustainability into Operations
By Paul Schlienz Increasingly, the hospitality industry is embracing green initiatives. More and more hotel and restaurant operators are seeing the value of waste reduction, energy conservation and other measures
Eye on Hospitality: Embracing Diversity is Good for Your Business
By Paul Schlienz Experts in hospitality say diversity and inclusion help your business’ bottom line when you work both into your daily operations. “Our workforce and our guests are
Weekly Update: Paid Leave Legislation
Paid Leave Legislation: Video Update After many months of thoughtful strategic planning by Democrats, Republicans, businesses and labor, we believe the Legislature will act on paid family leave before the
Weekly Update: Spokane Hospitality Summit Coming on May 22
Spokane Hospitality Summit Coming on May 22 – Don’t Miss It! The Washington Hospitality Summit presented by Food Services of America is coming soon to Spokane on May 22. Don’t
Weekly Update: Menu-Labeling Deadline, May 5
Menu-Labeling Deadline, May 5: Know the Rules Starting on May 5, restaurants with 20 or more locations will be required to comply with menu-labeling rules under the Affordable Care Act.
Eye on Hospitality: Seattle Hospitality Summit a Big Success
Last Tuesday was a red-letter day for Washington’s hospitality industry.
Eye on Hospitality: Debit Card Swipe-Fee Protections at Risk
The hospitality industry’s hard fought debit card swipe-fee protections are in serious jeopardy due to legislation in the U.S. House of Representatives.
Weekly Update: 2017 HERO Manual Now Available
2017 HERO Manual Now Available We’ve made extensive updates to the HERO Manual – everything from completely new sections to revisions of old sections to reflect changes in law and
Eye on Hospitality: Hotels Scramble to Attract Millennial Guests
Millennials are the hospitality industry’s top marketing demographic. Everyone wants their business, and nowhere is this more obvious than in hotels.