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Operations Questions and Answers with the Washington Hospitality Association Advisory Network

We asked three of our advisory network members a few questions about operations. Here’s what they had to say.   Richard Finafrock, CPA, Peterson Sullivan LLP Q: How do you

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From The CEO: Do What You Love And Can Be The Best At

By Anthony Anton, president and CEO of the Washington Hospitality Association  A few years ago at an industry social gathering, a local operator told me a customer had trashed his

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From the CEO: Your Brand and Your Mission

By Anthony Anton, president & CEO of the Washington Hospitality Association About 10 years ago, I found myself at a legislative reception in a bustling catering hall. I got introduced

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Our Story: How Washington Hospitality Association Launched its Brand

By Lisa Leinberger and Jillian Henze, Washington Hospitality Association   Whether you are a new business owner or are revamping your old business, a brand is an important tool that

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What’s at Stake in Your Brand

By Pia Larson, Fingerprint Marketing   If you sneeze or have a runny nose, what do you ask for? A Kleenex, of course. Seldom do you ask for the generic

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Getting Serious About Workplace Safety

By Paul Schlienz   Unfortunately, accidents happen and when they occur in the workplace they can have long-lasting repercussions for the employer as well as the employee. Washington Hospitality Association

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From the CEO: A Lesson to Remember

By Anthony Anton, president and CEO of the Washington Hospitality Association My father, Basil Anton, wasn’t the only one in my family who owned restaurants. In fact, many of my

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Start Saving with Safety Today

By Anthony Anton, Washington Hospitality Association President & CEO   What would you do to save $15,000 today? Your brain may immediately jump to renegotiating costs with your suppliers, but

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Safety Pays Off in Unexpected Ways

In today’s tight job market, increasing workplace safety should be one of your talent retention strategies. Our partners at ERNwest offer tips on how to reduce the risks of common

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Ask the Expert: Strategic Planning to Win

By Rick Braa, CHAE   Q: The business landscape is changing rapidly and I’m struggling to keep up. I have a little time to figure out how to move forward

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You Can Automate That: Using HR technology to work smarter, not harder

By Morgan Huether, Andy Cook and Alina Day   Scheduling — HotSchedules A technology solution can streamline scheduling, shift swapping and help you stay in compliance with secure scheduling if

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Third Party Delivery: What You Need to Know

By Andy Cook & Paul Schlienz   If you’re in the hospitality business, chances are that third-party delivery services are very much on your mind. And they should be. You’ve

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Ask the Expert: Freshen Your Technology to Gain Competitive Advantage

By Rick Braa, CHAE   Q: The technology world is moving quickly. I’m fearful we will be irrelevant in the future. What are some of the pieces of tech I

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Tech-savvy guests seek online information, ordering options

Smart operators can leverage technology to attract guests About six in 10 consumers say they’re likely to choose one restaurant over another based on whether they can look at menus

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What Will New Technologies Bring to Hospitality?

Computer technology giant Oracle has been looking into consumer attitudes toward new technologies and recently announced the findings of two hospitality research initiatives: Oracle Hotel 2025 and Oracle Restaurant 2025.