Soft Skills Toolkit

Different generations have different means of interacting in the workplace. Many members are noticing that some entry-level employees may benefit from additional training in basic workplace skills and customer service fundamentals like using a mop or active listening. These resources can help your employees find new ways to learn those soft skills. 

To unlock this members-only toolkit…

Contact a territory manager today to learn more about the many benefits of membership with the Washington Hospitality Association.

Already a member? Click here to log in and unlock access to all our toolkits and other members-only resources.

What’s a toolkit? Whether you’re new to the business or a seasoned veteran, our in-depth explainers offer actionable insights into topics ranging from navigating Washington’s complex regulations to boosting your profitability.

More Toolkits

Seattle Employee Requirements Toolkit

Seattle Employee Requirements Toolkit

The Seattle Employee Requirements toolkit is your essential guide to navigating local labor laws, including commuter benefits, paid sick and safe time, minimum wage, secure scheduling, hotel employee protections and independent contractor protections.

Cybersecurity toolkit

Cybersecurity toolkit

Cybersecurity is increasingly vital for businesses and individuals, earning the top spot-on a global business risk barometer and in operators’ minds.

Alcohol to go toolkit

Alcohol to go toolkit

The rules for alcohol to-go have changed—don’t get left behind! This toolkit provides comprehensive guidance on the state’s alcohol-to-go laws, including changes that were made after the pandemic.