Soft Skills Toolkit

Different generations have different means of interacting in the workplace. Many members are noticing that some entry-level employees may benefit from additional training in basic workplace skills and customer service fundamentals like using a mop or active listening. These resources can help your employees find new ways to learn those soft skills. 

To unlock this members-only toolkit…

Contact a territory manager today to learn more about the many benefits of membership with the Washington Hospitality Association.

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What’s a toolkit? Whether you’re new to the business or a seasoned veteran, our in-depth explainers offer actionable insights into topics ranging from navigating Washington’s complex regulations to boosting your profitability.

More Toolkits

Paid Family & Medical Leave and WA Cares

Paid Family & Medical Leave and WA Cares

Paid Family and Medical Leave (PFML) is a policy that provides employees with compensated time off to care for their own serious health conditions, bond with a new child or support a family member with a medical need. This program aims to balance workplace responsibilities with personal and family health needs.

Wages & Salaries Toolkit

Wages & Salaries Toolkit

This year saw several changes to wage and salary regulations in Washington state. The new minimum wage in 2026 will be $17.13 for most of the state, and overtime thresholds have been updated. In addition, local minimum wages are becoming more common — and more complex — across the state.