Soft Skills Toolkit
Last updated
Different generations have different means of interacting in the workplace. Many members are noticing that some entry-level employees may benefit from additional training in basic workplace skills and customer service fundamentals like using a mop or active listening. These resources can help your employees find new ways to learn those soft skills.
To unlock this members-only toolkit…
Contact a territory manager today to learn more about the many benefits of membership with the Washington Hospitality Association.
Already a member? Click here to log in and unlock access to all our toolkits and other members-only resources.
What’s a toolkit? Whether you’re new to the business or a seasoned veteran, our in-depth explainers offer actionable insights into topics ranging from navigating Washington’s complex regulations to boosting your profitability.
More Toolkits
Paid Family & Medical Leave and WA Cares
Paid Family and Medical Leave (PFML) is a policy that provides employees with compensated time off to care for their own serious health conditions, bond with a new child or support a family member with a medical need. This program aims to balance workplace responsibilities with personal and family health needs.
Wages & Salaries Toolkit
This year saw several changes to wage and salary regulations in Washington state. The new minimum wage in 2026 will be $17.13 for most of the state, and overtime thresholds have been updated. In addition, local minimum wages are becoming more common — and more complex — across the state.
Scam prevention toolkit
This toolkit is designed to help you protect your business against a variety of scams.



