How Hotels Need to Balance the Amenities We Want Versus Those We Actually Use
Our anticipated use of certain hotel amenities is often greater than our actual use, according to the findings of a new study from the Cornell University School of Hotel Administration’s Center for Hospitality Research. More often than not, researchers found, guests expect to use certain amenities such as an alarm clock, spa, and in-room dining than they actually do use them. (Skift)
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