Certifications
Certifications last five years and must be re-certified. Learn more about recertification here.
Line Level
$Non-member pricing/$member pricing*
*For member pricing or purchasing more than 10 trainings, contact us.
Certified Breakfast Attendant
- Properly handle food from receiving to service.
- Interact with guests and handle complaints and requests.
- Cross contamination, foodborne illness, and food allergens.
- Set up side stations, display breakfast items, and maintain tables.
$60/$51
Certified Front Desk Representative
- Equipment and systems used by front desk staff.
- Importance of key control.
- Steps and tasks involved in pre-arrival, check in, and departure.
- Effective sales and upselling techniques used by the front desk.
$60/$51
Certified Guestroom Attendant
- Common room status codes.
- How to use cleaning supplies and chemicals correctly and safely.
- Safety and security issues for housekeepers.
- Ways to organize carts and work areas for maximum efficiency.
$60/$51
Certified Kitchen Cook
- Using basic kitchen tools and equipment, including knives.
- Converting standard recipes based on portion size and number of portions.
- Handling special guest situations, including substitutions.
- Basic kitchen safety and sanitation guidelines.
$60/$51
Certified Maintenance Employee
- The importance of OSHA regulations and person protective equipment.
- The benefits of green initiatives for a property.
- The role of maintenance workers in property safety and security.
- Common tools and how to prepare, inventory, and maintain them.
$60/$51
Certified Restaurant Server
- Greet and seat guests and anticipate guest needs.
- Serve beverages, serve the meal, and check back to the table.
- Basic kitchen safety and sanitation guidelines.
- Present guest checks and settle bills.
$60/$51
Certified Lodging Security Officer
This certification provides general safety and security techniques as well as hospitality-specific information that security officers and other employees need to provide effective security at lodging properties.
$120/$102
Managerial & Supervisor
$Non-member pricing/$member pricing*
*For member pricing or purchasing more than 10 trainings, contact us.
Certified Hospitality Department Trainer
No prerequsites or proctor required.
$149.95/$127.46
Certified Hospitality Revenue Manager
Prerequisites: Six months of experience. Manage and supervise reservations. Fifty percent or more of duties and responsibilities involve property-level or corporate-level revenue management (yield management) involving the use of PMS, reservation and/or revenue management systems to forecast and implement optimal strategies; including forecasting room revenue and occupancy, analyzing inventories; manage input of data and report generation; manage room block activity; daily room inventory management.
$375/$318.75
Certified Hospitality Sales Professional
Prerequisites: Six months of experience. Qualifying position involves 50% or more responsibilities in all areas of hospitality sales. Titles include banquet/catering manager, director of sales, sales manager, sales coordinator and sales representative.
$375/$318.75
Certified Hospitality Supervisor
Prerequisites: Three months of experience. Qualifying supervisor positions include a person who supervises two or more individuals; has job duties that are at least 20 percent supervisory in nature and which include such tasks as scheduling, training, interviewing, discipline, inspecting and conducting performance reviews; makes decisions and judgment calls while performing daily duties; and has input on hiring and firing decisions within a department.
$100/$85
Certified Lodging Security Supervisor
Prerequisites: Three months in position. Qualifying supervisor positions include a person who supervises two or more individuals; has job duties that are at least 20 percent supervisory in nature and which include such tasks as scheduling, training, interviewing, discipline, inspecting and conducting performance reviews; makes decisions and judgment calls while performing daily duties; and has input on hiring and firing decisions within the security/risk management/loss prevention department.
$300/$255
Department Head
$Non-member pricing/$member pricing*
*For member pricing or purchasing more than 10 trainings, contact us.
Certified Food and Beverage Executive
Prerequisites: One year department head experience. Qualifying positions include executive-level or management-level in food and beverage or culinary operations.
$500/$425
Certified Hospitality Facilities Executive
Prerequisites: One year department head experience. Qualifying positions include executive-level or management-level in engineering/facilities operations at a lodging hospitality company.
$500/$425
Certified Hospitality Housekeeping Executive
Prerequisites: One year department head experience. Qualifying positions include executive-level or management-level in housekeeping operations at a lodging hospitality company.
$500/$425
Certified Hospitality Trainer
Prerequisites: One year department head experience. Qualifying positions include property-level training director, corporate level training executive, or department head at a hospitality company.
$500/$425
Certified Lodging Security Director
Prerequisites: One year of experience. Currently employed as a security director at property level or as a corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate responsibility for security or risk management issues.
$500/$425
Certified Rooms Division Executive
Prerequisites: One year of experience. Qualifying positions include executive-level or management-level in rooms division operations at a lodging hospitality company.
$500/$425
Executive
$Non-member pricing/$member pricing*
*For member pricing or purchasing more than 10 trainings, contact us.
Certified Hotel Administrator
Prerequisites: Two years of experience. General Manager, owner/operator in a lodging hospitality company, or corporate executive at a lodging hospitality company responsible for the operation of two or more properties OR Assistant general manager or director of operations/rooms division (after successfully completing the Certified Rooms Division Executive).
$700/$595
Certified Lodging Owner
Prerequisites: You can earn the CLO designation if you are the owner of at least one hotel/lodging property. You must provide non-proprietary documentation that shows you are the owner of at least one property.
$550/$467.50
Specialty
$Non-member pricing/$member pricing*
*For member pricing or purchasing more than 10 trainings, contact us.
Certified Hospitality Educator
This program is the only professional development opportunity designed for post-secondary hospitality educators around the world. It enables you to strengthen your students’ critical thinking and motivation to learn, and receive recognition for your teaching abilities from students, colleagues, and the industry.
$650
Certification in Hotel Industry Analytics
Geared to revenue managers, GM’s, corporate staff and research professionals but requirement only calls for candidate to be employed in hospitality industry.
$300/$255
Contact
Shelby Pemberton
Training Solutions Manager