As we begin hiring for our busier season, we are re-examining our training practices. In the past, it seems like we were constantly chasing our tails as business rapidly improves. I’d like this year to be better than years past. What needs to change to improve performance?
Policies have consequences. In the case of President Barack Obama’s June 29 proposal for new overtime rules, the impact on restaurants could be enormous.
Accommodating customers with food allergies is no small task. More than 250 food allergens have been identified, and 15 million Americans diagnosed with food allergies look to dine where they feel safe.
Friday’s Supreme Court decision upholding a major element of the Affordable Care Act ensures that the ACA remains the law of the land — but it doesn’t take away from the need for Congress to make reasonable, common-sense changes to the law, the National Restaurant Association said.
Hospitality is front and center in the restaurant industry – or at least it should be.
Hospitality is the guiding force of the front-of-house. Whether it’s the hosts, servers, bartenders and/or bussers you see bustling about a full-service restaurant or the person at the counter and those keeping the dining area clean in quick service, these are the people responsible for projecting the value hospitality adds to the experience of the restaurant guest. Right?