By Paul Schlienz Kennewick’s Clover Island Inn is both a draw for tourists and an asset for its community. “We’re totally locally owned,” said Mark Blotz, the hotel’s general manager since 2004. “We have 150 guest rooms and a...
By Paul Schlienz Located in southeastern Washington’s Walla Walla Valley, L’Ecole No. 41 is a third-generation family-owned artisan winery started in 1983. Since then, the accolades have poured in, and the winery is a national and international destination for wine...
By Lisa Leinberger and Jillian Henze, Washington Hospitality Association Whether you are a new business owner or are revamping your old business, a brand is an important tool that lets your customers know what your business is all about and sets it apart from the...
By Rick Braa, CHAE Q: The business landscape is changing rapidly and I’m struggling to keep up. I have a little time to figure out how to move forward but eventually we’ll be in jeopardy of having to make some difficult choices. A: Years pass faster than anticipated....
by Anthony Anton, President & CEO Your business needs your strategic thought now more than ever. In May, I started encouraging members to move from being the firefighter of your business to being the fire chief of your business. Firefighters don’t prevent fires...
By Lisa Leinberger McDonald’s has been changing the very nature of quick-service since it got its start in 1948. In its earliest days, the company streamlined and revolutionized cooking hamburgers using an assembly line, so customers received hot food quickly....
