Annual Buyers Guide 2022
Annual Buyers Guide 2022. This Buyer’s Guide is a helpful resource for members looking for potential products and services for their businesses.
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Category: Magazine
From the Buyer’s Guide: How the industry is changing what it means to be hospitable
By Alec Northrup The pandemic needs no introduction. It is no secret that coronavirus has...
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From the Buyer’s Guide: Your communications team offers many ways to access vital news and information
By Lisa Leinberger Over this past year, getting our members the latest in state...
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From the Buyer’s Guide: Your ultimate resource
By Anthony Anton I’m really proud of how far we have come. The year 2020 happened and it was...
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Four steps to treating every customer like a million-dollar customer
Any customer can enter your business and end their visit anywhere from no sale to ordering one of everything or booking your plushest room. In this hyper-connected day and age, even a customer who leaves without purchasing anything could bring a big sale customer in the door.
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Members are putting customers first
Customer service is a universal language. Here at the Washington Hospitality Association, we know quite a few operators in Washington state who exemplify a culture of putting customers first.
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Lex on Tech: Hospitality businesses are investing in tech to increase customer engagement
Most hospitality business owners believe the proper use of technology in their operations is a competitive advantage, and many plan to increase their technology investments this coming year.
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MAKING GREAT Customer Service A REALITY
Customer service lies at the very heart of the hospitality industry, and making it as superb as possible is much on the mind of every successful restaurateur or hotelier. Hospitality, after all, is about being hospitable and giving your guests such a great experience that they’ll want to come back again and again and again.
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Focus energy on the guest experience for explosive growth
Q: Our sales growth has been driven by check average over the years. We can’t keep raising prices endlessly. Where else should we focus to experience real growth?
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How to Recruit in a Tight Job Market
A Conversation with Patrick Yearout, Director of Innovation at Ivar’s and Kidd Valley Restaurants...
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From the CEO: We’re in This Together
By Anthony Anton, president and CEO I was at a cocktail party over the holidays when I met a...
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Operations Questions and Answers with the Washington Hospitality Association Advisory Network
We asked three of our advisory network members a few questions about operations. Here’s what they...
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Upcoming Events
Nov
5
Tue
10:00 pm
Live webinar! Increasing guest c...
Live webinar! Increasing guest c...
Nov 5 @ 10:00 pm – 11:00 pm
Join Rick Braa, Arnold Shain and Washington Hospitality Association President & CEO Anthony Anton for this webinar on increasing traffic to your establishment. Wages are going up around the state. The most effective way to[...]
Nov
7
Thu
all-day
ServSafe Manager class
@ WSU Everett Campus
ServSafe Manager class
@ WSU Everett Campus
Nov 7 all-day
A Certified Food Protection Manager (CFPM) must be certified through an American National Standards Institute (ANSI) accredited program. ServSafe Manager is an ANSI-certified program with a proctored exam. It is listed by the ANSI National[...]
all-day
Washington Hospitality Conference
@ Hilton Motif
Washington Hospitality Conference
@ Hilton Motif
Nov 7 all-day
Join us on Nov. 7 at the Hilton Motif in Seattle as we celebrate the hospitality industry! The Washington Hospitality Association and the School of Hospitality Business Management at WSU are pleased to bring you[...]
Nov
8
Fri
9:30 am
ServSafe Manager classes
@ URM
ServSafe Manager classes
@ URM
Nov 8 @ 9:30 am – 3:30 pm
A Certified Food Protection Manager (CFPM) must be certified through an American National Standards Institute (ANSI) accredited program. ServSafe Manager is an ANSI-certified program with a proctored exam. It is listed by the ANSI National[...]
Nov
18
Mon
all-day
ServSafe Manager class
@ Harbor Foodservice
ServSafe Manager class
@ Harbor Foodservice
Nov 18 all-day
A Certified Food Protection Manager (CFPM) must be certified through an American National Standards Institute (ANSI) accredited program. ServSafe Manager is an ANSI-certified program with a proctored exam. It is listed by the ANSI National[...]
Nov
20
Wed
10:00 am
Live webinar! Crisis Communicati...
Live webinar! Crisis Communicati...
Nov 20 @ 10:00 am – 11:00 am
Preparing for a crisis is an option and a necessity in today’s world. Your response to the chaotic emergence of a crisis determines whether you control the situation or let it escalate. Seattle public relations[...]
Dec
2
Mon
all-day
ServSafe Manager class
@ WSU Everett Campus
ServSafe Manager class
@ WSU Everett Campus
Dec 2 all-day
A Certified Food Protection Manager (CFPM) must be certified through an American National Standards Institute (ANSI) accredited program. ServSafe Manager is an ANSI-certified program with a proctored exam. It is listed by the ANSI National[...]
Jan
20
Mon
all-day
SERVSAFE MANAGER CLASS
@ Harbor Foodservice
SERVSAFE MANAGER CLASS
@ Harbor Foodservice
Jan 20 all-day
A Certified Food Protection Manager (CFPM) must be certified through an American National Standards Institute (ANSI) accredited program. ServSafe Manager is an ANSI-certified program with a proctored exam. It is listed by the ANSI National[...]
Jan
27
Mon
all-day
ServSafe Manager class
@ Harbor Foodservice
ServSafe Manager class
@ Harbor Foodservice
Jan 27 all-day
A Certified Food Protection Manager (CFPM) must be certified through an American National Standards Institute (ANSI) accredited program. ServSafe Manager is an ANSI-certified program with a proctored exam. It is listed by the ANSI National[...]
