Category: Magazine

Any customer can enter your business and end their visit anywhere from no sale to ordering one of everything or booking your plushest room. In this hyper-connected day and age, even a customer who leaves without purchasing anything could bring a big sale customer in the door.

Customer service is a universal language. Here at the Washington Hospitality Association, we know quite a few operators in Washington state who exemplify a culture of putting customers first.

Most hospitality business owners believe the proper use of technology in their operations is a competitive advantage, and many plan to increase their technology investments this coming year.

Customer service lies at the very heart of the hospitality industry, and making it as superb as possible is much on the mind of every successful restaurateur or hotelier. Hospitality, after all, is about being hospitable and giving your guests such a great experience that they’ll want to come back again and again and again.

Q: Our sales growth has been driven by check average over the years. We can’t keep raising prices endlessly. Where else should we focus to experience real growth?