The Americans with Disabilities Act: What you need to know

Accessibility is an important part of welcoming and serving every guest. Understanding ADA requirements can help you remove barriers and create a more accessible experience at your hospitality business.

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What’s a toolkit? Whether you’re new to the business or a seasoned veteran, our in-depth explainers offer actionable insights into topics ranging from navigating Washington’s complex regulations to boosting your profitability.

More Toolkits

AI for Hospitality

AI for Hospitality

This toolkit is designed to be a starting point for busy hospitality owners and operators who want to learn more about AI but not exactly sure where to start.

Public Safety Toolkit

Public Safety Toolkit

In the last several years, we’ve been hearing from members that public safety is an issue that is on the rise. There have been increased incidents of vandalism, workplace violence and vagrancy.

Isolated workers and the law: How to stay in compliance – Toolkit

Isolated workers and the law: How to stay in compliance – Toolkit

Employees who work in isolation—such as housekeeping staff, maintenance workers and overnight security personnel—face unique safety risks, including harassment, medical emergencies and workplace accidents. Ensuring their well-being requires a combination of proactive measures, including panic buttons, regular check-ins and comprehensive safety training