The restaurant industry is facing one of its most complex and challenging periods in recent history. While sales may appear strong on the surface, rising costs, shifting consumer behavior, and evolving workforce dynamics are reshaping the foundation of hospitality.

This webinar, led by Washington Hospitality Association President & CEO Anthony Anton, offers a candid, data-driven look at what’s really happening behind the numbers—and what operators must do to adapt.

From the breakdown of traditional business models to the rise of AI-powered tools and changing guest expectations, this session will explore the forces redefining restaurant operations today.

Attendees will gain practical insights into emerging service models, workforce trends, and how generational shifts are influencing everything from ordering preferences to alcohol consumption. Most importantly, this webinar emphasizes actionable strategies to help operators make confident decisions in an uncertain environment, while leveraging the industry’s greatest strength—community.

Key Takeaways:

• Rethink Your Service Model: The traditional approach no longer works—operators must intentionally design service experiences that align with today’s customer preferences.
• Leverage AI for Efficiency: Practical, accessible AI tools can reduce costs, save time, and provide insights that improve operations and profitability.
• Adapt to Generational Shifts: Success depends on meeting evolving customer expectations around convenience, technology, and dining habits—not resisting them.

Note: This webinar is open to members and non-members.