Employment

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General Information

Job Title: Manager of CRM & Data Solutions

Location: 510 Plum Street SE, Olympia, WA 98501-1587, United States

Base Pay: $83,035 – $114,032 / Year

Employee Type: Regular Full Time

 

Position Summary

The Manager of CRM & Data Solutions plays a critical role in advancing the Association’s data infrastructure through strategic planning and collaboration with internal departments and external vendors, as well as overseeing the Association’s CRM platform and related data processes. This position provides data consultation and solutions to senior leadership and executives, ensures data integrity and security, accurate reporting, and effective use of CRM tools to support organizational goals.

 

Essential duties and responsibilities that include but are not limited to:

Primary

• Manage and optimize all aspects of the Association’s CRM system, including utilities, modules, and workflows.
• Develop and execute a CRM modernization and data visualization roadmap aligned with long-term organizational goals and department strategic priorities.
• Provide expert consultation and solutions to senior leadership and executive team regarding organizational data and security.
• Oversee data resources to include industry list purchase/ alternative source management, maintenance to include list scrubbing pre-/post- imports, and audits to ensure accuracy and integrity in the CRM.
• Develop and maintain Power BI dashboards based on CRM data for actionable insights including KPI dashboards, along with other reporting systems, i.e., crystal reports.
• Lead integration of CRM with other internal systems, including upgrades or new functionality recommendations, to support operational efficiency and strategic goals.
• Manage and develop relationships with current and future CRM partner(s).
• Develop and maintain SOPs for CRM and data processes.
• Provide staff training on CRM best practices and new functionalities.

Department and Other Support

• Collaborate with internal teams to ensure data supports organizational objectives.
• Participate in team meetings and cross-department initiatives.
• Maintain documentation for data governance and reporting standards.
• Working with third party vendors to support CRM and integration efforts.

 

Skills and Requirements

Technical Qualifications

• Proven proficiency in CRM system and data management (Sales Logix/Infor, Salesforce, or similar).
• Proven data visualization and reporting tools.
• Power BI skills, required
• Crystal Reports experience preferred.
• SOP writing and process documentation skills.
• SQL Manager experience, preferred
• Microsoft product proficiency (Word, Excel, Outlook and Sharepoint).

General

• Strong strategy development and implementation ability.
• Proactive and solution oriented.
• Ability to provide expert advice and consultation to senior leaders and executives.
• Detail-oriented, organized, and efficient.
• Strong communication skills (written and oral) to translate technical concepts for diverse audiences.
• Ability to multi-task, meet deadlines, and work independently or as part of a team.
• Demonstrates strong judgment and problem-solving skills.
• Commitment to quality and confidentiality.
• Growth mindset, collaborative spirit, and ability to lead change.

Position Requirements

• Bachelor’s degree in Data or Information Systems, or related field preferred (experience may substitute).
• 3–5 years of experience in CRM management and database administration.
• Proven track record of professional excellence.
• Experience leading small teams or cross-functional projects.

 

Physical/Mental Environment

• In-person office attendance required. Remote work option potential is dependent on department needs.
• Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state and local standards.
• Regularly required to stand, walk and sit; use hands to handle objects and feel controls; reach; climb stairs; stoop; crouch; talk; listen; and vision capabilities that enable reading and viewing a computer screen.  Ability to lift up to 20 lbs.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

 

This is a summary of the essential job functions and level of work performance for this position.  This is not a complete list of all job duties and management reserves the right to modify, add or remove duties as business needs require and shall not be construed as a promise or contract of employment or of any specific duties.

 

Compensation

The starting range for this position is $83,035 to $93,367 annually, depending on experience. (Range for the position depending on qualifications and experience factors is $83,035 to $114,032 annually.)

 

Outstanding benefits include:

• Medical, dental, and vision plans
• Term life and long-term disability insurance
• 401k retirement plan
• Up to 120 hours of paid time off accrued per year
• 14 paid holidays
• Paid sick leave in accordance with WA state law

 

Washington Hospitality Association is committed to the success of the industry. Our core values include:

• Passion to Serve
• Accountability to Each Other and to Our Members
• Healthy and Constructive Conflict
• Desire for Greatness
• Attention to Results
• Commitment to Excellence
• Trust in Our Team

 

Washington Hospitality Association is an equal opportunity employer.

Click here to apply.

Click here to apply.

General Information

Job Title: Accounts Receivable Specialist

Location: 300 Deschutes Way, Ste 200, Olympia WA 98501, United States

Base Pay: $23.20 – $28.55 / Hour

Employee Type: Regular Full Time

 

Position Summary

 The Accounts Receivable Specialist is an engaged and active contributor to the accounting team who supports accurate billing, payment processing, and regulatory reporting. This role operates in a dynamic environment and requires strong attention to detail, the ability to manage shifting priorities, and a willingness to take ownership of assigned responsibilities. In addition to routine accounts receivable activities, this role assists with volunteer committee management, as well as compliance and reporting for Association Political Action Committees.

The ideal candidate enjoys working with numbers, values accountability, and takes pride in delivering accurate, timely, and compliant financial work while contributing positively to the team’s success.

 

Key Responsibilities

• Responsible for timely and accurate billing for the Association and its related affiliates.
• Responsible for timely and accurate postings of all payments for the Association and its related affiliates.
• Perform routine account reconciliations and identifying and resolving billing or payment discrepancies.
• Maintain accurate, well-organized billing and payment documentation.
• Perform month end processes including AR aging review and maintenance, as well as intercompany reconciliations.
• Follow internal accounting controls, policies, and documentation standards.
• Assist with financial audits and reviews as needed.
• Manage two volunteer committees – maintain committee participant records, planning and executing quarterly meetings (primarily virtual), and preparation of meeting materials including agendas and meeting minutes.
• Responsible for receiving, tracking, and reporting Political Action Committee (PAC) contributions in compliance with Washington State and City of Seattle campaign finance regulations.

    

Department and Other Support:

• Develop, maintain, and update standard operating procedures (SOPs) for the position; cross train- with team members as needed to ensure continuity of operations.
• Actively participate in team meetings, department initiatives, and organization-wide- activities.
• Collaborate with other Association teams to support shared goals and operational needs.
• Maintain an organized, up-to-date Outlook calendar and deliver professional, timely, and courteous communication across all Association channels.

 

This is a summary of the essential job functions and level of work performance for this position. This is not a complete list of all job duties and management reserves the right to modify, add or remove duties as business needs require and shall not be construed as a promise or contract of employment or of any specific duties.

 

Skills and Requirements:

• Excellent written and verbal communication skills.
• Ability to write reports and business correspondence.
• Independently manages tasks, prioritizes work, and follows through to completion.
• Ability to work effectively in a dynamic environment, manage multiple priorities, and meet deadlines.
• Strong interpersonal skills, able to communicate effectively with individuals and groups.
• Builds positive working relationships across teams and with diverse management styles.
• Strong analytical and problem-solving skills to identify issues and recommend resolutions.
• Self-driven, detail oriented, organized, and efficient.
•  Demonstrates strong follow through and a results focused mindset.
•  Displays a consistent commitment to quality and accuracy.
•  Demonstrates the Association’s core values at all times.
•  Maintains confidentiality and exercises discretion when required.

 

Technical Qualifications 

• Intermediate proficiency in Microsoft Office, including Word, Outlook, and Excel.
• Intermediate Excel skills, including pivot tables and advanced formulas.
• Strong data entry accuracy.
• Ability to work with standard office technology, including laptops, smartphones, and tablets.

 

Minimum Requirements and Experience

• High school diploma or GED required.
• Preferred experience working in bookkeeping/accounting or coursework in accounting.
• Experience in Sage 100 or other accounting system preferred.

Compensation

• The starting range for this position is $23.20 to $25.88 per hour, depending on experience. (Range for the position depending on qualifications and experience factors is $23.20 to 28.55 per hour)

 

Outstanding benefits include:

• Medical, dental, and vision plans
• Term life and long-term disability insurance
• 401k retirement plan
• Up to 120 hours of paid time off accrued per year
• 14 paid holidays
• Paid sick leave in accordance with WA state law

 

Washington Hospitality Association is committed to the success of the industry. Our core values include:

• Passion to Serve
• Accountability to Each Other and to Our Members
• Healthy and Constructive Conflict
• Desire for Greatness
• Attention to Results
• Commitment to Excellence
• Trust in Our Team

 

Washington Hospitality Association is an equal opportunity employer.

Click here to apply.