Young businessman sitting at job interview

The workforce shortage is poised to be one of the biggest challenges for the hospitality industry in the next five years. 

This toolkit is designed to give you ideas that could help bring employees back to the hospitality industry. We’ll keep adding resources as we go along, so check back often. 

News articles

NEW! AHLA Diversity & Inclusion report

The AHLA Foundation made a five-year, $5 million pledge to help this industry progress diversity at all levels. Over the last few months, the AHLA has worked with BW Research to survey AHLA members representing over 250,000 employees across 1,800 locations. Please see the full report and the related infographic.

NEW! From Fisher Phillips: 5 key 2022 updates to form I-9 compliance as employers head into 2023

When it comes to the field of workplace immigration documentation, an area that has seen dramatic developments over the past 12 months, it is likely to see a further significant evolution in the year ahead. Here are the top five I-9 and E-Verify updates from the past year that employers should know about as we move forward into the new year, and a glimpse into what you can expect in 2023.

NEW! Fisher Phillips Webinar – Engagement, excitement and inclusion: How to re-invigorate your hospitality workforce coming Dec. 14

Join Fisher Phillips partners Courtney Leyes, Emily Litzinger, and Melanie Webber for a lively webinar during which they will discuss how to build a sustainable employee relations infrastructure that instills lasting loyalty, trust, and value in direct working relationships. Register here.

[Replay] All Things HR: How to recruit & retain great employees 

Suzan Sturholm, president of All Things HR, presents this webinar that discusses why it is so hard to find employees right now, ideas to keep your top performers satisfied and tips for recruiting new employees. You can find the video here, the podcast here and Sturholm’s presentation slides here. If you would rather read about this webinar, you can find Sturholm’s reasons for the employee shortage here and her suggestions to recruit new employees here. 


This toolkit is sponsored by:

CEO Podcast: Teen labor

Washington Hospitality Association President & CEO Anthony Anton chats with Reed Simock, youth employment specialist with Labor & Industries. Later, Superintendent Chris Reykdal from the Washington Office of Superintendent of Public Instruction joins Anthony to discuss why employment is good for teens.  You can also check out our Teen Labor toolkit. 

Recruiting like a marketer in a post-coronavirus labor landscape

Help Wanted signs and Craigslist ads don’t measure up. Countless hours and resources have been invested to perfect marketing strategies that work. Attracting customers and attracting talent are remarkably similar. How can we co-opt these developed strategies toward restaffing? Click here to read more.  

Culture and staff engagement

People don’t leave jobs, they leave bosses. A 2019 cross-industry workplace study learned that 94% of responders stay longer in jobs where they feel recognized, valued, and invested. Turnover is expensive, the average cost-per-restaurant-employee is over $5,000. Investing the effort into staff engagement goes beyond total compensation (pay + benefits). It’s about balancing the hard science of economics with the soft science of humanities–which ultimately reinforces the economics. Click here to read more.  

NW Hospitality Leadership Podcast

Speaking of culture, this podcast series discusses the books of Patrick Lencioni, the founder of Table Group, which specializes in organizational health. Learn how to change your business’ culture for the better to attract new employees: in each episode, Washington Hospitality Association President & CEO Anthony Anton discusses one of Lencioni’s books with Chris Jenson of the Table Group and hospitality leaders from Washington And Oregon. You can find the complete series here or wherever you get your podcasts. Sponsored by U.S. Bank. 


Your employees may be looking for various benefits to go along with their job. We have partners who offer low-cost or free-to-you benefits. 

  • Telemedicine: Employees can have virtual access to medical professionals and prescriptions. 
  • Mental health services: Employees can access mental health professionals, including crisis text lines, substance abuse helplines and access to Sanvello, an app for stress, anxiety and depression. 
  • H.I.H.I.T.: The Hospitality Industry Health Insurance Trust is designed to give small employers access to affordable medical plans and flexible spending accounts. 
  • Employee Assistance Program (EAP): Employees can receive help for marital problems, stress, job pressure, grief and loss, substance abuse and more. 
  • Passport Unlimited: As Washington Hospitality Association members, you and your employees have access to this program that connects you with discounts at local and national chains. 
  • Pharmacy discounts 
  • Commuter benefits 

Reach out to your territory manager for more information about these programs.