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DTSTART;TZID=America/Los_Angeles:20260527T100000
DTEND;TZID=America/Los_Angeles:20260527T110000
DTSTAMP:20260519T205721
CREATED:20260422T162506Z
LAST-MODIFIED:20260511T162333Z
UID:351248-1779876000-1779879600@wahospitality.org
SUMMARY:State of the Restaurant Industry: Navigating Change in 2026
DESCRIPTION:The restaurant industry is facing one of its most complex and challenging periods in recent history. While sales may appear strong on the surface\, rising costs\, shifting consumer behavior\, and evolving workforce dynamics are reshaping the foundation of hospitality. \nThis webinar\, led by Washington Hospitality Association President & CEO Anthony Anton\, offers a candid\, data-driven look at what’s really happening behind the numbers—and what operators must do to adapt. \nFrom the breakdown of traditional business models to the rise of AI-powered tools and changing guest expectations\, this session will explore the forces redefining restaurant operations today. \nAttendees will gain practical insights into emerging service models\, workforce trends\, and how generational shifts are influencing everything from ordering preferences to alcohol consumption. Most importantly\, this webinar emphasizes actionable strategies to help operators make confident decisions in an uncertain environment\, while leveraging the industry’s greatest strength—community. \nKey Takeaways: \n\nRethink Your Service Model: The traditional approach no longer works—operators must intentionally design service experiences that align with today’s customer preferences.\nLeverage AI for Efficiency: Practical\, accessible AI tools can reduce costs\, save time\, and provide insights that improve operations and profitability.\nAdapt to Generational Shifts: Success depends on meeting evolving customer expectations around convenience\, technology\, and dining habits—not resisting them.\n\nNote: This webinar is open to members and non-members.
URL:https://wahospitality.org/event/state-of-the-restaurant-industry-navigating-change-in-2026/
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://wahospitality.org/wp-content/uploads/2026/04/SOTRI-ADA-EVERGREEN.png
ORGANIZER;CN="Washington Hospitality Association":MAILTO:infoteam@wahospitality.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260527T133000
DTEND;TZID=America/Los_Angeles:20260527T143000
DTSTAMP:20260519T205721
CREATED:20260422T162803Z
LAST-MODIFIED:20260511T162340Z
UID:351250-1779888600-1779892200@wahospitality.org
SUMMARY:State of the Lodging Industry: Navigating Change in 2026
DESCRIPTION:The lodging industry is undergoing a profound shift\, with rising costs\, evolving guest expectations\, and misaligned financial perspectives creating new challenges for operators and owners alike. \nIn this timely webinar\, Washington Hospitality Association President & CEO Anthony Anton breaks down the realities behind today’s lodging landscape—where strong surface-level metrics often mask deeper financial strain. This session will explore differing perspectives of those in the lodging industry\, why traditional performance metrics no longer tell the full story\, and how external factors—from global travel trends to major events like the 2026 FIFA World Cup—are shaping the future of demand. \nAttendees will also gain insight into how AI is already transforming hotel operations\, from guest communications to revenue management\, and what that means for workforce roles and service delivery. With a focus on actionable strategies\, this webinar will help lodging operators rethink how they measure success\, adapt to digital-first guest preferences\, and position their properties for long-term sustainability—all while reinforcing the vital role hotels play in their local communities. \nKey Takeaways: \n\nAlign Financial Reality Across Teams: Bridge the gap between GM metrics and owner-level financial health to make better strategic decisions.\nAdopt AI to Enhance Operations: From guest services to pricing\, AI tools are ready to improve efficiency\, personalization\, and profitability.\nRedesign for the Modern Guest: Embrace digital-first expectations and evolving preferences to deliver hospitality in the ways today’s travelers value most.\n\nNote: This webinar is open to members and non-members.
URL:https://wahospitality.org/event/state-of-the-lodging-industry-navigating-change-in-2026/
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://wahospitality.org/wp-content/uploads/2026/04/SOTLI-ADA-EVERGREEN.png
ORGANIZER;CN="Washington Hospitality Association":MAILTO:infoteam@wahospitality.org
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20260602T100000
DTEND;TZID=America/Los_Angeles:20260602T110000
DTSTAMP:20260519T205721
CREATED:20260422T161242Z
LAST-MODIFIED:20260508T193614Z
UID:351244-1780394400-1780398000@wahospitality.org
SUMMARY:Navigating High‑Risk Leave Policies with Rocke Law
DESCRIPTION:FMLA\, safe leave\, PTO\, and disability‑related accommodations intersect\, and where employers face the greatest legal risk\, including the use of a newly required notice form. Using real‑world absence scenarios\, the session emphasizes timely employer notices\, documentation requirements\, job‑protection rules\, benefit coordination\, and health‑insurance obligations. \nAttendees learn how missed notices or tracking failures can result in extended or unlimited protected leave\, and how well‑designed written policies\, templates\, and internal procedures help reduce exposure while maintaining lawful\, ethical leave practices. Key Learning Objectives: \nBy the end of this session\, attendees will be able to: \n\nDistinguish between FMLA\, PFML\, and Paid Sick Leave eligibility and coverage rules\, including employer size thresholds\, employee eligibility criteria\, and job‑protection requirements.\nDetermine when FMLA and PFML run concurrently and understand the employer’s obligation to designate\, track\, and provide written notice even if an employee does not apply for PFML benefits.\nMeet new critical employer notice and response deadlines\, including five‑day notice requirements\, ongoing monthly notices\, and documentation standards that cap protected leave periods.\nManage high‑risk absences lawfully\, including intermittent leave\, extended medical leave\, and no‑call/no‑show situations\, while avoiding retaliation or interference claims.\nReduce legal and financial exposure by implementing compliant written policies\, posting and handbook requirements\, leave‑tracking practices\, and health‑benefit continuation procedures during protected leave.
URL:https://wahospitality.org/event/navigating-high-risk-leave-policies-with-rocke-law/
CATEGORIES:Webinar
ATTACH;FMTTYPE=image/png:https://wahospitality.org/wp-content/uploads/2026/04/Rocke-Law-evergreen-ada-graphic.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260618
DTEND;VALUE=DATE:20260619
DTSTAMP:20260519T205721
CREATED:20251214T145346Z
LAST-MODIFIED:20251214T145346Z
UID:349680-1781740800-1781827199@wahospitality.org
SUMMARY:Visit Seattle: Seattle Tourism Ambassador Program
DESCRIPTION:*** Third Party Event ***\nThe Seattle Tourism Ambassador certification teaches best practices to front-line employees and volunteers and ensures that they understand their role in increasing tourism.\nThe objective of our Seattle Certified Tourism Ambassador Program is to foster a destination-wide culture of quality service\, encouraging repeat business and turning visitors into advocates. \nBy becoming a credentialed Certified Tourism Ambassador™\, hospitality employees\, volunteers\, and community members will have the resources and training necessary to create a more memorable visitor experience. \nThe curriculum consists of reading assignments\, a half-day classroom session\, and an open-book exam. Upon successful completion\, participants will earn the Certified Tourism Ambassador™ designation and receive an industry-recognized professional credential and accompanying initials that can be used behind the person’s name to denote their commitment as a Certified Tourism Ambassador™ (e.g.\, Jim Smith\, CTA). The CTA logo may also be used on your organization’s website and business cards/communications with approval. Annual renewal of certification is necessary to maintain your designation. \nAs a licensed Accredited Provider\, Visit Seattle presents the official CTA designation on behalf of the Tourism Ambassador Institute®\, the oversight body for the certification program. \nThere is a one-time\, non-refundable\, non-transferrable enrollment fee of $45 per person and an annual renewal fee of $35 (discounted to $25 for early renewals). \nCertification enrollment is open to anyone who is directly or indirectly involved in the tourism industry or in serving locals and visitors (leisure travelers\, business travelers\, spectators\, attendees\, etc.). This includes but is not limited to people who represent: \n\nAirports\nAttractions & Activities (museum\, cultural\, gaming\, sports\, etc.)\nCity/County/State Government (mayors\, city council\, police)\nConvention Centers / Event Centers\nDowntown Merchants\nEducation (universities\, community colleges\, high schools)\nHospitals (information desk; patient services)\nHotel / Lodging (hotel/motel\, Airbnb\, B&B\, RV park\, etc.)\nRealtors\nRestaurants (upscale\, café\, etc.)\nLounges / Nightlife\nShopping / Retail (malls\, districts\, etc.)\nFacilities / Arenas (sporting events\, festivals\, etc.)\nTransportation (shuttle\, cab\, rideshare\, public transit\, etc.)\nTourism Entities (DMO\, CVB\, Chamber\, etc.)\nWorkforce Development\nEconomic Development\nResidents / Volunteers\n\nTo register or learn more: Seattle Certified Tourism Ambassador Program – Visit Seattle
URL:https://wahospitality.org/event/visit-seattle-seattle-tourism-ambassador-program-2-2-4/
CATEGORIES:Local
ATTACH;FMTTYPE=image/png:https://wahospitality.org/wp-content/uploads/2025/12/SCTA.png
ORGANIZER;CN="Visit Seattle":MAILTO:scta@visitseattle.org
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260629
DTEND;VALUE=DATE:20260630
DTSTAMP:20260519T205721
CREATED:20251016T164845Z
LAST-MODIFIED:20251016T165116Z
UID:348800-1782691200-1782777599@wahospitality.org
SUMMARY:ServSave Manager class—Lacey
DESCRIPTION:A Certified Food Protection Manager (CFPM) must be certified through an American National Standards Institute (ANSI) accredited program. ServSafe Manager is an ANSI-certified program with a proctored exam. It is listed by the ANSI National Accreditation Board (ANAB) for accredited Certified Food Protection Manager programs (ID 0655). \nServSafe Manager is an advanced food safety certification developed by the National Restaurant Association for foodservice and hospitality personnel. The ServSafe brand offers the highest standard of training to your staff and was named one of America’s Top Online Learning Providers of 2024. \nIt also keeps customers safe with advanced food safety knowledge and complies with the Demonstration of Knowledge (DOK)\, Person In Charge (PIC) and Certified Food Protection Manager (CFPM) requirements within the Washington State Food Code. \nRegister by June 15\, 2026.
URL:https://wahospitality.org/event/servsave-manager-class-lacey-2-2/
LOCATION:Harbor Foodservice\, 3901 Hogum Bay Rd NE\, Lacey\, 98516\, United States
CATEGORIES:Training
ATTACH;FMTTYPE=image/jpeg:https://wahospitality.org/wp-content/uploads/2025/09/ServSafe-logo-for-events.jpg
ORGANIZER;CN="Washington Hospitality Association Training Solutions":MAILTO:training@wahospitality.org
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260717
DTEND;VALUE=DATE:20260718
DTSTAMP:20260519T205721
CREATED:20251214T145350Z
LAST-MODIFIED:20251214T145456Z
UID:349681-1784246400-1784332799@wahospitality.org
SUMMARY:Visit Seattle: Seattle Tourism Ambassador Program
DESCRIPTION:*** Third Party Event ***\nThe Seattle Tourism Ambassador certification teaches best practices to front-line employees and volunteers and ensures that they understand their role in increasing tourism.\nThe objective of our Seattle Certified Tourism Ambassador Program is to foster a destination-wide culture of quality service\, encouraging repeat business and turning visitors into advocates. \nBy becoming a credentialed Certified Tourism Ambassador™\, hospitality employees\, volunteers\, and community members will have the resources and training necessary to create a more memorable visitor experience. \nThe curriculum consists of reading assignments\, a half-day classroom session\, and an open-book exam. Upon successful completion\, participants will earn the Certified Tourism Ambassador™ designation and receive an industry-recognized professional credential and accompanying initials that can be used behind the person’s name to denote their commitment as a Certified Tourism Ambassador™ (e.g.\, Jim Smith\, CTA). The CTA logo may also be used on your organization’s website and business cards/communications with approval. Annual renewal of certification is necessary to maintain your designation. \nAs a licensed Accredited Provider\, Visit Seattle presents the official CTA designation on behalf of the Tourism Ambassador Institute®\, the oversight body for the certification program. \nThere is a one-time\, non-refundable\, non-transferrable enrollment fee of $45 per person and an annual renewal fee of $35 (discounted to $25 for early renewals). \nCertification enrollment is open to anyone who is directly or indirectly involved in the tourism industry or in serving locals and visitors (leisure travelers\, business travelers\, spectators\, attendees\, etc.). This includes but is not limited to people who represent: \n\nAirports\nAttractions & Activities (museum\, cultural\, gaming\, sports\, etc.)\nCity/County/State Government (mayors\, city council\, police)\nConvention Centers / Event Centers\nDowntown Merchants\nEducation (universities\, community colleges\, high schools)\nHospitals (information desk; patient services)\nHotel / Lodging (hotel/motel\, Airbnb\, B&B\, RV park\, etc.)\nRealtors\nRestaurants (upscale\, café\, etc.)\nLounges / Nightlife\nShopping / Retail (malls\, districts\, etc.)\nFacilities / Arenas (sporting events\, festivals\, etc.)\nTransportation (shuttle\, cab\, rideshare\, public transit\, etc.)\nTourism Entities (DMO\, CVB\, Chamber\, etc.)\nWorkforce Development\nEconomic Development\nResidents / Volunteers\n\nTo register or learn more: Seattle Certified Tourism Ambassador Program – Visit Seattle
URL:https://wahospitality.org/event/visit-seattle-seattle-tourism-ambassador-program-2-2-5/
CATEGORIES:Local
ATTACH;FMTTYPE=image/png:https://wahospitality.org/wp-content/uploads/2025/12/SCTA.png
ORGANIZER;CN="Visit Seattle":MAILTO:scta@visitseattle.org
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260818
DTEND;VALUE=DATE:20260819
DTSTAMP:20260519T205721
CREATED:20251214T145357Z
LAST-MODIFIED:20251214T145500Z
UID:349682-1787011200-1787097599@wahospitality.org
SUMMARY:Visit Seattle: Seattle Tourism Ambassador Program
DESCRIPTION:*** Third Party Event ***\nThe Seattle Tourism Ambassador certification teaches best practices to front-line employees and volunteers and ensures that they understand their role in increasing tourism.\nThe objective of our Seattle Certified Tourism Ambassador Program is to foster a destination-wide culture of quality service\, encouraging repeat business and turning visitors into advocates. \nBy becoming a credentialed Certified Tourism Ambassador™\, hospitality employees\, volunteers\, and community members will have the resources and training necessary to create a more memorable visitor experience. \nThe curriculum consists of reading assignments\, a half-day classroom session\, and an open-book exam. Upon successful completion\, participants will earn the Certified Tourism Ambassador™ designation and receive an industry-recognized professional credential and accompanying initials that can be used behind the person’s name to denote their commitment as a Certified Tourism Ambassador™ (e.g.\, Jim Smith\, CTA). The CTA logo may also be used on your organization’s website and business cards/communications with approval. Annual renewal of certification is necessary to maintain your designation. \nAs a licensed Accredited Provider\, Visit Seattle presents the official CTA designation on behalf of the Tourism Ambassador Institute®\, the oversight body for the certification program. \nThere is a one-time\, non-refundable\, non-transferrable enrollment fee of $45 per person and an annual renewal fee of $35 (discounted to $25 for early renewals). \nCertification enrollment is open to anyone who is directly or indirectly involved in the tourism industry or in serving locals and visitors (leisure travelers\, business travelers\, spectators\, attendees\, etc.). This includes but is not limited to people who represent: \n\nAirports\nAttractions & Activities (museum\, cultural\, gaming\, sports\, etc.)\nCity/County/State Government (mayors\, city council\, police)\nConvention Centers / Event Centers\nDowntown Merchants\nEducation (universities\, community colleges\, high schools)\nHospitals (information desk; patient services)\nHotel / Lodging (hotel/motel\, Airbnb\, B&B\, RV park\, etc.)\nRealtors\nRestaurants (upscale\, café\, etc.)\nLounges / Nightlife\nShopping / Retail (malls\, districts\, etc.)\nFacilities / Arenas (sporting events\, festivals\, etc.)\nTransportation (shuttle\, cab\, rideshare\, public transit\, etc.)\nTourism Entities (DMO\, CVB\, Chamber\, etc.)\nWorkforce Development\nEconomic Development\nResidents / Volunteers\n\nTo register or learn more: Seattle Certified Tourism Ambassador Program – Visit Seattle
URL:https://wahospitality.org/event/visit-seattle-seattle-tourism-ambassador-program-2-2-6/
CATEGORIES:Local
ATTACH;FMTTYPE=image/png:https://wahospitality.org/wp-content/uploads/2025/12/SCTA.png
ORGANIZER;CN="Visit Seattle":MAILTO:scta@visitseattle.org
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260918
DTEND;VALUE=DATE:20260919
DTSTAMP:20260519T205721
CREATED:20251016T165006Z
LAST-MODIFIED:20251016T165006Z
UID:348801-1789689600-1789775999@wahospitality.org
SUMMARY:ServSave Manager class—Lacey
DESCRIPTION:A Certified Food Protection Manager (CFPM) must be certified through an American National Standards Institute (ANSI) accredited program. ServSafe Manager is an ANSI-certified program with a proctored exam. It is listed by the ANSI National Accreditation Board (ANAB) for accredited Certified Food Protection Manager programs (ID 0655). \nServSafe Manager is an advanced food safety certification developed by the National Restaurant Association for foodservice and hospitality personnel. The ServSafe brand offers the highest standard of training to your staff and was named one of America’s Top Online Learning Providers of 2024. \nIt also keeps customers safe with advanced food safety knowledge and complies with the Demonstration of Knowledge (DOK)\, Person In Charge (PIC) and Certified Food Protection Manager (CFPM) requirements within the Washington State Food Code. \nRegister by Sept. 14\, 2026.
URL:https://wahospitality.org/event/servsave-manager-class-lacey-2-2-2/
LOCATION:Harbor Foodservice\, 3901 Hogum Bay Rd NE\, Lacey\, 98516\, United States
CATEGORIES:Training
ATTACH;FMTTYPE=image/jpeg:https://wahospitality.org/wp-content/uploads/2025/09/ServSafe-logo-for-events.jpg
ORGANIZER;CN="Washington Hospitality Association Training Solutions":MAILTO:training@wahospitality.org
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260922
DTEND;VALUE=DATE:20260923
DTSTAMP:20260519T205721
CREATED:20251214T145412Z
LAST-MODIFIED:20251214T145412Z
UID:349683-1790035200-1790121599@wahospitality.org
SUMMARY:Visit Seattle: Seattle Tourism Ambassador Program
DESCRIPTION:*** Third Party Event ***\nThe Seattle Tourism Ambassador certification teaches best practices to front-line employees and volunteers and ensures that they understand their role in increasing tourism.\nThe objective of our Seattle Certified Tourism Ambassador Program is to foster a destination-wide culture of quality service\, encouraging repeat business and turning visitors into advocates. \nBy becoming a credentialed Certified Tourism Ambassador™\, hospitality employees\, volunteers\, and community members will have the resources and training necessary to create a more memorable visitor experience. \nThe curriculum consists of reading assignments\, a half-day classroom session\, and an open-book exam. Upon successful completion\, participants will earn the Certified Tourism Ambassador™ designation and receive an industry-recognized professional credential and accompanying initials that can be used behind the person’s name to denote their commitment as a Certified Tourism Ambassador™ (e.g.\, Jim Smith\, CTA). The CTA logo may also be used on your organization’s website and business cards/communications with approval. Annual renewal of certification is necessary to maintain your designation. \nAs a licensed Accredited Provider\, Visit Seattle presents the official CTA designation on behalf of the Tourism Ambassador Institute®\, the oversight body for the certification program. \nThere is a one-time\, non-refundable\, non-transferrable enrollment fee of $45 per person and an annual renewal fee of $35 (discounted to $25 for early renewals). \nCertification enrollment is open to anyone who is directly or indirectly involved in the tourism industry or in serving locals and visitors (leisure travelers\, business travelers\, spectators\, attendees\, etc.). This includes but is not limited to people who represent: \n\nAirports\nAttractions & Activities (museum\, cultural\, gaming\, sports\, etc.)\nCity/County/State Government (mayors\, city council\, police)\nConvention Centers / Event Centers\nDowntown Merchants\nEducation (universities\, community colleges\, high schools)\nHospitals (information desk; patient services)\nHotel / Lodging (hotel/motel\, Airbnb\, B&B\, RV park\, etc.)\nRealtors\nRestaurants (upscale\, café\, etc.)\nLounges / Nightlife\nShopping / Retail (malls\, districts\, etc.)\nFacilities / Arenas (sporting events\, festivals\, etc.)\nTransportation (shuttle\, cab\, rideshare\, public transit\, etc.)\nTourism Entities (DMO\, CVB\, Chamber\, etc.)\nWorkforce Development\nEconomic Development\nResidents / Volunteers\n\nTo register or learn more: Seattle Certified Tourism Ambassador Program – Visit Seattle
URL:https://wahospitality.org/event/visit-seattle-seattle-tourism-ambassador-program-2-2-7/
CATEGORIES:Local
ATTACH;FMTTYPE=image/png:https://wahospitality.org/wp-content/uploads/2025/12/SCTA.png
ORGANIZER;CN="Visit Seattle":MAILTO:scta@visitseattle.org
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261019
DTEND;VALUE=DATE:20261020
DTSTAMP:20260519T205721
CREATED:20251214T145424Z
LAST-MODIFIED:20251214T145424Z
UID:349684-1792368000-1792454399@wahospitality.org
SUMMARY:Visit Seattle: Seattle Tourism Ambassador Program
DESCRIPTION:*** Third Party Event ***\nThe Seattle Tourism Ambassador certification teaches best practices to front-line employees and volunteers and ensures that they understand their role in increasing tourism.\nThe objective of our Seattle Certified Tourism Ambassador Program is to foster a destination-wide culture of quality service\, encouraging repeat business and turning visitors into advocates. \nBy becoming a credentialed Certified Tourism Ambassador™\, hospitality employees\, volunteers\, and community members will have the resources and training necessary to create a more memorable visitor experience. \nThe curriculum consists of reading assignments\, a half-day classroom session\, and an open-book exam. Upon successful completion\, participants will earn the Certified Tourism Ambassador™ designation and receive an industry-recognized professional credential and accompanying initials that can be used behind the person’s name to denote their commitment as a Certified Tourism Ambassador™ (e.g.\, Jim Smith\, CTA). The CTA logo may also be used on your organization’s website and business cards/communications with approval. Annual renewal of certification is necessary to maintain your designation. \nAs a licensed Accredited Provider\, Visit Seattle presents the official CTA designation on behalf of the Tourism Ambassador Institute®\, the oversight body for the certification program. \nThere is a one-time\, non-refundable\, non-transferrable enrollment fee of $45 per person and an annual renewal fee of $35 (discounted to $25 for early renewals). \nCertification enrollment is open to anyone who is directly or indirectly involved in the tourism industry or in serving locals and visitors (leisure travelers\, business travelers\, spectators\, attendees\, etc.). This includes but is not limited to people who represent: \n\nAirports\nAttractions & Activities (museum\, cultural\, gaming\, sports\, etc.)\nCity/County/State Government (mayors\, city council\, police)\nConvention Centers / Event Centers\nDowntown Merchants\nEducation (universities\, community colleges\, high schools)\nHospitals (information desk; patient services)\nHotel / Lodging (hotel/motel\, Airbnb\, B&B\, RV park\, etc.)\nRealtors\nRestaurants (upscale\, café\, etc.)\nLounges / Nightlife\nShopping / Retail (malls\, districts\, etc.)\nFacilities / Arenas (sporting events\, festivals\, etc.)\nTransportation (shuttle\, cab\, rideshare\, public transit\, etc.)\nTourism Entities (DMO\, CVB\, Chamber\, etc.)\nWorkforce Development\nEconomic Development\nResidents / Volunteers\n\nTo register or learn more: Seattle Certified Tourism Ambassador Program – Visit Seattle
URL:https://wahospitality.org/event/visit-seattle-seattle-tourism-ambassador-program-2-2-8/
CATEGORIES:Local
ATTACH;FMTTYPE=image/png:https://wahospitality.org/wp-content/uploads/2025/12/SCTA.png
ORGANIZER;CN="Visit Seattle":MAILTO:scta@visitseattle.org
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261116
DTEND;VALUE=DATE:20261117
DTSTAMP:20260519T205721
CREATED:20251214T145436Z
LAST-MODIFIED:20251214T145509Z
UID:349685-1794787200-1794873599@wahospitality.org
SUMMARY:Visit Seattle: Seattle Tourism Ambassador Program
DESCRIPTION:*** Third Party Event ***\nThe Seattle Tourism Ambassador certification teaches best practices to front-line employees and volunteers and ensures that they understand their role in increasing tourism.\nThe objective of our Seattle Certified Tourism Ambassador Program is to foster a destination-wide culture of quality service\, encouraging repeat business and turning visitors into advocates. \nBy becoming a credentialed Certified Tourism Ambassador™\, hospitality employees\, volunteers\, and community members will have the resources and training necessary to create a more memorable visitor experience. \nThe curriculum consists of reading assignments\, a half-day classroom session\, and an open-book exam. Upon successful completion\, participants will earn the Certified Tourism Ambassador™ designation and receive an industry-recognized professional credential and accompanying initials that can be used behind the person’s name to denote their commitment as a Certified Tourism Ambassador™ (e.g.\, Jim Smith\, CTA). The CTA logo may also be used on your organization’s website and business cards/communications with approval. Annual renewal of certification is necessary to maintain your designation. \nAs a licensed Accredited Provider\, Visit Seattle presents the official CTA designation on behalf of the Tourism Ambassador Institute®\, the oversight body for the certification program. \nThere is a one-time\, non-refundable\, non-transferrable enrollment fee of $45 per person and an annual renewal fee of $35 (discounted to $25 for early renewals). \nCertification enrollment is open to anyone who is directly or indirectly involved in the tourism industry or in serving locals and visitors (leisure travelers\, business travelers\, spectators\, attendees\, etc.). This includes but is not limited to people who represent: \n\nAirports\nAttractions & Activities (museum\, cultural\, gaming\, sports\, etc.)\nCity/County/State Government (mayors\, city council\, police)\nConvention Centers / Event Centers\nDowntown Merchants\nEducation (universities\, community colleges\, high schools)\nHospitals (information desk; patient services)\nHotel / Lodging (hotel/motel\, Airbnb\, B&B\, RV park\, etc.)\nRealtors\nRestaurants (upscale\, café\, etc.)\nLounges / Nightlife\nShopping / Retail (malls\, districts\, etc.)\nFacilities / Arenas (sporting events\, festivals\, etc.)\nTransportation (shuttle\, cab\, rideshare\, public transit\, etc.)\nTourism Entities (DMO\, CVB\, Chamber\, etc.)\nWorkforce Development\nEconomic Development\nResidents / Volunteers\n\nTo register or learn more: Seattle Certified Tourism Ambassador Program – Visit Seattle
URL:https://wahospitality.org/event/visit-seattle-seattle-tourism-ambassador-program-2-2-9/
CATEGORIES:Local
ATTACH;FMTTYPE=image/png:https://wahospitality.org/wp-content/uploads/2025/12/SCTA.png
ORGANIZER;CN="Visit Seattle":MAILTO:scta@visitseattle.org
END:VEVENT
END:VCALENDAR