[HUB] How to teach your employees how to upsell

We’ve prepared a brand new training video intended for your servers — be they total novices or talented beginners ready to up their game, this video provides tips and examples to ensure expectations are exceeded — and guests leave with fond memories and you increase sales. Click here to watch.

Seattle mayor announces small business relief package

Seattle Mayor Jenny Durkan has announced a small business relief package to streamline permitting processes and cut some duplicate fees for small businesses. Under the plan, a small business permit facilitator will be hired to focus on expediting the permitting process for small businesses.

You can read the details of the small business relief package here.

House and Senate budget drafts released

Washington House and Senate Democrats on Monday released separate supplemental state budget plans, modifying the $52.4 billion 2019-21 state operating budget approved last spring. The $1.1 billion budget surplus likely means no new big taxes, according to our State Government Affairs Team. The House and Senate are expected to negotiate a budget agreement and end the session on time. Email jillianh@wahospitality.org to receive our weekly legislative news updates.

Do you want three chances to win?

Three days. Three entries. Three hours. Good things come in threes. Register for a Hospitality Summit within the next three days to get three chances to win. Summits are happening in regions near you and take only three hours of your time.


Professional development for restaurants is here

ServSuccess, the new professional development program for restaurants, is the industry’s first formal certification program that trains employees for specific restaurant career paths. The result is a new standard for service and a fresh employee experience. Most importantly, it helps employees live their dreams and that gives them a reason to stay. Click here to explore this training option.


Upcoming ServSafe Manager Classes

All classes are 8:30 a.m.-2:30 p.m. unless otherwise noted.

Tacoma: March 19 at Bargreen Ellingson
Registration Deadline: March 5

Spokane: March 26 at Sysco
Registration Deadline: March 12

Seattle: April 7 at Bargreen Ellingson (SODO)
Registration Deadline: March 24

Everett: April 20 at US Foods Everett
Registration Deadline: April 6

Kent: May 18 at Harbor Foodservice
Registration Deadline: May 4

Fife: June 3 at US Foods

Registration Deadline: May 20

Register your employees

Additional Training Available

First Aid

MAST Permit

Food Allergies

Restaurant Certifications

Hotel & Lodging Certifications

Sexual Harassment Prevention


Cracker Barrel announces menu makeover (Nation’s Restaurant News)

B. Smith’s life as a boundary-pushing restaurateur (Grub Street)

Starbucks plans to add Beyond Meat sausage patties to Canadian menus (CNBC)

Jewish deli food is having a moment in LA (Eater)

Restaurant chains serve up fish sandwiches and specials for Lent (USA Today)

Dine Brands looks to slow Applebee’s closures (The Wall Street Journal)

California bill aimed at food-delivery abuses (Marketing Land)