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Full Service Lodging News Room Quick Service Washington Hospitality Weekly

Weekly Update: Reminder! Paid Family and Medical Leave reporting deadline moved to July 31

Reminder! Paid Family and Medical Leave reporting deadline moved to July 31 The Employment Security Department has delayed the Paid Family and Medical Leave Q1 reporting deadline from April 30

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Eye on Hospitality: Making great customer service a reality

By Paul Schlienz   You can’t have hospitality without customer service. Keeping the customer satisfied is much on the mind of every successful restaurateur or hotelier. “When I went through

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Eye on Hospitality: An Online Review Case to Watch

Many restaurateurs and hoteliers were disappointed by the Consumer Review Fairness Act of 2016, signed into law by President Barack Obama in December. It provides no relief to operators who object to the way their businesses are rated online.

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President’s Column: Social Media and the New Business Model

2016 is going to be a year where the current restaurant model will be shattered and rebuilt due to the political policies that are creating a new reality. Something we all should consider when creating a new business model is how impactful social media will be.

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Washington Restaurant Market Watch: What to do when customers claim your food made them sick

Restaurants strive to provide wholesome food that meets the highest standards of safety, but despite their best efforts, every now and then, customers will get sick and claim your food was the culprit.

Food Safety Full Service Programs Quick Service Uncategorized

Training DVD’s available for in house safety meetings

The National Restaurant Association has released three DVDs that offer best practices in dealing with harassment and discrimination, customer service training, and the first of its kind video guide on

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Washington Restaurant Market Watch: Restaurants put out welcome mat for Millennial moms

Naturally, restaurateurs want to connect with this vital demographic with very different expectations and interests than their elders in Generation X (born circa 1961-80) and the Baby Boom generation (born circa 1943-60).

Lodging Magazine

Seven buzzes for hotels

You might call it the best and the worst of times to be a lodging owner or operator here in Washington.

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4 considerations for implementing tableside tech

Any time you place technology in front of a restaurant guest, you can potentially disrupt their dining experience. If you opt to implement tableside technology, think about how you can

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Benefits of Online Ordering Go Beyond Increased Sales

To a large degree consumers have come to expect — and take for granted — the ability to place restaurant orders online. They don’t give the process much thought. Restaurant