Pizza Hut waitress saves man’s life

Pizza Hut waitress saves man’s life

In 2014, on Sunday night, a waitress in Kendallville Indiana saved a customer’s life when she used her CPR training to get his heart beating again.  At first she heard employees yelling from across the restaurant, and then heard “call 911” called out in a frantic voice.  She ran to the table, and a 64 year old gentlemen was seated, head tilted back, and unconscious.

Although her customer thinks that his life was saved because waitress Heather Bateman was “in the right place at the right time,” in actuality, he is still with us because Heather had medical training and knew what to do in a moment of medical crisis. her knowledge of CPR was fundamental in making sure her customer, Carl Weathers, lived to see another day.

When Bateman and her manager helped Weathers to the floor, she checked for a pulse, and when she could find none, she started to perform chest compressions.  After four or five cycles, Weathers vomited, woke up, and started breathing again. “It’s always an amazing feeling,” Bateman said. “My adrenaline was obviously still pumping at the time, but I don’t call myself a hero. I like to help people.”

Being able to respond to medical emergencies is crucial to the management and operation of a hospitality organization. Heather’s experience mirrors thousands of similar stories across the country.  Ask any restaurant or hotel manager, and they will be able to tell you about, “This one time….”

Some of the stories turn out well, like Heather and Mr. Weathers.  Some do not.  Generally, the difference is training.

If your organization is in need of a comprehensive consultation and first aid training for your staff, contact the WRA/WLA’s Stephanie Conway.  Through partnership with Site Response, the Association is able to provide up to date classes in a variety of locations with membership pricing. Contact Stephanie today, and make sure that your organization is covered in the face of a medical emergency on your property.  In this case, it could be a life or death matter.

WRA Retro has partnered with a select number of vetted companies in an effort to help our participants prevent future workers’ comp claims and reduce the cost of existing claims with proactive solutions targeting the high-risk areas of our industry.

Site Response

Site Response is our newest claims prevention partner, offering onsite training in multiple topic areas and member pricing on purchase of safety products, such as:

Hands Free Sharps Disposal Kits
Comprehensive AED packages
Emergency Burn Cabinet
First Aid Kits and Cabinets
Bloodborne Pathogen Kit
To purchase safety products, go to At checkout, enter the code “WRA2015” to apply your member discount.