The Washington Hospitality Association has worked long and hard to be the hero of Washington’s
restaurant industry. We seek to champion your interests in the political arena and be your guide to
laws and regulations that can make running a restaurant complex. To this end, we have produced
the HERO Manual—your Handbook for Excellent Restaurant Operations—and we hope it becomes as
invaluable to running your restaurant.

The HERO Manual contains information, supplies and opportunities to promote, protect and improve
your business. And as your business grows, we hope this manual grows with you. The Washington
Hospitality Association wants to maximize your success as a restaurant operator. We hope the HERO
manual helps you do just that.

What’s New in the 2021 HERO Manual?
This year we have made extensive updates to the HERO Manual – everything from completely new
sections to revisions of old sections to reflect changes in law and agency rulemaking. Additionally,
we have undertaken a thorough survey of the entire manual and made typographical, spelling and
formatting changes where necessary.

This year’s HERO Manual includes a completely new section on:

  • Paid Family and Medical Leave
  • Pay Equity and Salary History

We have also revised the following sections to make the information current, reflecting new laws,
new regulations and other changes:

  • Service Charges
  • Spirits, Beer and Wine
  • Summary of Tip Laws
  • Tip Pooling
  • Washington State Retail Food Code
  • Workers’ Compensation
  • Workplace Violence

You can download the all-digital HERO manual from our member’s only HUB by clicking here.