Protecting your License

Protecting your License

The following suggestions could help you protect yourself, your business, and your license:

  • Have a written company policy that clearly spells out your rules for dealing with intoxicated customers, checking ID and other important alcohol service issues.
  • Train your employees so they understand your policies and know how to carry them out on the job.
  • Have your employees sign your written policy statement, certifying that they have read and understand your policies.
  • Provide snacks (high protein foods in particular) and nonalcoholic beverages to your customers. ƒ
  • Back up your employees when they decide to refuse sale or service to a customer.


This article is an excerpt from the Handbook for Excellent Restaurant Operations (HERO), published by the Washington Hospitality Association.  Want a hard copy of the whole manual?  It’s one of the many benefits of becoming a member!  Find out more about joining the Washington Hospitality Association here.

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Categories: HERO