Eye on Hospitality: Virtual Assistants May Be Coming to a Hotel Near You

Eye on Hospitality: Virtual Assistants May Be Coming to a Hotel Near You https://wahospitality.org/wp-content/uploads/2018/06/alexa.jpg

By Paul Schlienz

 

The hospitality industry is abuzz following this week’s announcement that Amazon is partnering with Marriott on a new program called Alexa for Hospitality. As described by TechCrunch, Voice assistants, like Alexa and Apple’s Siri, can potentially transform the hotel experience as we know it. In an age when convenience is more prized than ever, the new Alexa for Hospitality system can include key information for guests, like checkout time or pool hours, and allow guests to easily request services like housekeeping and room service. In rooms enabled with “smart” technology, Alexa for Hospitality can perform tasks like adjusting the thermostat or raising the blinds. Clearly, the future is now.

“This is about what next-generation travelers might want and how they would use their own devices at home and how that would translate to their travel experience,” Toni Stoeckl, global brand leader for Lifestyle Brands at Marriott International, told Fox News.

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