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HERO: Single-use plastic bags

New legal requirements for restaurants started last fall for plastic bags. Read all about it in this year’s update to the HERO, the Handbook for Excellent Restaurant Operations.   Single-use plastic

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HERO 2022: Closed captioning requirements

In 2021, the Washington State Legislature approved SB 5027, which requires places of public accommodation to provide closed captioning on televisions in public areas. Read all about it in this

Articles HERO News Room

HERO: Optional serviceware

This year, single-use serviceware such as plastic utensils and beverage lids have new regulations. Read all about it in this year’s update to the HERO, the Handbook for Excellent Restaurant

Articles HERO News Room

HERO: Health Emergency Labor Standards Act (HELSA)

New legal protections for employees who are considered high-risk are now in place. Employers will need to know who qualifies as a high-risk employee and what can and can’t be

Articles HERO News Room Resources

HERO: What’s new in 2022

Once again, our Handbook for Excellent Restaurant Operations (HERO) is loaded with new content for a new year. Not only have we added extensive new sections, but we’ve also revised


Tip Pooling – HERO Manual

On March 23, 2018, Congress passed critical funding legislation that included repealing the tip pool rule that barred certain employers from setting up tip-pooling arrangements under which tipped employees can share


With Hotels Becoming Social Spots, More Private Spaces for Guests

Lobbies and rooftop bars are popular with people who don’t book rooms. So properties are creating spaces like libraries that are open only to guests. (New York Times)


Appeal of authentic global flavors can help drive sales of regional Latin snack foods

Consumer interest in snacking, street food and authentic international cuisine is creating opportunities for foodservice operators to entice diners with regional Hispanic snacks, according to a report from Technomic and the J.M. Smucker Company. Items that already have a high penetration on US menus — such as tacos — are most likely to have appeal for US diners. (SmartBrief)


America’s secret suburban food scenes

While it may seem like all the best restaurants are concentrated in big cities like New York, San Francisco and Portland, Ore., the suburbs surrounding certain metropolises are giving their adjacent cities a run for their money. From fine dining to fast casual to robust ethnic offerings, the suburbs often offer what the urban city can’t: space, parking and a table without a two-hour wait. (USA Today)


McDonald’s forms council to improve chicken welfare

McDonald’s has formed a council dedicated to helping the chain meet its chicken welfare and sustainability goals, the company announced Monday. The newly formed Chicken Sustainability Advisory Council is composed of a consortium of experts including key suppliers, experts in genetics, sustainability advisors like FAI Farms and university academics. (Nation’s Restaurant News)


Governor signs tourism bill

FOR IMMEDIATE RELEASE: March 27, 2018 Washington joins rest of the country with new statewide tourism program OLYMPIA – Washington state is no longer the only state in the U.S.


Hourly and Salaried Overtime

New Overtime Rule Struck Down in Court In Sept. 2017, U.S. District Judge Amos Mazzant struck down a new rule for overtime pay, saying the Labor Department set an excessively


Hazard Communication Rule

What is the Hazard Communication rule? The Hazard Communication rule requires you — the employer — to inform and train your employees about hazardous chemicals in your workplace. Note: Washington


Minimum Wage

There are currently five minimum wages in Washington state:   State Minimum Wage Due to the passage of Initiative 1433, in Nov. 2016, the state minimum wage: Increased to $11


Playing Music in Your Business

If you wish to play any music in your establishment—whether it’s recorded background music, live music, a juke box, or a disc jockey—you must have a license. As the business owner,