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Big data, big responsibilities: Protect guests’ privacy

Big data comes with big responsibilities. If you collect data about your customers, you have a responsibility to protect that data so it can’t be used later for identity theft or other fraud.


When a dog is not a pet: Five things you should know about service animals.

It’s been 25 years since Congress passed the Americans with Disabilities Act (ADA), guaranteeing basic rights for people with disabilities, including full and equal access to your property and services.


Creation of stronger, unified hospitality association moves forward with signing of memorandum of understanding.

(April 30, 2015) The Washington Lodging Association and the Washington Restaurant Association have made significant progress in their joint effort to create a new, unified hospitality association. The two organizations


Prom season challenges properties to review policies to protect against damage and possible claims of discrimination.

(April 10, 2015) It’s spring and many hotel managers are faced with the question of how to respond to minors seeking guestrooms for prom and graduation celebrations. This year there


WLA and the Washington Restaurant Association advance plans to create combined hospitality association.

(March 16, 2015) WLA’s Board of Directors has been working with the leadership of theWashington Restaurant Association (WRA) on a plan to join forces in a new trade association that

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10 reasons to put an ATM in your restaurant

The average ATM customer will spend a substantial portion of site-accessed money with your business.
The typical ATM customer will spend over 15% more than a non-ATM customer in a bar or restaurant. With an average withdrawl of $60.00 per transaction, this adds up to real money in your pocket.


Seattle Hotel Association endorses candidates in upcoming City Council elections.

(Oct. 16, 2015) Under the new districting system approved by Seattle voters in 2013, every Seattle City Council seat is up for election this November. The outcome of these council