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Third Party Delivery: What You Need to Know

By Andy Cook & Paul Schlienz   If you’re in the hospitality business, chances are that third-party delivery services are very much on your mind. And they should be. You’ve

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Ask the Expert: Freshen Your Technology to Gain Competitive Advantage

By Rick Braa, CHAE   Q: The technology world is moving quickly. I’m fearful we will be irrelevant in the future. What are some of the pieces of tech I

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Technology Forward: McDonald’s embrace of new tech keeps up with the changing times

By Lisa Leinberger   McDonald’s has been changing the very nature of quick-service since it got its start in 1948. In its earliest days, the company streamlined and revolutionized cooking

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Tech-savvy guests seek online information, ordering options

Smart operators can leverage technology to attract guests About six in 10 consumers say they’re likely to choose one restaurant over another based on whether they can look at menus

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Tech Watch: Far-reaching Trends You Should Know About

Digital Waitlists Thanks to a variety of apps and services, your waitlist no longer has to be managed with pencil and eraser, and your guests no longer need to cram

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How does your company measure success?

The old adage that says “You can’t manage what you don’t measure,” still holds true today. Without some sort of measurement, your decisions are based on anecdotal information and can

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Yelp and Instawork Team Up to Tackle Seattle’s Staffing Crisis

With 90% employee turnover rates, restaurant-tech company brings fresh ideas to the table. Seattle, WA.— The Seattle area’s cost of living index continues to soar as the hospitality industry struggles

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Pizza Hut waitress saves man’s life

In 2014, on Sunday night, a waitress in Kendallville Indiana saved a customer’s life when she used her CPR training to get his heart beating again.  At first she heard employees

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Tip Pooling: A brief overview of the Ninth Circuit ruling

I am one of the attorneys of record in the WRA’s lawsuit against the U.S. Department of Labor (DOL). I also spent several years as in-house counsel for a national restaurant company, and have a number of restaurant clients.

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Washington Restaurant Market Watch: Website accessibility is a must

Restaurant operators rightly go to great lengths to stay compliant with federal, state and local rules in order to avoid government sanctions and lawsuits from customers. Increasingly, however, businesses are finding themselves in trouble for not providing accessibility to their websites for disabled users.

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Large grants available to hospitality

This Announcement is issued to advise you of a Request for Proposal for the following scope of work/services, available on the King County Procurement Web site at: https://procurement.kingcounty.gov/procurement_ovr/default.aspx RFP No.

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Look Out For Drive-By ADA Lawsuits: Are You Ready?

Over the past several years, hoteliers, retailers and restaurant owners across the country have been slapped with thousands of private lawsuits for failing to meet the precise guidelines of the Americans with Disabilities Act (ADA).

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Defeat wage inflation in four easy steps

We’re beginning to prepare for the upcoming year. In our plan, we need to specifically address the increase in wages and impact of minimum wage. What are some ideas to address wage inflation?

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ACA: Nothing changes in 2017

The ACA Employer Mandate / Employer Penalty, originally set to begin in 2014, was delayed until 2015 / 2016. ObamaCare’s “employer mandate” is a requirement that all businesses with 50 or more full-time equivalent employees (FTE) provide health insurance to at least 95% of their full-time employees and dependents up to age 26, or pay a fee. ($2,000 per employee)