Operations & Cost Control
From The CEO: Do What You Love And Can Be The Best At
By Anthony Anton, president and CEO of the Washington Hospitality Association A few years ago at an industry social gathering, a local operator told me a customer had trashed his
Ask the Expert: Strategic Planning to Win
By Rick Braa, CHAE Q: The business landscape is changing rapidly and I’m struggling to keep up. I have a little time to figure out how to move forward
Third Party Delivery: What You Need to Know
By Andy Cook & Paul Schlienz If you’re in the hospitality business, chances are that third-party delivery services are very much on your mind. And they should be. You’ve
Ask the Expert: Freshen Your Technology to Gain Competitive Advantage
By Rick Braa, CHAE Q: The technology world is moving quickly. I’m fearful we will be irrelevant in the future. What are some of the pieces of tech I
Technology Forward: McDonald’s embrace of new tech keeps up with the changing times
By Lisa Leinberger McDonald’s has been changing the very nature of quick-service since it got its start in 1948. In its earliest days, the company streamlined and revolutionized cooking
Tech-savvy guests seek online information, ordering options
Smart operators can leverage technology to attract guests About six in 10 consumers say they’re likely to choose one restaurant over another based on whether they can look at menus
Tech Watch: Far-reaching Trends You Should Know About
Digital Waitlists Thanks to a variety of apps and services, your waitlist no longer has to be managed with pencil and eraser, and your guests no longer need to cram
How does your company measure success?
The old adage that says “You can’t manage what you don’t measure,” still holds true today. Without some sort of measurement, your decisions are based on anecdotal information and can
Yelp and Instawork Team Up to Tackle Seattle’s Staffing Crisis
With 90% employee turnover rates, restaurant-tech company brings fresh ideas to the table. Seattle, WA.— The Seattle area’s cost of living index continues to soar as the hospitality industry struggles
Washington Restaurant Market Watch: Beware of credit card miscoding
A word to wise restaurateurs: Keep a close eye on your merchant category codes.
Pizza Hut waitress saves man’s life
In 2014, on Sunday night, a waitress in Kendallville Indiana saved a customer’s life when she used her CPR training to get his heart beating again. At first she heard employees
Tip Pooling: A brief overview of the Ninth Circuit ruling
I am one of the attorneys of record in the WRA’s lawsuit against the U.S. Department of Labor (DOL). I also spent several years as in-house counsel for a national restaurant company, and have a number of restaurant clients.
Washington Restaurant Market Watch: Website accessibility is a must
Restaurant operators rightly go to great lengths to stay compliant with federal, state and local rules in order to avoid government sanctions and lawsuits from customers. Increasingly, however, businesses are finding themselves in trouble for not providing accessibility to their websites for disabled users.
Large grants available to hospitality
This Announcement is issued to advise you of a Request for Proposal for the following scope of work/services, available on the King County Procurement Web site at: https://procurement.kingcounty.gov/procurement_ovr/default.aspx RFP No.
Look Out For Drive-By ADA Lawsuits: Are You Ready?
Over the past several years, hoteliers, retailers and restaurant owners across the country have been slapped with thousands of private lawsuits for failing to meet the precise guidelines of the Americans with Disabilities Act (ADA).