Posts From Lex Nepomuceno

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News Room

Two Minute Video: What you need to know 8/14/19

New Toolkit addresses wildfire’s impact on hospitality businesses; Annual Golf “FORE” Education is coming up; Speaker to address “unconscious bias” at Hospitality Convention.

News Room

Association launches Fast Casual Insider podcast

The series focuses on the advice and experiences of industry experts, and issues, including technology’s impact on restaurants.

News Room

Two Minute Video: What you need to know 6/18/19

L&I overtime threshold increase proposed; Dept. of Health and the proposed changes to the food code; Gender neutral signage for single use restrooms in King County.

Magazine News Room

Four steps to treating every customer like a million-dollar customer

Any customer can enter your business and end their visit anywhere from no sale to ordering one of everything or booking your plushest room. In this hyper-connected day and age, even a customer who leaves without purchasing anything could bring a big sale customer in the door.

Magazine News Room

Members are putting customers first

Customer service is a universal language. Here at the Washington Hospitality Association, we know quite a few operators in Washington state who exemplify a culture of putting customers first.

Magazine News Room

Lex on Tech: Hospitality businesses are investing in tech to increase customer engagement

Most hospitality business owners believe the proper use of technology in their operations is a competitive advantage, and many plan to increase their technology investments this coming year.

Magazine News Room


Customer service lies at the very heart of the hospitality industry, and making it as superb as possible is much on the mind of every successful restaurateur or hotelier. Hospitality, after all, is about being hospitable and giving your guests such a great experience that they’ll want to come back again and again and again.

Magazine News Room

Focus energy on the guest experience for explosive growth

Q: Our sales growth has been driven by check average over the years. We can’t keep raising prices endlessly. Where else should we focus to experience real growth?

News Room Resources

Video: What is the HERO Manual and how can it help your business?

Learn more about this exclusive resource for Washington Hospitality Association members only.

News Room

Two Minute Video: What you need to know 5/21/19

2019 Legislative session adjourned; Summary of legislative developments and successes; Hospitality Convention November 3-5.

News Room

Two Minute Video: What you need to know 4/9/19

Department of Labor proposed change to the joint-employer agreement; Hospitality Summits coming; Spokane bike share.

News Room

Two Minute Video: What you need to know 3/26/19

A Top Priority Bill About Short-Term Rentals Is Making Its Way Through the Legislature; The Federal Department of Labor Released Its New Proposal for the
Overtime Rule; Speakers at the Hospitality Summits Cover Some of the Industry’s Most Pressing Topics.

News Room

Two Minute Video: What you need to know 2/26/19

2019 Prostart competition is coming in March! Hospitality Summit coming in Spring – dates set.