Posts From Lex Nepomuceno
The Hospitality Industry Survival Strategies Launches!
From labor cost calculators to white papers and videos you can absorb whenever you like, the HUB is full of tools for busy general managers and owners who do not have time or significant budget, yet must adapt to survive.
Two Minute Video: What you need to know 9/10/19
Court of Appeals opinion on the state’s Liquor and Cannabis Board; Overtime rules and salary threshold; Seattle’s hotel worker legislation.
Two Minute Video: What you need to know 8/28/19
Per Diem, rates are in and the standard lodging rate is increasing; reporting for the state’s paid family and medical leave program; feedback needed on the proposed update of the overtime rules and salary threshold in Washington.
Two Minute Video: What you need to know 8/14/19
New Toolkit addresses wildfire’s impact on hospitality businesses; Annual Golf “FORE” Education is coming up; Speaker to address “unconscious bias” at Hospitality Convention.
Association launches Fast Casual Insider podcast
The series focuses on the advice and experiences of industry experts, and issues, including technology’s impact on restaurants.
Two Minute Video: What you need to know 6/18/19
L&I overtime threshold increase proposed; Dept. of Health and the proposed changes to the food code; Gender neutral signage for single use restrooms in King County.
Four steps to treating every customer like a million-dollar customer
Any customer can enter your business and end their visit anywhere from no sale to ordering one of everything or booking your plushest room. In this hyper-connected day and age, even a customer who leaves without purchasing anything could bring a big sale customer in the door.
Members are putting customers first
Customer service is a universal language. Here at the Washington Hospitality Association, we know quite a few operators in Washington state who exemplify a culture of putting customers first.
Lex on Tech: Hospitality businesses are investing in tech to increase customer engagement
Most hospitality business owners believe the proper use of technology in their operations is a competitive advantage, and many plan to increase their technology investments this coming year.
MAKING GREAT Customer Service A REALITY
Customer service lies at the very heart of the hospitality industry, and making it as superb as possible is much on the mind of every successful restaurateur or hotelier. Hospitality, after all, is about being hospitable and giving your guests such a great experience that they’ll want to come back again and again and again.
Focus energy on the guest experience for explosive growth
Q: Our sales growth has been driven by check average over the years. We can’t keep raising prices endlessly. Where else should we focus to experience real growth?
Video: What is the HERO Manual and how can it help your business?
Learn more about this exclusive resource for Washington Hospitality Association members only.
Two Minute Video: What you need to know 5/21/19
2019 Legislative session adjourned; Summary of legislative developments and successes; Hospitality Convention November 3-5.
Two Minute Video: What you need to know 4/9/19
Department of Labor proposed change to the joint-employer agreement; Hospitality Summits coming; Spokane bike share.