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Industry News

Tweens: The Hardest Hotel Customers to Please

Hotels are trying the crack one of the trickiest riddles in the business: How do you keep a tween happy? Children in that awkward age between 8 and 12 can be a headache for hotels. (Wall Street Journal)

Industry News

Which Wich franchisee offers tips to recruit, train, retain top talent

With the U.S. unemployment rate at 3.9 percent in April, restaurants are finding hiring and recruiting workers to be a difficult task, but NRA Show presenter T.J. Schier said operators can overcome the challenges and assemble a talented team. Schier, president of Dallas-based SMART Restaurant Group, a Which Wich franchisee, and author of “Send Flowers to the Living: Rewards, Contests and Incentives to Build Employee Loyalty,” offered suggestions in a presentation on Saturday titled “Hire, Train, Reward, Retain: Building a Team of Top Performers.” (Nation’s Restaurant News)

Industry News

Foodservice Is a Path to Prosperity, Says Condoleezza Rice

CHICAGO — Working in a restaurant may be very different from working on Capitol Hill, but a career in foodservice has more in common with the needs of the United States than is immediately obvious, according to Condoleezza Rice, former U.S. Secretary of State and keynote speaker at the 2018 National Restaurant Association (NRA) Show, which kicked off May 19. Rice looked back to the days after World War II, when countries set aside the idea of a zero-sum game in favor of an international economy where everyone could grow, with two key elements: free markets and free people. (Convenience Store News)

Industry News

Take 5: Seattle chef Shota Nakajima beats Bobby Flay on Food Network

If you’re a fan of The Food Network, you’ve likely seen an episode of Beat Bobby Flay. It’s the show that brings two chefs from across the country to compete against each other, with the winner going on to compete against celebrity chef Bobby Flay. (KING5 News)

Industry News

How to Solve the Hotel Content Conundrum

There’s still a lot of room for improvement when it comes to how hotels can tell their story through content and distribution. Here, Dee Thomas of DerbySoft talks about the current state of content in the hospitality industry. (Skift)

Industry News

Lines continue to blur between restaurants and grocers

A grocery store isn’t just a place to shop for packaged foods and produce anymore. And customers, particularly young ones, like it that way and want to see more foodservice at retail, according to Amanda Topper, associate director of foodservice research at market research firm Mintel. (Nation’s Restaurant News)

Industry News

Working Lunch: Blueprint set for future policy efforts after menu labeling win

On this episode of Working Lunch, the Align team has an extended interview with one of the key people guiding the restaurant industry through major policy issues around the country. They talked to the National Restaurant Association’s head of government affairs, Cicely Simpson, about menu labeling and the blueprint for proactive efforts on a variety of issues. (Nation’s Restaurant News)

Industry News

Easing the pain of a tough labor market

If there’s one problem facing the restaurant industry, it’s labor. Across this year’s NRA Show floor, technology companies offered solutions to lessen the sting of high labor costs. (Nation’s Restaurant News)

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Eye on Hospitality: Hiring Event 2018 – Bringing People and Jobs Together, May 31

By Paul Schlienz Contact for more information It’s not a typical job fair. Mark your calendars for Thursday, May 31, at Tacoma’s Murano Hotel, where the Washington Hospitality Association

Industry News

How Our Hotel Chain Uses Data to Find Problems and Humans to Fix Them

At Dorchester Collection of ultra-luxury hotels, we use big data and analytics to help us improve our guest offerings and marketing. Our tool, Metis, analyzes data from online reviews and social media to uncover problems and opportunities. (Harvard Business Review)

Industry News

Jack in the Box Hit by Rising Potato Costs in Sign of Inflation

Jack in the Box Inc. is paying more for potatoes in 2018, executives said on a conference call Thursday after the company reported disappointing quarterly sales. The comments indicate that others in the fast-food industry, such as McDonald’s Corp. and Burger King, may be seeing higher prices for one of their signature items, too. (MSN)

Industry News

It’s so hard to find workers, Taco Time Northwest is giving away a car

Taco Time isn’t the only restaurant fighting to find workers. Only 458 King County residents expressed interest in filling the 3,771 food service jobs advertised online in April. (Puget Sound Business Journal)

Industry News

Hospitality Jobs: A Solution to Homelessness

If you’ve bought a hot dog or a beer at Safeco or CenturyLink Field, the person at the stand may have been homeless. (Seattle Times)

Industry News

New Insights Deck: Soft Brands — Weighing the Risks, Rewards, and Realities

The soft brand model has benefits for large hotel chains. But is it equally beneficial for independent hotel owners? (Skift)

Industry News


Amid preparations for the National Restaurant Association (NRA) trade show, held May 19 to 22 in Chicago, Dawn Sweeney, President of the Association, has two other celebrations in mind: the first centenary of the powerful organization and ten years that she has been leading the NRA. When Sweeney took the NRA’s reigns in late 2007, the George Washington University graduate specialized in business administration, turned into the first woman to assume that influential position and confessed to Abasto Magazine that she did not have major knowledge about the restaurant industry because she had never worked in it before. (Abasto)