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Eye on Hospitality: Is Cash on the Way Out?

Credit and debit card payment systems are everywhere in the U.S. With payment by phone, in addition to physical cards, becoming ever more common, one wonders if the U.S. will ultimately follow countries that are in the process of ending or severely limiting cash transactions.

Industry News

New Research Report: The State of Loyalty in Hospitality 2017

For today’s hospitality brands, loyalty programs are as much about repeat customers as they are about controlling distribution costs. Often times that means strategy at the property level, rather than at the brand level. (Skift)

Industry News

How to Get Creative with Breakfast

Some ideas about breakfast are rooted in tradition. One is that it’s the most important meal of the day. Your mother may have said it, but researchers aren’t so sure. (QSR)

Industry News

Leaders of Fazoli’s, Saladworks, Fresh Brothers Pizza, Grimaldi’s, Focus Brands: ‘Change is coming’

The sands are shifting almost daily and almost on every front: That’s the verdict from five restaurant industry leaders who shared their views Monday on the state of the industry at the National Restaurant Association show in Chicago Saturday. About 70 executives and future franchisees watched the discussion as part of an education session called, “Lessons from Leaders.” (Pizza Marketplace)

Industry News

N.R.A. 2017: What’s new and what’s next in menu trends

CHICAGO — Challenged by changing consumer expectations and competition, the restaurant industry may no longer rely on the “old rules” of the business, said Nancy Kruse, president of The Kruse Co., Atlanta. “This is not your father’s or your grandfather’s restaurant industry anymore,” Ms. Kruse said during a presentation at the National Restaurant Association Restaurant, Hotel-Motel Show, held May 20-23 in Chicago. (Food Business News)

Industry News

Hotels add plugs, ports for device-laden guests

Stephen Delaney travels with a laptop, an iPad, two cellphones and a backup power pack to keep all his devices charged. When he walks into a hotel guestroom, he scours for the power outlets and USB ports. (USA Today)

Industry News

Talking Millennial Myths at the NRA Show

“Much of what you’ve heard about millennials is absolutely wrong,” said Jason Dorsey, a statement that caused many in the crowd, largely made up of restaurant owners, to sit up in their seats. Speaking today during the National Restaurant Association Show, Dorsey, co-founder of millennial and Gen Z research firm The Center for Generational Kinetics, proceeded to detail the many myths that have caused those charged with marketing restaurants to this key demographic to misjudge their audience. (Franchise Times)

Industry News

McDonald’s Renews Effort to Upgrade Kitchens in Food-Quality Bid

McDonald’s Corp. is making a new push to get franchisees to upgrade their kitchen equipment, aiming to win back customers with improved fried chicken and higher-end desserts. It won’t be cheap. (Bloomberg)

Industry News

Future of Food: Diners will expect an influx of ‘new’

According to a study by the National Restaurant Association, 76 percent of consumers are open to trying new dishes, with 56 percent open to doing so occasionally and 20 percent saying they “really enjoy trying new dishes.” That’s a lot of sisig and nkatenkwan. (Nation’s Restaurant News)

Full Service Lodging News Room Quick Service

ADA ‘Drive-By’ Lawsuits Target Hospitality Employers

Across the country, plaintiffs’ attorneys are targeting restaurants, bars, and retail establishments to bring claims for technical violations of Title III of the Americans with Disabilities Act (ADA).

Industry News

Kruse/Thorn: What is Instagram doing to the food world?

In a monthly series, menu trend analyst Nancy Kruse and NRN senior food editor Bret Thorn debate current trends in the restaurant industry. For this installment, they discuss the frenzy over food photography. (Nation’s Restaurant News)

Industry News

New York City to Require Calorie Counts on Prepared Food at Chain Stores

Supermarkets and large chain retailers in New York City will soon be required to post calorie counts for prepared foods under an expansion of the city health code. The new rules, announced by Mayor Bill de Blasio’s administration late Thursday, would apply to food retailers with at least 15 locations nationwide. (Wall Street Journal)

Industry News

Washington’s Hospitality Industry Needs Hundreds Of Workers

Looking for a new job? Consider hospitality. (Seattle Medium)

Full Service Industry News Lodging News Room Quick Service Washington Hospitality Weekly

Weekly Update: Spokane Hospitality Summit Coming on May 22

Spokane Hospitality Summit Coming on May 22 – Don’t Miss It! The Washington Hospitality Summit presented by Food Services of America is coming soon to Spokane on May 22. Don’t

Industry News

How hotels can avoid a loyalty death spiral

The rapid evolution of the internet, advancements in technology and a growing generation of new travelers caused many hotels to question the effectiveness of their traditional loyalty incentives. However, wherever there is a threat, there is also an opportunity – and hotels have been quick to transform and drive new loyalty initiatives. (Tnooz)