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Industry News

Interview: How Marriott Will Position Its 30 Hotel Brands

When Marriott’s acquisition of Starwood officially closed last month, making it the world’s largest hotel company by number of rooms, Marriott inherited 11 hotel brands to add to its portfolio of 19, for a grand total of 30 brands. That’s a lot of hotel brands for one company but, even so, Marriott CEO Arne Sorenson has been adamant in saying that all 30 will be sticking around, at least for the foreseeable future. (Skift)

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Trying times can smash long-held convictions about what the public will try, as restaurant chains are suggesting with their latest customer lures. A market that refused to come anywhere near the margins of mainstream tastes is now experimenting with such draws as deer-meat sandwiches and candy-packed Mexican food. (Restaurant Business)

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What will Generation Alpha’s trends be?

Although most food and beverage businesses are focused firmly on today’s trends, such as millennials’ taste preferences and the shopping habits of baby boomers, these companies should also be aware of what Generation Alpha—the consumer group that follows Generation Z—will be seeking. The terminology may be new to some, but the reality is that members of Generation Alpha are already food and beverage consumers. (SmartBrief)

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Report: People who order takeout think it’s more convenient than dining out with family

The majority of Americans who get food delivered to them find that it’s more convenient to order takeout than it is to dine with their loved ones, according to one recent report. Mintel, a market research firm, conducted the study detailing the nation’s use of food delivery over the summer after seeing third-party delivery services, like PostMates, Grubhub or UberEats, take off. (Philly Voice)

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Choice Hotels Eyes an Unfamiliar and New Upscale Market

Choice Hotels International, a hotel company known for its portfolio of brands that primarily occupy the economy and midscale space, is looking to expand into the full-service space beyond its soft-brand collection, Ascend, and boutique-inspired Cambria hotels & suites brand. That’s what CEO Stephen P. Joyce said to investors during a third-quarter earnings call when asked about possible future acquisitions. (Skift)

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The Digital Dine-Out Renaissance

Drive thru isn’t quite what it used to be. With new digital tools, operators are rethinking the way customers get their food to go. (QSR)

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Discounts aren’t bringing in customers

2016 started out as the year of the deal in the restaurant industry. It’s turning out to be the year of the dud. (Nation’s Restaurant News)

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American restaurants get serious about cider

A new crop of restaurants dedicated to pairing food and cider is emerging, and restaurants across the country are exploring cider as a companion to fall menus. Cider pairs well with spicy or intensely flavored foods that can be challenging to match with beer or wine, according to Dan Pucci, cider director at New York’s Wassail. (FSR)

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Weekly Update: Election 2016 – Fill Out Your Ballot, Mail It In and Make Your Voice Heard

Election 2016: Fill Out Your Ballot, Mail It In and Make Your Voice Heard Your general election ballot should have arrived by now. In this election that can profoundly affect

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Eye on Hospitality: Lifting People Up and Building Careers

On Oct. 6, the Washington Hospitality Association hosted a hiring event at Motif Seattle. In partnership with the Department of Health and Social Services Employment Pipeline Region 2 and Motif, Washington Hospitality was able to provide community members with valuable employment opportunities. In just one day, more than 65 deserving individuals were given new jobs.

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Hilton CEO: ‘We’re Doing Just Fine’ and the HNA Deal Will Make Us Even Stronger

Hilton Worldwide had a fairly strong third quarter in terms of financial targets, but the overall tone of the company’s earnings call on Oct. 26 was, as CEO Christopher Nassetta said, “cautiously optimistic.” And even though there’s a bit of an industry-wide slowdown when it comes to metrics like RevPAR (revenue per available room) and plenty of uncertainty surrounding the current U.S. Presidential election, the impact of Brexit, global terrorism, and continuing weakness in the oil and energy markets, Nassetta said Hilton isn’t changing its course anytime soon. (Skift)

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5 innovative brands share customer service secrets

When it comes to improving the customer experience, fast casual brands can learn a lot from leaders across the hospitality sector. Below are five secrets that successful execs have recently shared with me in, “The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets.” 1. Legendary restaurateur Danny Meyer: Customers crave recognition and acknowledgment. (Fast Casual)

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Chipotle is opening its first fast food inspired burger joint on Thursday

One day after reporting disappointing quarterly sales, Chipotle announced that it was a day away from opening the first location of its new burger concept, Tasty Made. The new eatery will open in Lancaster, Ohio on Thursday, October 27, Chipotle said in a statement. (Business Insider)

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Arby’s takes a stab at venison sandwiches in select locations

Fast-food chain Arby’s will begin testing venison sandwiches in select markets by the end of the month, the company announced Tuesday. Arby’s venison sandwich features a thick-cut venison steak and crispy onions with a berry sauce on a toasted roll, according to the company. (USA Today)