Tablet POS (headache?)
When selecting a point of sales system, many different questions can arise. A merchant shouldn’t have any problems with a recently purchased POS system if the purchase has been researched correctly. However, some purchasers do not end up researching their product correctly and face many problems. What pitfalls should a buyer avoid when purchasing a new POS system? The following are five unexpected dangers to steer clear of when making a purchasing decision:
1. A system with limited support
A buyer should always avoid a seller that doesn’t provide all the support necessary. For example, a seller may only offer technical support during business hours. Others may offer technology services 24 hours per day. Check to see if your reseller offers adequate care and support during times of need. Also check if the reseller charges fees for repairs. If fees seem too out of line to be considered industry standard, do not purchase from that vendor.
2. Overly customized software
Point of Sale News advised against purchasing a fully customized software system for point of sale systems for multiple reasons. First, a point of sale system with fully customized software may be locked into that version indefinitely because of its unique nature. As such, the system might not receive valuable updates or it may freeze, or glitch, over time. Be wary of vendors that only offer highly-customized software programs, as they might be banking on system failure in order for you to come back and purchase another system.
3. A cheap system
“You get what you pay for.” Like with any investment, check to see if the purchase is worth it. If a higher price point means a longer warranty or added features, consider the offer. Shop around with different vendors to see what the industry average is for your system. Once an average price point is met, you may be able to negotiable with the vendor.
4. An unproven vendor
It’s smart to buy a POS system from a reliable and long-standing vendor. One reason for this is that an experienced vendor already has a strong reputation, allowing business owners to ask around for reviews. Additionally, industry professionals can warn a potential buyer of scammers. A trustworthy vendor will have at least three to five years of credible selling experience with few, if any, complaints from customers.
5. On recommendations alone
While your industry friends and rivals may have helpful advice, going off of only their recommendations may not be useful to you when purchasing a point of sale system. Be sure to speak to your vendor about what POS solution is best for your industry. Ask them if the features provided in a particular POS match what you need for your establishment. Then, ask industry partners for recommendations. Base your system of choice off your own conclusions from these data points.
What else can be done?
There are other steps buyers should take to protect themselves when purchasing a POS system. First, make sure the vendor has products and services suited to your industry. Buying a POS that from a seller who typically works with restaurants if you own a hardware store may not prove the right investment. Second, check to see that all point of sales solutions have updated software upon purchase. Purchasing a POS with outdated software can cause glitches and mishaps for you and waste valuable time and resources. Finally, check that the reseller has a quality reputation. Whether among trusted friends or online reviews, a vendor’s reputation can point you in the right direction.