Industry News

Back to homepage
Industry News

Putting the Front Desk in the Hotel Guest’s Pocket

When Lenette and Charlie Frye arrived recently at the Four Seasons in Orlando, Fla., for a teo-night stay, they spotted an iPad loaded with the hotel’s app that they could use to order food, call for their car or read about activities in the hotel. “You do it all yourself,” said Ms. Frye, 30, who manages a student living community in Gainesville, Fla. (New York Times)

Industry News

FDA delays menu labeling rule

The Food and Drug Administration is pushing back the deadline in implementing menu labeling regulations. The FDA submitted an interim final rule to the White House Office of Management and Budget on Thursday that signals a delay in the agency’s final menu labeling rule, set to take effect on May 5, according to a release issued by The Association for Convenience & Fuel Retailing (NACS). (Nation’s Restaurant News)

Industry News

New Starbucks CEO asserts ‘we’ve turned a corner’ on problems crimping sales growth

Starbucks shares were down 3 percent in after-hours trading Thursday following second-quarter earnings that showed flat same-store sales growth and revenue that didn’t meet expectations. But Kevin Johnson told analysts it will prove to be “a year of two halves.” (Seattle Times)

Industry News

Restaurants are Actually (Very) Optimistic About the Future

Gloomy forecasts aren’t hard to find these days. But don’t tell that to the restaurateurs on the front lines. Toast Restaurant POS released its “Restaurant Success in 2017 Industry Report,” a study that compiled data from 450 operators representing all segments of the industry, and came away with a unique take in today’s foodservice world: a sense of optimism. (FSR)

Full Service Industry News Lodging News Room Quick Service Washington Hospitality Weekly

Weekly Update: Menu-Labeling Deadline, May 5

Menu-Labeling Deadline, May 5: Know the Rules Starting on May 5, restaurants with 20 or more locations will be required to comply with menu-labeling rules under the Affordable Care Act.

Industry News

Despite Airbnb, hotels still seeing record profits

Hotels across the country are continuing to experience record profits and occupancy levels, even as competition heats up from home-sharing rivals like Airbnb. In a report released Tuesday, the industry research firm STR provided data showing that hotel industry revenues across the U.S. reached $199 billion in 2016, an increase of nearly $9 billion over 2015. (San Diego Union-Tribune)

Industry News

Congress holds debit card tax hearing

Members of the House Financial Services Committee met today to discuss the repeal of debit card swipe-fee protections that currently keep transaction costs fair and reasonable for restaurateurs and other small business operators. Today’s hearing offered an in-depth look at the updated version of the Financial CHOICE Act. Drafted by Rep. Jeb Hensarling, R-Texas, the bill would reverse the protections passed as part of the Durbin Amendment in 2010. (National Restaurant Association)

Industry News

Papa Murphy’s tests delivery with Amazon

Papa Murphy’s Holdings Inc. is testing delivery at seven restaurants in the Portland, Ore., and Seattle areas with Amazon Restaurants as it seeks to join its pizza competitors while taking advantage of one of the biggest trends in the restaurant industry. The test marks the Vancouver, Wash.-based chain’s first foray into bringing pizza directly to customers. (Nation’s Restaurant News)

Industry News

Data suggests employees are highly satisfied at work; do not want to see major changes to scheduling practices

In a recent Portland Metro area survey, restaurant workers across the region reported high levels of job satisfaction and a preference for maintaining or making minor adjustments to current policies over any major changes. The findings come from the Portland Metro Restaurant Workers Survey, conducted between Nov. 18, 2016 and March 27, 2017. (Oregon Restaurant and Lodging Association)

Industry News

From animal-print to denim: why hotels are upping their bathrobe game

Next time you want your eyes to hurt, try searching the hashtag #Instagrammable on Twitter. It’s a good indication of how a growing need to stand out has led to social-media feeds becoming a mishmash of tasteful angles and colours so bright they make Super Mario Kart’s Rainbow Road level look understated. (The Guardian)

Industry News

To make money, restaurants need to think beyond the plate

CAN RESTAURANTS BE BOTH CREATIVE AND PROFITABLE? That is the question industry insiders are asking as rising real estate, labor and food costs have coincided with a spate of big name closings. (Crain’s)

Industry News

Get Ready for Calorie Counts on Every Chain Menu in America

Soon, it will be impossible to ignore how many calories are in your Bloomin’ Onion. Restaurant menu labeling laws — which may require a dining establishment to disclose anything from calorie content to sodium levels to genetically modified ingredients — have existed, in various forms, at the state and city level for many years. The first federal mandates for menu labeling are a facet of President Obama’s 2010 Affordable Care Act (ACA; Section 4205). (Eater)

Industry News

McDonald’s new Big Macs fueled growth, but it’s banking on tech to bring back lost customers

McDonald’s said new food offerings and cheap drinks drove its first-quarter earnings growth, but it believes technology in the form of delivery, mobile ordering and in-store kiosks are the keys to winning back lost customers. The world’s largest burger chain said its delivery partnership with UberEats in Florida is going well, and McDonald’s CEO Steve Easterbrook said the company will expand delivery to “a number of U.S. cities with UberEats this quarter.” (Chicago Tribune)

Industry News

Upscale Limited-Service Hotels Are All the Rage among Developers

While hotel developers are building new properties in almost every segment of the hospitality business, there is one asset type that’s experiencing the most construction: upscale limited-service hotels. “The hotel business is firing on all cylinders, filling more rooms than ever,” says Jan Freitag, senior vice president with research firm STR. (National Real Estate Investor)

Industry News

As costs grow for restaurants, online ratings tied to closure risk

Authors of a new Harvard Business School study say they have confirmed a theory argued over in restaurant circles and talk radio shows alike: The rate of Bay Area restaurant closures can be tied to the region’s rising minimum wage levels. But the research adds a significant asterisk to the impact of wage hikes: The lower an area restaurant’s Yelp rating, the higher its risk of shutting down. (San Francisco Chronicle)