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Industry News

Hilton and Marriott Turn to the Internet of Things to Transform the Hotel Room Experience

It was only a matter of time before the big brands started rolling this smart-room technology. But what will be even more interesting is seeing which brand’s approach works better in a hospitality setting, and is more appealing not only to guests but to hotel owners, too. (Skift)

Industry News

Why restaurants give more than they get

I recently heard Tom Krouse, president and CEO of Donatos Pizza, address a conference of his franchise partners and general managers in Columbus, Ohio. In his presentation, Krouse reminded the audience that we in the restaurant industry are not merely in the business of transacting food and beverage sales; we are first and foremost stewards of special moments in people’s lives. (Nation’s Restaurant News)

Industry News

IHOP rolls out online ordering nationally

IHOP announced Thursday the national rollout of IHOP N’ GO, the all-day breakfast brand’s online ordering platform. A mobile ordering app is slated for release before the end of the year, the brand said. (nation’s Restaurant News)

Industry News

MillerPulse: Casual dining drives October same-store sales

Same-store sales increased 1.4 percent at casual dining chains in October, leading to restaurants’ best performance since February of last year, according to the latest MillerPulse index. Overall, same-store sales increased 1.4 percent — the first positive reading since June. (Nation’s Restaurant News)

Industry News

Hotels are finding out what amenities guests really want

High-speed internet is in but smartphone docking stations are out. Since such gadgets have proliferated, the hotel industry too has been confused about what facilities they should offer to service weary travellers. (The Economist)

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Report: How millennials, service and engagement are trending on social in food and beverage

Social media has come to be a vital part of nearly every business in nearly every industry. In food and beverage, social media carries a significant weight among consumers looking to connect with the brands who are responsible for the products they eat and drink every day. Thanks to social media, shoppers can call out consumer packaged goods brands, food retailers and restaurants alike more easily than in past eras — for better or worse. In fact, nearly half of consumers have taken to social media to call a brand out, with 55% looking for a response from the brand or the solution to an issue, according to a study by Sprout Social. (SmartBrief)

Industry News

More Americans Are Fleeing The Stress Of Thanksgiving Dinner By Letting Restaurants Do The Work

To hear some tell it, Thanksgiving has become the Olympics of home cooking. But it turns out many people are fleeing the stress of cooking by letting restaurants and food places do at least some of the work. (Forbes)

Industry News

Chick-fil-A Leads QSRs In Social, WOM Impact; Wendy’s Jumps Up The Ranks

Chick-fil-A is ruling the roost among quick-service restaurants in terms of social media and offline or word-of-mouth impact, according to new ranking results from Engagement Labs. The ranking is based on the company’s proprietary TotalSocial data, derived from continuous tracking and measurement of the key online and offline drivers of conversations about brands. (MediaPost)

Industry News

Major hotel brand to let guests earn points for ordering food, dining out

Loyal members of InterContinental Hotels Group can now earn points for ordering food on Grubhub or making dinner reservations through OpenTable. IHG Rewards Club members will have to use IHG channels—the IHG mobile app, the company website or IHG Connect, its on-property Wi-Fi—to make orders and reservations.

Industry News

Why Mobile Apps Can Boost Customer Engagement

The future lies in smart technology. From cleaning the house to ordering food, everything can now be done with the help of smart devices. (QSR)

Industry News

Top brands ranked by customer loyalty: Consumer Picks 2017

NRN presents Consumer Picks, a comprehensive look at customer preference and restaurant brand strength. This annual special report is produced with Datassential. (Nation’s Restaurant News)

Industry News

Five lessons as millennials mature and evolve

With so much of the industry shifting its attention to Gen Z, you might think that millennials have fallen out of favor as the “it” demographic. Yet millennials, defined as those consumers born between 1982 and 1996, became the largest generation in the US last year, overtaking baby boomers for the first time. (SmartBrief)

Industry News

Guest-Only Lounges Are The Latest Luxury Hotel Trend

Hotels are in a never ending hospitality battle to attract more travelers. They’ve done everything from upping their game when it comes to in-house food and beverage offerings, providing wellness amenities, installing Instagrammable art, and inviting the public to hang in their lobbies. (Forbes)

Industry News

Red Robin tests delivery-only concept

Red Robin Gourmet Burgers Inc. is testing its first delivery-only restaurant in downtown Chicago, the company said Monday. The Greenwood Village, Colo.-based casual-dining chain said the new offering, called Red Robin Express, will offer the many signature menu items from the dine-in restaurant and also offer catering options. (Nation’s Restaurant News)

Industry News

Chefs and restaurant owners extend their ‘nurturing nature’ into the community

CHEFS AND RESTAURANT OWNERS create a sense of community every day in their establishments, by providing food and drinks that lure business associates, friends and family. But these business owners also play an important role in shaping the larger community through charitable giving and volunteer activities. (Seattle Times)