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Full Service Marketing & Sales Programs

Attract New Business with Optimized Review Sites

The summer months are a popular time for vacation and it’s no surprise that one of the most popular activities travelers look forward to when venturing to new cities is

Human Resources

Did you know? Breastfeeding laws for employers

The WRA and WLA are your resource. We recently updated our HERO manual (log-in for access) to include the current provisions of the Fair Labor Standards Act regarding breastfeeding employees. What

Food Safety Full Service Programs Quick Service Uncategorized

Training DVD’s available for in house safety meetings

The National Restaurant Association has released three DVDs that offer best practices in dealing with harassment and discrimination, customer service training, and the first of its kind video guide on

Food Safety Full Service Programs Quick Service Uncategorized

UK restaurant owner guilty of manslaughter in allergy death

LONDON (AP) MAY 23 2016 — A British man has been convicted of manslaughter after a customer at his Indian restaurant died because of a peanut allergy. Restaurant owner Mohammed

Articles HERO Human Resources News Room

Service Charges

Federal law defines service charges as a compulsory charge for service. In contrast to service charges, guests decide whether to give tips, how much to give and who to give it them to, subject to a tip pool.

Full Service Lodging Operations & Cost Control Programs Quick Service

Pizza Hut waitress saves man’s life

In 2014, on Sunday night, a waitress in Kendallville Indiana saved a customer’s life when she used her CPR training to get his heart beating again.  At first she heard employees

Articles Full Service News Room Operations & Cost Control Quick Service

Tip Pooling: A brief overview of the Ninth Circuit ruling

I am one of the attorneys of record in the WRA’s lawsuit against the U.S. Department of Labor (DOL). I also spent several years as in-house counsel for a national restaurant company, and have a number of restaurant clients.

Full Service Marketing & Sales News Room Quick Service

Yelp for Restaurants: Top 5 Questions

Yelp for Restaurants: Top 5 Questions Karen Hoop, Email and Social Media Specialist As restaurant marketing experts, we manage online reviews for hundreds of clients. While there are multiple review

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Washington Restaurant Market Watch: Website accessibility is a must

Restaurant operators rightly go to great lengths to stay compliant with federal, state and local rules in order to avoid government sanctions and lawsuits from customers. Increasingly, however, businesses are finding themselves in trouble for not providing accessibility to their websites for disabled users.

Articles Full Service Human Resources Magazine Quick Service

Meet your future workforce

By Lyle Hildahl, director of the Washington Restaurant Association Education Foundation There have been mega reports on the gap between positions needed to fill for the next decade and the

Full Service Operations & Cost Control Programs Quick Service

Large grants available to hospitality

This Announcement is issued to advise you of a Request for Proposal for the following scope of work/services, available on the King County Procurement Web site at: https://procurement.kingcounty.gov/procurement_ovr/default.aspx RFP No.

Articles Full Service Lodging Operations & Cost Control Programs Quick Service

Look Out For Drive-By ADA Lawsuits: Are You Ready?

Over the past several years, hoteliers, retailers and restaurant owners across the country have been slapped with thousands of private lawsuits for failing to meet the precise guidelines of the Americans with Disabilities Act (ADA).

Articles Health Care Reform Programs

Healthcare 101: Key Buzzwords Defined

The health care reform measure that was signed into law in 2010 contributed dozens of new buzz-phrases to the vernacular of health care, including employer mandate, individual mandate, Cadillac plans, and full-time equivalents (FTEs).

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Defeat wage inflation in four easy steps

We’re beginning to prepare for the upcoming year. In our plan, we need to specifically address the increase in wages and impact of minimum wage. What are some ideas to address wage inflation?