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Full Service Lodging News Room Quick Service Washington Hospitality Weekly

Weekly Update: State Department of Health considers 29.3 percent increase to lodging license fees

Happy Thanksgiving to our members! And remember that the Washington Hospitality Association’s Olympia office will be closed on Thanksgiving Day (Nov. 23) and on Friday, Nov. 24. Have a great holiday!

Full Service National News Room Quick Service

One in ten adults are planning to eat their Thanksgiving meal at a restaurant

Nearly one in 10 adults (9 percent) plan to eat a Thanksgiving meal at a restaurant this year, according to a new survey from the National Restaurant Association. 

Magazine News Room

Invest Heavily in Training for Big Returns

With the difficulty in staffing that comes with such low unemployment, we clearly must do a better job of developing bench strength. I’m considering many options, but where would you start?

Industry News

Hilton and Marriott Turn to the Internet of Things to Transform the Hotel Room Experience

It was only a matter of time before the big brands started rolling this smart-room technology. But what will be even more interesting is seeing which brand’s approach works better in a hospitality setting, and is more appealing not only to guests but to hotel owners, too. (Skift)

Industry News

Why restaurants give more than they get

I recently heard Tom Krouse, president and CEO of Donatos Pizza, address a conference of his franchise partners and general managers in Columbus, Ohio. In his presentation, Krouse reminded the audience that we in the restaurant industry are not merely in the business of transacting food and beverage sales; we are first and foremost stewards of special moments in people’s lives. (Nation’s Restaurant News)

Industry News

IHOP rolls out online ordering nationally

IHOP announced Thursday the national rollout of IHOP N’ GO, the all-day breakfast brand’s online ordering platform. A mobile ordering app is slated for release before the end of the year, the brand said. (nation’s Restaurant News)

Industry News

MillerPulse: Casual dining drives October same-store sales

Same-store sales increased 1.4 percent at casual dining chains in October, leading to restaurants’ best performance since February of last year, according to the latest MillerPulse index. Overall, same-store sales increased 1.4 percent — the first positive reading since June. (Nation’s Restaurant News)

Full Service Lodging News Room Quick Service Washington Hospitality Weekly

Weekly Update – Big Victory for Hospitality Industry: Jobs Tax Proposal Defeated in Seattle

Washington State Supreme Court Still Not Satisfied with Legislature’s Education Funding Plan On Wednesday, the Washington State Supreme Court issued a new order in the McCleary case, requiring full and

Industry News

Hotels are finding out what amenities guests really want

High-speed internet is in but smartphone docking stations are out. Since such gadgets have proliferated, the hotel industry too has been confused about what facilities they should offer to service weary travellers. (The Economist)

Industry News

Report: How millennials, service and engagement are trending on social in food and beverage

Social media has come to be a vital part of nearly every business in nearly every industry. In food and beverage, social media carries a significant weight among consumers looking to connect with the brands who are responsible for the products they eat and drink every day. Thanks to social media, shoppers can call out consumer packaged goods brands, food retailers and restaurants alike more easily than in past eras — for better or worse. In fact, nearly half of consumers have taken to social media to call a brand out, with 55% looking for a response from the brand or the solution to an issue, according to a study by Sprout Social. (SmartBrief)

Industry News

More Americans Are Fleeing The Stress Of Thanksgiving Dinner By Letting Restaurants Do The Work

To hear some tell it, Thanksgiving has become the Olympics of home cooking. But it turns out many people are fleeing the stress of cooking by letting restaurants and food places do at least some of the work. (Forbes)

Industry News

Chick-fil-A Leads QSRs In Social, WOM Impact; Wendy’s Jumps Up The Ranks

Chick-fil-A is ruling the roost among quick-service restaurants in terms of social media and offline or word-of-mouth impact, according to new ranking results from Engagement Labs. The ranking is based on the company’s proprietary TotalSocial data, derived from continuous tracking and measurement of the key online and offline drivers of conversations about brands. (MediaPost)

Chapters Government Affairs

Jobs tax proposal is defeated in Seattle

On Tues., Nov. 14, the Seattle City Council voted on a proposed tax on jobs, and the short-sighted proposal failed in a vote of 5-4. The vote is a victory

Lodging Programs Quick Service

Paperless On-Demand Ordering (QSR)

Manging food on demand is even more challenging in a kitchen managed by paper Adding more ordering/payment channels (both on-prem and off-prem), creates new complexities and challenges for restaurant operators.Historically,